Navigation "Snapping Back" of Avatar Customization Issue

Whenever Navigating on the Customization part of the Avatar Section on Roblox on Xbox there appears to be an issue where the selection “snaps back” whenever going down to select the items in a specific category.

Intended Behaviour; Whenever I move down to select an item in a particular category, it selects over that specific item.

Actual Behaviour; Whenever I move down to select an item in a particular category, it snaps back up (For example; in the “Head & Body” section scrolling down to select a type of Animated Head causes it to snap the selection back to “Style”) Note that after a few minutes it does appear that the bug stops occurring and can navigate the category without it snapping back, though reappears if I change to a different category of the customization section.

Not the best at describing it so here’s an attached video that demonstrates the bug as well

Issue Area: Xbox Client
Impact: Mediocre
Frequency: Frequently (Whenever attempting to navigate the Customization Section)

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We’ve filed a ticket to our internal database, and we’ll follow up when we have an update!

Thanks for the report!

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Thanks for your report. We have reverted the change that caused the issue. Can you confirm that this is fixed on your end? You may need to restart the Roblox app.

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Hello! Unfortunately I was able to reproduce the issue again even after force closing/restarting the application.

Video below showing bug still occurring as of re-testing.

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Know its been a while but it appears that an update that was done between then and now has appeared to fix the issue!

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Hi! Just following up that we’re glad to hear our fix worked! And thanks again for bringing it to our attention :slight_smile:

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