No disconnect message in universe games

Is this delay in the prompt showing up only happens when you trigger this specific error…? e.g. if you get kicked do you get errors immediately in your place?

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I can confirm that this is bug is no longer happening in my game as well. I have custom loading screens and two different places. There is no delay as far as I can tell.

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The message appears instantly when kicked

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This is still an issue, I left myself AFK in a game and could no longer move when I returned.
This is because I silently disconnected but the game does not communicate this to you.

The only other symptom I can find is the output terminal will not show you a Server log (since the server no longer exists):

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You could always do something with a on player removed that pulls up something like this


which will tell the user a roblox bug prevents roblox from closing.
You can always disable the custom loading screen until this is fully fixed but it wont look as good.

If we can detect it that might be the way to go!

We just pushed an update and our players are always so confused as to why the game “breaks”. They think it’s a Roblox / Game bug, they don’t know they need to rejoin.

I’m hopeful Roblox will get this patched before the year end so we don’t need to resort to something like this though

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Have to also state that this bug re-appeared after it was originally “fixed” after about a week. Hopefully this can be addressed and resolved once and for all

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Weird! I’m thankful this got bumped… I can’t make a topic about this, but for me, on EVERY SINGLE GAME, the game disconnects, it usually doesn’t if it takes too long though it does happen still maybe a long time after being in game. But it’s usually when you just join, but then I don’t get a disconnect prompt either, but now, it doesnt seem like it’s even depending on if it has multiple places, for me ANY GAME does the same.

Extra: disabling your network driver prompts a reconnect, which makes me think it might have to do with roblox asking windows if I have internet connection, but even though I got disconnected from roblox now my internet IS working, so it doesn’t prompt me.

Another thing, any other version of ROBLOX such as the UWP one seem to work FINE and the prompt appears with no issues at all, i have some special recordings which I might share soon.

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The same is happening to my story game, the players in my game are just randomly teleported to another place (of the same game), and I have no teleporting or kicking scripts, it just directly kick a person to the lobby of the game.

This is really annoying since half of the people who are playing the game are just randomly kicked at any random part with no reason given, the game has suddenly got so many dislikes and the group wall is being spammed with the error, any idea?

Hi, may I ask is this behavior intended? (Part of the game mechanics?) If not I will forward this to the networking team to take a look. Thanks.

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No it’s not supposed to be happening, the players are supposed to teleport back to the lobby once if they have finished the game or they have died just like many story games. I don’t have any script which kicks players anywhere but I just have the teleporting script which is only fired through events if a player dies or the game ends so I have no idea what’s happening but this is going on since like 2-3 days. Thanks for a response though, I hope this will be fixed soon :slight_smile:

We are preparing for the holiday season which we have to turn on a flag that might invoke the issue with no error prompt for custom teleport gui place again. We are planning to do a larger fix while according to the end-of-year releasing schedule it would only be effective starting from the beginning of next year. Meanwhile, if you really think this issue is a big deal, you can have the default loading screen temporarily. Any issues that is not with custom teleport screen would be new issues and we need some more investigations. Sorry for the inconvenience and this is currently at our top priority.

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Just to make sure, by saying above, you mean players get teleported into unintended sub-places of games while during the process of playing the game even not being disconnected…? Currently if you get disconnected during game, it will only be able to connect you back to the starter place.

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The game has just 2 places, 1 is starter place and other is 2nd place where the whole game is played. The starter place is the lobby for the game and players teleport from starter place to the 2nd place to play the game just like most of the story games. But sometimes, when you’re playing the game (in the 2nd place), some people will just randomly teleport to the starter place for unknown reason.
https://www.roblox.com/games/5848693284/

Is there any update yet? Because the thing is still happening.

The same is happening to my game. When a player is kicked, no kick message appears on the client and the client completely freezes.

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We are actively fixing it and hopefully the patch will be released next week. Sorry for the inconvenience.

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Thank you for the update. I found out about this today while working on my server hub doing private server commands, which uses a “hub” place to queue to the actual game.

Hopefully the fix comes out soon enough, I’m releasing a huge update for my game expected by the end of the month, with this added in - it’s one of the core features it needs.

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Any updates on this please?
So that I can tell if I need to make custom kick messages or not?

Hi, thanks for your patience. We tried a fix for this, but we discovered another issue caused by the fix which results in the deferral of the release for around two weeks for further testing. Sorry for that.

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