Moderators Refuse to Take Down Scam Games: Roblox Violates DSA Regulations

Bug Reports Roblox Application and Website Bugs
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Roblox moderators have consistently failed to remove scam games despite clear and repeated violations of the platform’s Terms of Service. A notable example is the game “Korblox & Headless Obby [FREE UGC]” which deceptively promises players free limited, offsale Roblox items that it never provides. This game has astonishingly reached a concurrent player count of 10,000, features prominently on Roblox’s charts, and is generating millions of Robux without facing any moderation or penalty.

I have exhausted multiple reporting channels without seeing any meaningful action taken. Reports submitted through Roblox’s Report Abuse tool, both via the website and directly in-game with attached screenshots, have never once succeeded in removing a scam game. Similarly, Digital Services Act (DSA) reporting has proven ineffective–on a good day, maybe 1 out of 10 reports on these kinds of games will be accepted by a moderator who knows what they’re doing, whereas previously, all reports on these games were accepted. Most DSA moderators now ignorantly refuse to follow established precedent, possibly due to recent changes to the DSA system.

Allowing these scam games to continue operation is not only negligent but also illegal under the European Digital Services Act. Specifically, Roblox is violating Article L121-1 of the French Consumer Code (Code de la consommation), which strictly prohibits deceptive commercial practices, especially those targeting minors online.

A bandaid solution (simply taking down the games and considering the issue resolved) will not suffice—moderators, particularly those responsible for ensuring DSA compliance, urgently require comprehensive retraining. They must learn to accurately evaluate game titles, descriptions, and thumbnails for clear evidence of deceptive intent. Historically, DSA moderators reliably removed these games, but their effectiveness has dramatically declined with recent policy and operational changes.

Additional examples of similar scam games include:

I suggest swift action is taken here, as DSA moderators denying this kind of content when reported is illegal on Roblox’s part. I could include much more detail here but I don’t have the morale to based on how moderation engineers have handled my previous reports. Let me know if further info is needed here or via PM.

A private message is associated with this bug report

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Seems a few of these games have now been removed! I’d appreciate an engineer response to this report, detailing whether long-term improvements are being made to improve moderation and report acception rates with these kinds of experiences.

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Hey what’s up @bvetterdays, this is something we’re actively working on but I don’t have any details to share at this moment. Appreciate your patience - I know this is important to you and there’s a bunch of stuff coming that hopefully will address some of your concerns.

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top results for Korblox… smh

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Even worse with dominus though. Some of them are just undetected copy straight from original which cause many childrens to be scammed.

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@FastMagpie277 @MagicLuau Although similar in severity, these are different issues to the one I reported, worked on by different teams. Consider bumping these reports related to these issues:

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I’m assuming you guys manually moderated the ones I originally reported here, so I’ll link an additional one that’s popped up recently as well:

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It’s not the first time DSA reports (and legal matters in general) haven’t been taken seriously (see: that one user with a sexual name + bio + outfit staying up for weeks after several seperate users sending in DSA reports)

You could argue that the DSA moderators require training, but people have been begging for the regular onsite moderators to require training for 10+ years and look how far that’s gone (spoiler alert: they’re objectively worse by a measurable margin than they were 10 years ago)

I doubt this is going to be fixed any time soon. Just send in a new report whenever a previous one gets mishandled.

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That will never end

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They will keep getting reuploaded just like these ones aswell lol

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These ones are very likely to be taken down on report. My issue is more so relating to the ones that promise highly sought after Roblox accessories like headless and korblox, as moderators turn a blind eye to these ones.

If you really want, you can send me a few links to those games and I’ll see what I can do about them

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I remember a YouTuber made a satirical free Robux and he was banned for it, yet these cash-grabs stay up. :sad:

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I got one of these games taken down (I reported others but none were taken down). Hoping to get more taken down in the future.

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The game had around 250 active players.

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Edit: It’s back up :neutral_face: (seriously, Roblox moderation?)

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Just shows how terribly the appeals system is handling these kinds of games. Major improvements need to be made here.

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They could just delete all the content in the game, submit an appeal, get it approved by a staff member who thinks there’s nothing wrong with the game, and then once it’s restored, just bring everything back. That’s literally it… :skull_and_crossbones::pray:

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Seems to be what this game’s trying to do (removing thumbnails, etc):

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Honestly, since you can also just save it as a file and reupload it there isn’t exactly a solution to that issue.

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Reuploading would be pointless and illogical for them because that game already has millions of visits and it’s already gaining momentum instantly once it’s public.

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