ImageLabels in SurfaceGuis being down-scaled and looking blurry

Bug Reports Engine Bugs
#1

Reproduction Steps
Our game uses SurfaceGuis and ImageLabels to show UI elements.
In a recent change (last 2 days), ImageLabels on SurfaceGuis are being down-scaled and become very blurry.

Visible in game: RoBeats! 🎧 Music + Rhythm + RPG - Roblox
Issue visible on iOS app (iPhone XS Max), 3:54pm EST 2/15/2022. Have not tested other platforms.

Steps:

  • Enter the game.
  • Press the “Valentine’s Day” event button in the in-game hud.
  • Several 2d image assets are down-scaled and very blurry.

Screenshot from today with issue:

low-res-asset
low-res-asset2688×1242 1.88 MB

Screenshot from last saturday (2/12/2022) working as expected:

hd_asset
hd_asset2048×992 326 KB

Expected Behavior
Expected to have imagelabels on surfaceguis at full resolution:

hd_asset
hd_asset2048×992 326 KB

Actual Behavior
Currently shows low-resolution imagelabels on surfaceguis:

low-res-asset
low-res-asset2688×1242 1.88 MB

Workaround
No known workaround for this issue, but only happens when loaded into the lobby (and multiple surfaceguis visible).
Have not tested if this is device or platform specific.
Changing Settings → Graphics Quality on the ios client does not fix this issue.

Issue Area: Engine
Issue Type: Display
Impact: High
Frequency: Often
Date First Experienced: 2022-02-15 16:02:00 (-05:00)

1 Like
#2

try using this: Pixelfix: Remove the black edges on scaled images - it really helped me with the blurriness of my UIS on any client.

#3

Thanks for the link!
Unfortunately this is a recent (flag enabled in the last 2 days or so) issue that only affects Imagelabels on SurfaceGuis - so likely not relevant.

#4

Thanks for the report! I have filed an internal ticket.

1 Like
#5

Hey everyone, sorry for the late reply here, is this still an issue? We were unable to repro.

1 Like