Moderators Refuse to Take Down Scam Games: Roblox Violates DSA Regulations

Roblox moderators have consistently failed to remove scam games despite clear and repeated violations of the platform’s Terms of Service. A notable example is the game “Korblox & Headless Obby [FREE UGC]” which deceptively promises players free limited, offsale Roblox items that it never provides. This game has astonishingly reached a concurrent player count of 10,000, features prominently on Roblox’s charts, and is generating millions of Robux without facing any moderation or penalty.

I have exhausted multiple reporting channels without seeing any meaningful action taken. Reports submitted through Roblox’s Report Abuse tool, both via the website and directly in-game with attached screenshots, have never once succeeded in removing a scam game. Similarly, Digital Services Act (DSA) reporting has proven ineffective–on a good day, maybe 1 out of 10 reports on these kinds of games will be accepted by a moderator who knows what they’re doing, whereas previously, all reports on these games were accepted. Most DSA moderators now ignorantly refuse to follow established precedent, possibly due to recent changes to the DSA system.

Allowing these scam games to continue operation is not only negligent but also illegal under the European Digital Services Act. Specifically, Roblox is violating Article L121-1 of the French Consumer Code (Code de la consommation), which strictly prohibits deceptive commercial practices, especially those targeting minors online.

A bandaid solution (simply taking down the games and considering the issue resolved) will not suffice—moderators, particularly those responsible for ensuring DSA compliance, urgently require comprehensive retraining. They must learn to accurately evaluate game titles, descriptions, and thumbnails for clear evidence of deceptive intent. Historically, DSA moderators reliably removed these games, but their effectiveness has dramatically declined with recent policy and operational changes.

Additional examples of similar scam games include:

I suggest swift action is taken here, as DSA moderators denying this kind of content when reported is illegal on Roblox’s part. I could include much more detail here but I don’t have the morale to based on how moderation engineers have handled my previous reports. Let me know if further info is needed here or via PM.

A private message is associated with this bug report

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