Message icon on profile even though I have been sent no message

Forum Help Forum Bugs
#1

:warning: Only Developer Forum bug reports should be posted here.
Use #bug-reports for Roblox-related bug reports.

Your forum bug report must have:

  • Descriptive title;

  • Detailed description of bug; The bug is that the green icon is on my profile picture for no reason, when I click on it. It shows no one has sent me a message. The green icon should only be displayed when someone sends you a message or replies to a message that you or they’ve sent.

  • When it started happening; Two days ago

  • Screenshots and videos of the bug;
    Screenshot 2025-01-22 165115

#3

Hey there, please refer to this post: Ghost Private message counter

There’s a workaround mentioned there.

If you have specific repro steps feel free to drop them here, otherwise I’ll assume this is the same issue where a DM you were part of was moderated before you could read the notification. It’s not going to be high priority for us.

#4

So what exactly is the fix for this issue? To get rid of it on my screen atleast?

#5

As mentioned in the thread above, try dismissing all notifications the next time you have one or more new notifications.