I am experiencing 2 major issues with the restoration process and appeals for deleted bundles (Dynamic Heads) on Roblox, and I’d like to report these problems to seek a resolution.
The first issue involves bundles that I successfully appealed. After submitting an appeal for several deleted bundles, I received confirmation from the moderators that these items did not violate any rules. They assured me that the bundles would be restored within 3 days. However, despite this confirmation, the bundles have not been restored. For some of these cases, it has already been weeks since the appeal was accepted, and I am still waiting for the restoration.
The second issue occurs when only the dependencies (such as meshes or textures) of a bundle are removed. Since the bundle itself remains technically intact but its dependencies are missing, the system automatically marks the bundle as rejected (deleted). As a result:
- No appeal panel is generated in the Violations & Appeals section for these bundles.
- I do not receive any notification or moderation regarding the deletion.
Summary of Issues
-
Unrestored Bundles After Accepted Appeals – Despite the moderators confirming that several deleted bundles did not violate any rules and promising restoration within three days, these bundles have not been restored even after weeks.
-
No Appeal Option for Bundle Deletion Due to Dependencies Removal – When the dependencies (meshes or textures) of a bundle are deleted, the bundle itself is also deleted. However, since the deletion is caused by the removal of the dependencies, no appeal option is generated for the bundle under the “Violations & Appeals” section. Additionally, I do not receive any notifications or moderation messages regarding the deletion.
These two issues are causing delays and making it difficult to resolve the situation effectively.
This leaves me with no clear way to address the issue.
To resolve this, I have had to contact Roblox Support and the UGC Appeals team directly. However, despite confirming that the deletion of the bundles did not violate any rules, the bundles still have not been restored after more than 3 days.
Bundle IDs Affected:
776097, 777795, 393540, 394053, 401725, 418096, 1182196, 1219499, 1227099, 1227397, 1220498, 1218896, 1223196, 1232896, 1233197, 1221797, 1219495, 1231296, 1222697, 1225796, 1228795, 1219295, 1229195, 1228395, 1217096, 1180702, 1174695, 1185796, 1177497, 1213396, 1211796, 1186901, 1183597, 1179800, 1178399, 1183297, 1189900, 1190198, 1188701, 1185495, and 1189495.
Expected Behavior:
I believe the following improvements should be made to address these issues:
- Bundles with accepted appeals should be restored within the specified three-day period as promised.
- Agents handling appeals should be informed about this issue to ensure they complete the restoration process properly.
- For bundles where only the dependencies are deleted:
- An appeal panel should be generated in the “Violations & Appeals” section for bundles, allowing creators to submit appeals.
- Notifications should be sent to creators when their bundles are deleted.
Screenshot References Showing Moderators Confirming Bundles Do Not Violate Rules:
I will provide screenshots of several emails where moderators confirm that the bundles do not violate any rules.
These issues are causing significant delays in restoring my content and make it difficult to address moderation actions effectively. I hope this report helps identify the problem and leads to a solution.
A private message is associated with this bug report