That’s great for you!
However, Roblox has not yet reinstated my account after I have given them proof.
I had the email removal issue too, do you have any tips?
3 Likes
It seems that the email was changed? I’m so confused. I know for a fact that it wasn’t hacked.
2 Likes
Sorry, I couldn’t respond here due to the recent situations in the country; things are a bit complicated in Istanbul.
However, the replies you posted on this bug report will most likely be ignored by Roblox Staff since it has already been fixed. So, I recommend submitting a new report, as that would initiate a review process. Provide the necessary information in your bug report as well, such as user ID, Roblox Support Ticket ID, a description of the situation, etc. You know the drill.
1 Like
Yeah, I’ll do that, what a hassle us developers (and players) have to go through just to reclaim our unfarily lost accounts
4 Likes
Rare occurrence. You’re lucky to get your account back!
Usually contacting Roblox Support doesn’t end with any help whatsoever.
5 Likes
Hey folks,
We identified and fixed some internal issues that may have prevented recovery via Customer Support.
While I can’t share any additional details or guarantee resolution in every case, please feel free to bump your existing support ticket or create a new one.
Thanks!
13 Likes
I’m marking this as the solution, I hope there has been a real change in the Roblox Support section and that those affected can resolve their issues with a new report.
Thanks for the update on the situation.
1 Like
i contacted support again (its like 6th time contacting support) after seeing ur reply and heres what support says to me
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Try to head to Roblox Support, select account hacked, forgot password, you should get the ai chatbot and you can use that. itll set the account email to the first one verified on it and you can forgot password and use the account again!
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I’ve been affected by this personally and im yet to recover my accounts.
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I have not been affected from what i know but i do have issues with support and proving ownership which really needs to get fixed.
4 Likes
Could you tell me the reason why this “useful” feature unlinks the email from account and yet asks the user to reset password USING the linked email?
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Hey, i’ve been experiencing this, and the chat bot and the customer service didn’t even helped me. 
so i came here to ask if u could do it? i already did all of it, and things like the other solutions but it’s still not working, i am getting frustrated of this thing again it happened twice to me but i just want my lil bro’s account(my alt used by my lil brother) to have it back.
9 Likes
Hi, this issue doesn’t seem to be fixed- I’m still having the email on some of my accounts vanish and support is saying there isn’t enough information to prove I own the account.
10 Likes
seems here i’m getting the same response
i’ve included all account info, this is a joke, i just want my account back
7 Likes
Although this report has been marked as “fixed,” I continue to receive daily notifications, and based on my observations, it remains relevant for many users and has not been fully resolved.
If an account is flagged for suspicious activity and has since been secured with this feature, and if there is an option to regain access through email and phone number verification — yet this security measure ends up completely removing the existing email and phone number from the account — then the usefulness of offering such an option becomes questionable, as you are effectively eliminating the very recovery methods you’re suggesting. As a result, users are being locked out of their own accounts.
This process you’re offering simply doesn’t make any sense overall, and for a multi-billion dollar company, it’s honestly quite embarrassing. Please implement a proper fix for this — and if you’re going to offer account recovery via email and phone number, then don’t remove those contact methods in the first place.
9 Likes
Yes, and the support is complete nonsense.
It went a little something like this:
I sent proof, my phone number, and my password in the support ticket, I also have a authenticator with a phone number.
I was immediately sent to a support bot who asked me to check my email on one that I do not even own. Roblox effectively removed my email, so I couldn’t check it for the code. I kept telling the bot that I wanted to change the email back, but it kept telling me to check the email. Eventually, I was sent a support ticket, and based on what I sent, it’s pretty obvious what went down.
Please, if you’re going to implement such a stupid feature like this, atleast have a way to revert it easily, or even a feature to change your email back to what it was before! I want my account back, and I’m sure everybody affected by this wants their account back too. Roblox has NOT fixed this issue, their support team feels like bots, and we all get the same responses every single time.
Just because I don’t remember what game I played (Yes, this is how I lost my account in the first place, it asked me to select 3 games I remember playing) doesn’t mean you should lock my account out on every single instance, remove the email, and then give me nonsensical support responses.
Come on roblox! We can do better then this, surely?
4 Likes
Hi, are you sure this issue has been fixed?
For instance, when logging in I put in my email first, then selected the account to log in - which then prompted the Security Notification, re-inputted my email… and its not sending me an email to reset the password.
2 Likes
i think you should remove the “solution” because nothings changed
1 Like
I tried this, it didn’t work. It immediately sent me to the support ticket, where the totally real “human representative” declined my request as usual. Appreciate the help though, I may just be unlucky in this situation unfortunately.
It keeps on sending me to the chatbot and then it tells me to check an email that is not mine, then it sends me to the support ticket where I get the “help” i “need”
it’s very likely that my roblox account with 2+ years of developer work is gone for good just because I couldn’t verify the 3 games I played recently.
Fly high, Robloxco0lgame 
1 Like