Moderation Notifications & Appeals in Studio

Imma be honest, if it was supposed to always do this, it did not work the entire time. It only disallowed me from uploading new assets such as audio or images, but it did not directly stop me from continuing developing on my projects.

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The moderation check simply pings for account status and shows the new UI. It runs at start up (so we can tell you why you can’t login) and then we also check during the autosave tick while you’re in the Editor. Before this, things would just kind of silently fail depending on what you’re doing.

But we aren’t doing anything new with actual moderation here. That’s all driven by the backend.

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I was referring to the server kick in that reply.

Yeah you probably could keep working in a non-TC session but autosave or any other number of server/endpoints were likely silently erroring out. If you are working in a local file, you could maybe have gotten a little farther but in the current Studio architecture we don’t have a clean way of isolating backend calls. The Next Gen stuff puts us in a better spot to do this in the future.

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I am aware, and that’s is what I am replying about; I have continued work on my projects in a TC environment along with other developers while I was banned with no issues apart from the uploading. All of the scripts have saved and there were no silent errors, and I have not once been directly kicked from the TC servers.

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What tab is that showing up in? Are you doing anything wacky with flags or mods?

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Hmmm maybe it depends on the class of ban/warn. Our team didn’t change anything with the backend or moderation system. All of my own testing was an immediate server kick to a blank Start Page and cryptic error messages on launch.

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Is there plans to improve AI moderation? My asset called EasyDataStores keeps getting taken down because of the word datastores and I can appeal it once but using the same appeal message or wording it diffrently causes it the AI to not approve the appeal and it’s really annoying

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With respect, the safety team does not use these processes themselves to the extent that we do. Perhaps they will read this back.

I have heard multiple anecdotes from notable developers getting caught up with appeals that do not pass in the recent past. This is for both cases that are simple harmless honest mistakes wherein the punishment is disproportionate for the harm it causes, and cases where there was a bad moderation decision but the appeal was stubbornly rejected. UGC creators I know of seem especially subject to this frustration often. If I am hearing these anecdotes in my small closed circle of power users, I expect them to be happening one hundredfold for developers without support circles.

The bottom line is that the standard for moderation is to deal out wildly disruptive consequences, and to a regular developer who is just trying to work, are often just for innocuous things, or accidents. These things don’t warrant losing an entire workday+ waiting on someone with little sympathy to argue with you about your fate. The foundation of how moderation effects are applied is simply wrong.

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Wait, how did you get that popup as a test popup?

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Is this going to apply to the Roblox app as well? Because if someone gets banned, they currently see a message that reads something like “Unable to connect to the server” which usually coincides with an internet connection problem. Happened to me several times, and I had thought I was having issues with the Internet.

Also, if someone gets banned while in Studio Team Create, a good improvement would be to display in the output that an account received moderation action, so others know not to add them again. If someone’s account gets moderated for things like inappropriate behavior, then they clearly can’t be trusted to be in the Team Create session in the first place.

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I wanna give credit were credit is due by saying this is a nice feature.
last time I got moderated the only thing suspicious was that my avatar didnt load and “rejected request” errors popped up, I thought roblox was just down until I went to the website to see a nonsensical 1 day ban. so at least now with this update I can know immediately what is actually going on.

but I think the real core of the problem is how moderation is even conducted.

to quote the statement above: “if your account recieved a moderation warning or ban. our intent is to offer a faster way to appeal incorrect moderations so you can quickly return to creation and development work.”

there are a few problems with this, first and formost this feels like treating the problem not curing it, granted its better than nothing.

secondly appealing moderation is a mixed bag, support will either unban or keep you banned and never give any specific details on why you were banned and what you can do specifically to fix the problem. for example if something is wrong with your audio why not tell developers exactly what is wrong with the audio and how you can fix it rather than telling developers to buckle up and take the ban.

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Yeah and I’m mostly just the Studio guy :sweat_smile: but we are working with our safety team on this and I’m sharing the comments/notes.

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Yes to this please. A button to close Studio near the log out button would be nice, as I’d rather not be logged out (logging in again becomes annoying for various reasons).

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this is roblox job , it is really needed to check if the asset is moderated or not before uploading it

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thank you for let us know i head not head that problem i hope no one dose

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This is definitely gonna save some developers some real headaches

I may not be as active in Studio anymore as I used to, but I still play around with it every now and then. Nice to see some work being done on improving that

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I wish that was true - I still have a system email that wasn’t even opened - from 19th Sept.
I hope by you posting that statement by them - that they will be changing/improving.

You are literally the best on the Roblox team - by far - and there are likely a few unmentioned that deserve recognition too - but some… damper that spirit with pathetic moderation.

It’s a case of taking the log out of the complainer’s eye … before needing to take the splinter out of the appealer

Proof removed (probably against the rules too).

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We’ve got an idea based on this suggestion we’re going to try out — the ability to close the dialog will prompt to quit Studio. Not sure on ETA but it shouldn’t take too long.

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This is a wonderful update, at least towards the potential for improving roblox’s biggest roadblock for developers. I believe that a great improvement for the moderation system would be rather than instantly suspending/banning someone for an asset that the AI thought was inappropriate, it should give you a warning about what is wrong with it and cancel the upload. Perhaps banwise you should only get banned if the asset is actually inappropriate and managed to bypass the system, or actual human moderation has seen it and taken action. An even better improvement upon that would be if it’s an image, it shows a preview of it with a red box or circle around the object the AI thought was inappropriate, which would greatly clear up the confusion that false moderations can bring. For sounds it might be nice for it to give you a preview of what section it thought was inappropriate, and other things like meshes it should just give you a preview picture of the offensive part as well.

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Maybe would be more useful if you would show the infringements in the message, rather than just a “moderator note” which is just the specific rule you “apparently” broke.

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