Monitor Completely blacks out when using 'Actual Resolution'

Bug Reports Studio Bugs
#1

Reproduction Steps

  1. Find the devices button in the Test tab

  2. Find choose a device with a resolution of 1920x1080 in the list

  3. Choose the option ‘Actual Resolution’ in the sizing dropdown.

Expected Behavior

Using 1920x1080 and combo of Actual Resolution should work like any other combos.

Actual Behavior

When using 1920x1080 and Actual Resolution, your entire screen will turn black prohibiting you from disabling it at all.

Workarounds

Right now, you would have to drag your window to another monitor then choose something else other than Actual Resolution, but this becomes problematic when you don’t have multiple monitors.

Issue Area: Studio
Issue Type: Other
Impact: High
Frequency: Constantly

3 Likes
#2

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information.

Thanks for flagging!

1 Like
#3

Hi! Thanks again for the report. We’ve been trying to reproduce this on our end and haven’t had any luck.

  1. Are you still having this issue?
  2. If you are still having this issue, can you please provide us with:
  • Your system information
  • Log files (You may DM these to the @bug-files group as they contain private information, but please reply on this topic letting us know when you have done so)
  • Any more specific reproduction steps

More info on how to retrieve this information can be found here: How to post a Bug Report

1 Like
#4

Closing this as we can’t reproduce and haven’t heard back from OP.

#5

It still is reproducable on my end, and it seems rather than being just 1080p it is your monitor size. If you have a 4K monitor and use 4K & actual resolution then it should cause the bug.

Sorry for the lack of updates, kind of forgot about this.