I’m part of UGC for cosmetic items on the catalogue.
I have a handful of items that are skipped by moderation and remain in a permanent pending state after weeks (these are recolors, so it is not a content issue). Typically I re-upload if it’s just once or twice, but today it’s looking like 4 items. The costs associated with this add up.
I’ve tried to file tickets about this issue several times, but I’ve never had any luck there.
What can we do about this problem?
Expected behavior
I expect for pending moderated items to eventually be approved or denied. But it seems some are just being skipped.
Yes, other UGC creators have also experienced this bug along with other inconsistencies in the moderation process for many months now. Every time something occurs, we have to pay extra 750 robux fees.
It states on the documentation page that the moderation process can take up to 24 hours in the queue, but this bug makes it so the item may take weeks, months, or stay pending in the moderation queue permanently.
Here are some examples of my items that are stuck perpetually pending. Items uploaded after the bugged item were able to get through the moderation queue, but the bugged item remains pending.
There are also some instances where upon getting accepted through moderation, there is an inconsistency with moderation where the thumbnail preview breaks. The 3 broken items were failed attempts of uploading the “Black Double Cat Tails” item. The first broken one had the exact same setup (MeshId, ThumbnailCamera) as the others, but the thumbnail preview didn’t load, so I tried changing the MeshId and ThumbnailCamera for the second and third attempt. No luck. The thumbnail only loads on the actual item page.
All items were uploaded yesterday, and half of them were approved by moderation last night at around the end of the moderation time window, and then today some of them were approved as soon as the moderation time window started, and yet these three have been skipped.
I have also experienced the same issue here and there for the past 2 weeks, and they would be approved 1-4 days after the original creation date although ALL other recolors were approved.
I want to note: once I tried to reupload a colorway again because it wasn’t being approved, and it wasn’t going through at all despite the reupload.
This issue seems to be still part of the wystem, because I uploaded 3 items yesterday, two got accepted immediately after uploading, while the third one is stuck.
It wouldnt be such a big issue if i did not had to pay 750 robux per upload if this is something i would have to deal with often as a UGC creator without hopes of getting a refund for an item thats stuck infinitely in pending, then i am somewhat disappointed with the current UGC uploading system.
One of my images was stuck in review for a whole day, and in the end, they decided to take action, but I got it fixed through an appeal. The situation here is probably that they genuinely can’t decide whether the item should pass or not, and most likely, they’re holding it for another moderator to review.
I guess i’ll try to send an appeal in that case and see if I either get the robux refunded or the item through the waiting queue, since its been over 24 hours now
@music_man1996 this is occurring again, I have items from 8/28 that still have not passed and items from the last week that still haven’t passed. These are also recolors with already passed versions.
