Multiple Creator Hub dashboard pages' contents fail to load on Google Chrome; return HTTP 401, 403, 404 in addition to other errors

When I went to load a creator hub developer asset configuration page, I noticed that, despite waiting 5+ minutes and trying repeatedly on multiple profiles, asset configuration pages now fail to load.

UPDATE: This is now also occuring on the following pages:

Reproduction Steps:

  1. Use Google Chrome
  2. Log into Roblox
  3. Navigate to Creator Dashboard
  4. Navigate to an owned development asset or one of the above pages
  5. Attempt to open the configuration page for the asset.

Visual Aids

Not really all that much I can do to provide a visual, but here goes:


Browser information:

Google Chrome version 126.0.6478.182, 64 Bit running on Windows 11.

Expected behavior

The page should load, as it does in Firefox during my testing prior to and after reporting this.

Page URL: https://create.roblox.com/dashboard/creations/store/16970304085/configure https://create.roblox.com/dashboard/rights-manager https://create.roblox.com/settings/webhooks https://create.roblox.com/settings/data-collection

A private message is associated with this bug report

5 Likes

Hi there! Do you mind confirming if the above is still happening?

If so, are you able to provide a more detailed view of the Chrome Networks tab while refreshing the page?

1 Like

Would you prefer a screenshot, recording, or just a copy of the HAR file for it?

Although the pages will still not load the contents in Chrome for me, they are no longer showing HTTP errors in the chrome console.

Edit: After leaving the page open for an hour with console open after reloading it, some errors have finally shown up in console. I’ll add logs to the PM for this post.

@NextWeekPlease I have gone ahead and sent up to date logs (including a sanitized .HAR) in the private message for this post. Some non-HTTP errors have shown up after leaving the page in the loading state for an extended timeframe, and I have also included those as a result.

Hi there, wanted to follow up and see if the issue still persists!

Unfortunately a redacted HAR file doesn’t provide much useful information. Would love to be able to find an alternative approach to work with you. For example, you can open your devtools, switch to “Network” tab. You’d then be able to click on specific requests that fails and screenshot detailed request/response info (you can selectively redact info if you prefer).

Thank you!

The issue no longer seems to be occurring for me after some Chrome updates and Windows updates - otherwise, I’d be more than happy to send a video showing each of the requests or something similar.

Glad to hear that! For the moment, I’ll consider this issue resolved!

Please feel free to ping us if it happens again. And if it’s a real blocker for you, clearing local cache & hard refresh the page might also help!

1 Like

Hi, still having issues. In both studio and creator dashboard, all group audio does not exist. We are supposed to have hundreds of files in here.

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