When uploading UGC accessories, there is a small chance that the item will get stuck in the moderation queue. The affected items will display the “pending approval” icon for a long period of time.
Links to the affected items:
Expected behavior
UGC accessories should be accepted/denied in the usual timeframe (no longer than 20 minutes).
Same happens occasionally to the group I work with. This particular UGC just never cleared at all 10 days later.
Typically they do resolve within minutes to hours for us but definitely agree this is/can be devastating, especially when you consider release time vs. place in new releases and the algorithm showing it to users.
Thanks for the report. We’ve assigned this to our team to review.
Thank you for the report. We have identified that there is a small change that assets never get through moderation. We are working to resolve this issue at the moment and will circle back with a update.
Thank you
it happened to reverse polarity too
Hi, I have faced the same issue with one of my recently uploaded hats (108401886693906).
Happened to me twice last week and am still waiting for one of the items to be approved even after contacting the moderation team. Frustrating!
happening to me as well. random items out of a batch i upload just go unmoderated, very frustrating
happening to one of my items aswell, a shame too because that item has high potential
Hey yeah, i have a hat thats like that too, id love to have it approved.
I’ve also been having this issue
Thanks everyone.
We’ve identified and fixed the issue that resulted in some of the uploads being “stuck”. This has been live since Friday.
For uploads that were affected by this issue prior to that - we have also refunded the creators and canceled these uploads.
Please let us know if there any questions or if the issue is suspected to be not fixed
Hi,
Thanks for identifying and fixing the issue. Just wondering where and when would I be able to see the refund in my transactions?
At the moment, the item (108401886693906) that I had uploaded is still pending approval and hasn’t been cancelled yet.
I have a similar case as @raskolibov . My item’s ID is 108401886693906. I haven’t received a refund nor has the item been cancelled yet.
Having the same issue with this item, its been over 20 days and support did absolutely nothing to resolve the item being stuck pending.
Asset ID: 93144022514709
Hi! All related creation fee transactions should have been refunded. We have verified the transactions for the asset ids mentioned above. You can track the status here Log in to Roblox as well. Let us know if there are other questions. Thanks!
This happened to me too. Two items are stuck for about 3 weeks. I’m not re-uploading as a matter of principle and also want all the recolors to be showcased together in Store tab.
Roblox Support did not help – I created a ticket and got just bot replies. Created another one – same result.
My stuck assets are:
Catalog - Roblox (Asset ID: 123610519572018)
Catalog - Roblox (Asset ID: 93845759943776)
