Time of this report: 07/07/2024, 15:21:30
Machine name: MATTHEW
Machine Id: {9CF22B26-928A-4278-A673-C603524AAED0}
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7D41
BIOS: 2.91 (type: UEFI)
Processor: 13th Gen Intel(R) Core(TM) i7-13700KF (24 CPUs), ~3.4GHz
Memory: 32768MB RAM
Available OS Memory: 32628MB RAM
Page File: 34791MB used, 5611MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Hey! Thank you for the quick response
Apparently Iâm sending too many requests, but I assure I did not spam refresh or anything of the sort, itâs just happening by using it normally.
For the avatar page itâs the same reason:
Though I now understand why it happens, itâs due to me using a VPN. After disabling my VPN I was able to browse the Marketplace normally.
Not too certain if any change will be done to prevent this issue, but at least we found the root cause.
Do you have a VPN on by chance? This tends to be a common issue for VPN users
Edit: Didnât finish reading your message, oops. Guessed it
This would be nice, but Iâm pretty sure the issue is these IPs are being used by heaps of people at once and itâs nearly impossible to implement adequate rate-limiting thatâs not IP-based, so they kind of have no choice. Are you using a free VPN by chance? If itâs paid, sometimes youâll have a dedicated IP that isnât used by other people, so you might have a chance there. If not, thereâs probably nothing you can do other than turn it off.
My VPN is paid but offers a Dedicated IP for an additional fee. I actually did not know this and Iâm glad you told me.
I completely understand as to why Iâm getting rate limited on the website, I now wonder why Iâm not rate limited on the app because the VPN Iâm using is not via a Chrome Extension but rather an app on my pc.
Hmm. Have you tried browsing the catalog on the app at a time when youâre getting rate limited by the website? It should theoretically show an error, just maybe not in the same form. Iâm pretty sure both the website catalog and the in-app catalog call the same APIs (with the same rate limiting, obviously), but I might be wrong.
Pls do not use a VPN when accessing our website or using our app. We treat traffic from VPNs very differently and thus they are assigned a very low budget before getting throttled. I donât think you are spamming our servers with a lot of requests in a short window of time, itâs just the threshold is very low to begin with.
Sorry for the late reply, but you have marked this as Fixed, and I have a few comments.
I know the traffic for VPNs is low budget, but this doesnât really explain why I can browse the catalog on the Roblox app and not on the website.
Why would the whole Avatar Customization page would be non functional because of a VPN, I should still be able to customize at the very least R6/R15 and body color. There could be some improvements in that field.
How come other websites function normally when using a VPN but Roblox has to be the exception and almost completely block certain pages? Asking a user to not use a VPN isnât something everyone will agree to. There are definitely users out there having a similar issue, and they might never know the reason why theyâre having this issue, because said family has forced a VPN on their childrenâs devices.
And there could be other ways to handle traffic, I have a ROBLOX account, my account is very old, the logic behind the throttling could be improved, though Iâm branching off to almost a Feature Request at this point.
I still consider this as a bug, because it can still be improved and is blocking legitimate traffic.
This is actually so true. Roblox needs to use better rate-limiting technology rather than just IPs to properly secure and scale their services. I can use every other website with a free VPN - why not Roblox?
You canât even join a game with a VPN on at all.
This problem is happening to me too, I have to use VPN to access roblox due to being in turkey and now I cant access my avatar or catalog. I am using a quality VPN as well.
I still personally think this is an issue. I have tried contacting someone to re-open the ticket to get a different answer from the Roblox Staff but nothing was said or done, no reply. Thatâs all I have to share.
This isnât a issue, this is completely normal behavior for rate-limiting non-trustworthy connections, from my experience, it boils down to: If you are logged in with an account, if you are connecting from a residential IP address and if you are using the LuaApp.
For what reason would you need to use a VPN other than to circumvent ISP blocks? You will be severely rate-limited when you are on a non-residential IP address.
Robloxâs rate limiting is old an inefficient; they need to use factors other than IP to determine when a user should be rate limited, not just IP. How is it we can use every other website without being completely blocked from it with a VPN, but with Roblox itâs a different story? Itâs just a general lack of innovation and âgetting with the timesâ from the engineers responsible for the rate limiting in this area.
VPNs wouldnât exist if every website handled their rate limiting as crappy as Roblox does, because youâd be blocked from practically every site out there. Itâs ridiculous that Roblox, being the multi-billion dollar company they are, makes their website/application completely inaccessible to those using a free VPN, and when bug reports are made about it, theyâre ignored by the team responsible with 0 transparency as to why this happens (good example is how @BrightYellowElephant failed to follow up here when OP asked for transparency).
Not true, some websites can prohibit VPNs and proxies however they like, they control the server at the end of the day.
There have been cases where banks have banned the usage of VPNs, mostly to prevent people outside of the operating country from accessing in-country accounts.
It isnât a bug though, itâs intended behavior however you like it or not, Roblox engineers gave you a answer and left, which is understandable considering that they probably have a massive backlog of tickets.
I donât understand how this isnât an issue, when I myself encountered it and it prevented me from doing legitimate purchases on the website.
Yes I agree that there should be rate limits, and I understand itâs normal to have some, but like I previously said considering I am a normal user this is affecting me in a negative way. It should not happen to regular users regardless. I have personally never encountered anything of the sort on any other website.
I have not been rate limited on any other platform except for Roblox, and the use of a VPN is at my own discretion. Other users in the thread also use VPN to bypass local government regulations. Using a VPN is something that is not so uncommon.
Okay but this is Roblox and the example provided is irrelevant to this case. Roblox can have normal users use VPNs without malicious intent. Also the practice of banning VPNs altogether is lazy.
I donât understand this part. I also requested that there should be a better system to determine traffic that should be slowed down. I have read your post again and again but I donât see where you say that it wouldnât be a valid option.
The answer given was appropriate for the original question of the post, but soon after I considered that the website completely breaking due to a VPN with no visual information to the user was not appropriate.
I have also tried contacting another moderator I understand that they have other tickets, but whether you like it or not this is still affecting numerous of people above. Saying âDonât use a VPNâ is not something everyone will agree too (As I previously mentionned)
There should be improvements on the way the traffic is handled, and how the website communicates relevant information to the user. There should be a pop-up that says âToo many requestsâ if itâs not gonna end up showing anything.
Not being able to modify my avatar in any shape or form is also a big part of it.
weird