The legacy chat bubble system is not respecting the BubbleChatSettings script anymore and the Bubble Chat has all of its properties, like Font and Distance, set to the default values. I am currently using LegacyChatService as my ChatVersion in TextChatService. I have had these settings implemented this way for years and just a few days ago I noticed that the chat bubbles were no longer respecting the settings I created.
What I have tried: I tried to update the “BubbleChatConfiguration” values under TextChatService to the values that I prefer, but it is not respecting that either.
Expected behavior
I expect the legacy bubble chat to have the settings (Font, MinimizeDistance, Transparency, Duration, etc.) to be the ones that I defined in the BubbleChatSettings script.
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Was waiting for a report on this. It started weeks ago and appeared to be fixed a few days ago, until it broke again. Really hope Roblox doesn’t brush this off because they’ve “dropped support” for the legacy chat system, as the new one is horrible to use in it’s current state.
Moreover, I haven’t seen much attention shown to reports on the chat system at all - the team responsible for this feature really lacks communication in terms of responding to and solving bug reports. This staff member ignored me over the course of multiple months when I pinged them for assistance with a horrible UX bug, despite being seen online every few days, and I ended up having to @ another engineer who I knew worked on the engine’s performance to resolve it. 
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I hope it gets fixed soon because I am not ready to migrate to the new TextChatService in its current state. It is lacking features that I need, like channel tab UI and the button that lets you resize the chat window. I don’t want to migrate unless these features, that are already present in the legacy service, are added.
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Some related issues:
Unfortunately seems like LegacyChatService is getting some pretty bad bugs due to this migration (deprecation?).
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Hi, thank you for reporting this issue! While we address this problem, could you try placing your script for setting BubbleChatSettings inside either StarterGui or StarterCharacterScripts (instead of StarterPlayerScripts) as a workaround?
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Thank you! Putting the script in StarterCharacterScripts fixed it.
Don’t recommend marking a workaround as a solution - the issue at hand hasn’t been resolved.
Edit: Glad to see a response though! Got one on the other chat-related report that was being ghosted which I linked in my first reply, as well. Hope 
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