Oh please, I just saw billions of posts flag that are using topics incorrectly, they might be fine
3 Likes
The burden of proof isn’t really on me since I’m not the one spreading misinformation, but yes there are more than enough sources that explicitly state automation is for prescreening or helping sort through the queue and automation cannot, on its own, decisively resolve anything.
First: Roblox Jobs has an opening for a Zendesk Administrator (at the time of writing - checked December 9th, 2021 @ 4:24 AM EST) who will work with various Trust and Safety teams to improve the Zendesk experience to better support users filing tickets.
Next: Roblox’s SEC Filing (November 2020) states that they have over 1700 employees on Trusty and Safety, which includes customer support. Excerpt from Page 97, Infrastructure and trust & safety:
As of September 30, 2020, we have a global customer service team with over 1,700 trust & safety agents supporting users.
And then finally, Roblox’s own knowledgebase, Safety & Civility at Roblox. You can read the section on Our Team & Tools to better understand how Roblox handles moderation on the site. In fact, coming back to the first thing I mentioned, the whole knowledgebase is built with Zendesk.
People who keep saying that support is automated don’t know what they’re talking about and don’t bother to check, find or ask for available information and instead to believe something ridiculous. There’s no basis for this rumour other than receiving a canned response and receiving a canned response does not imply automated ignorance of tickets.
PM me if you have any further questions on this line, since it’s starting to leer away from the topic.
14 Likes
That’s not a source, that’s an experience and you’re deriving from that that support is automated, which you have no idea of whether it is actually accurate. Don’t present opinions as sources for facts.
15 Likes
I doubt a human would read “I am not trying to delete my account” and think it would be reasonable to respond with instructions on how to do that exact thing.
17 Likes
It’s not constructive feedback to make up facts about how Roblox works internally. Focus on what you see and what needs to be improved, these are the problems feature requests should be about.
6 Likes
I think the issue is that since promotions have ended, there is no way for people to gain that access. I understand wanting to keep it to regulars to keep spam down, but if that is the case their should be some way to gain that rank.
(It seems like people have not been able to rank up since September 2020, more than a year, according to this: PSA: Here's what you need to get promoted to Regular)
It is a bit unfair that you can be an active user on the forum for more than a year and still be unable to use these features.
(Unless someone has a bit more updated information on promotions, I seem to be unable to find any good information)
6 Likes
As mentioned beforehand, it is coming soon.
2 Likes
Just wondering, is there any sort of confirmed time or date? (ex: any mention recently about updates? Or something saying they expect it to roll out like march 2022 [Just a random date I picked]).
It has been a good 1+ year and I have not really been able to find any info about it besides that forum post.
5 Likes
Ohh that’s fantastic! Could you maybe link the post/place where it got announced though? I can’t find it anywhere, and probably so do a lot of other people, which is making them still create posts like this.
6 Likes
It is referring to: Forum Maintenance: Upcoming Features + Improvements - #6 by Kairomatic
However there is no timeline given.
5 Likes
Thanks! And yeah it sucks that there’s not more information about the timeline.
Since 21 October there has not been any official news, so the “coming back soon” might as well be another year 
But I’m really looking forward to it :))
3 Likes
I still do not agree with you on this:
- I like how it is now, needing regular to post in some categories, and i would not want that to be changed, never!
- The thing is that theres no point for the staff members to allow members to post in regular only categories.
- Since post approval is removed, what would they use instead?
4 Likes
There’s not really an explanation for why I ask if it’s required to add filtering to my dev only messages and I get a link for a topic on custom chats and how to enable parental controls for my chat settings.
4 Likes
And they are not robots, else they would not be answering to so many questions i had, yes of course they may say the same thing over and over, thats just how they work, okay!!!
You can say whatever you want, they are not bots!
2 Likes
Its because apparently they are not allowed to disclose any information regarding systems and tools that they use.
2 Likes
Good idea, although it may be better to just reopen promotions with a greater requirement!
3 Likes
Just reopen the regular rank. I have no idea why they closed it, it’s like yeah we can tell them bugs, but we can’t post feature requests which is 10x annoying, reopen regular promotions
3 Likes
Very
They closed it because they removed post approval, and nobody has wanted to find a replacement for the past 2 years.
3 Likes
Not true, they have spent a lot of resources on this since then, it’s just incredibly hard to scale. They’ve been doing the first steps with that bug report wizard. I heard it will get more improvements soon™ and then that would pave a way for opening up bug reports the same for anyone on the forum.
Feature requests likely need a similar form before they can open that one up as well.
6 Likes
Honestly this is true. If there are no regular promotions currently being done, why should it only be for regulars?
2 Likes