Hello, I recently have had my account compromised, and I contacted support and they had my account reset. However, when I go to log in and send my 2 step verification to my email, I get no email for it.
The email is not in my spam, promotions, or any other folder, and no emails are blocked. I used to get Two step verification emails before I was compromised. My account’s email was not changed.
I troubleshooted the issue multiple times and nothing seems to work at all.
I also tested this on my alternate account, setting the email to the email on my compromised account and sending a two step code. Same result. HOWEVER, I hooked up my alt account with a different email the two step email was received. Not sure if emails are blocked from receiving two step if login is attempted too many times.
I’ve noticed there are very few posts about this, so I’ve decided to write another one to see if anyone has any insight for me, as there were no solutions on the other posts.
At the moment I am currently locked out of my account with no way in, and Roblox support has not replied to me in quite some time.
Not sure if many others are having the same issue.
UPDATE: After almost a day of waiting, Roblox Support finally disabled my 2 Step to get into my account. However this is still an issue that will probably come up next time I try to log in.