Hello, I recently have had my account compromised, and I contacted support and they had my account reset. However, when I go to log in and send my 2 step verification to my email, I get no email for it.
The email is not in my spam, promotions, or any other folder, and no emails are blocked. I used to get Two step verification emails before I was compromised. My account’s email was not changed.
I troubleshooted the issue multiple times and nothing seems to work at all.
I also tested this on my alternate account, setting the email to the email on my compromised account and sending a two step code. Same result. HOWEVER, I hooked up my alt account with a different email the two step email was received. Not sure if emails are blocked from receiving two step if login is attempted too many times.
I’ve noticed there are very few posts about this, so I’ve decided to write another one to see if anyone has any insight for me, as there were no solutions on the other posts.
At the moment I am currently locked out of my account with no way in, and Roblox support has not replied to me in quite some time.
Not sure if many others are having the same issue.
UPDATE: After almost a day of waiting, Roblox Support finally disabled my 2 Step to get into my account. However this is still an issue that will probably come up next time I try to log in.
A lot of these recent account compromises have had the compromisers setting an auto-forward for your email so that they can receive all of your emails from Roblox and you do not get anything. I recommend checking and making sure that they’ve not set up an auto forward on your email. If you do not know how to check or disable auto forwarding a quick google search should tell you.
I also have this kind of issue sometimes. Usually I get the code in my mailbox (sometimes with ± 5 minutes delay), but sometimes the mail even never arrives.
I never thought of this, however this wasn’t the case. There were no emails under forwarding. I did include my other email on it though. I wonder if it’ll send the 2 FA codes there.
Not sure if this is worth mentioning but this happened to me too a while ago. I couldn’t find anyone else with the same issue and as far as I’m aware that email still doesn’t work. I had to ask support to get my password changed manually and I’ve never reverted since then because that would lock me out of my account.
Hi there, thanks for filing this bug report. Unfortunately, the engineers could not reproduce this issue. If it starts to happen again please file another bug report so they can look into it.
whatever happens, “Forgot my password” and 2FA emails simply did not come to the email, spam or othewrise, everything worked w/ gmail on the same account
We’re aware of a resurface of this issue as of now. The 2FA(2SV) is not sending any code to my email despite that I was already logged into my main account in two devices. I checked the inbox but there is nothing. The noise on Twitter is absolutely minimal, because no one ever logs out at times:
This time, the bug is not on specific emails, but a general problem that is affecting all, if not, most of the users on the platform.
It is possible that the outage of Google services two days ago from the time of writing this could be the source of the issue.
The problem is definitely related to Google. My gmail account isn’t receiving ANY emails from Roblox, but testing Yahoo mail and a temporary email service worked as normal, 2FA and all.