Hi Creators,
We are excited to announce real-time email notifications and dashboard enhancements for Memory Stores so that you can detect relevant issues in production and fix them in time!
Additionally, we released a list of Best Practices and troubleshooting tips for each email notification to optimize your usage.
We recently launched the Memory Store Observability Dashboard so that we can monitor requests, memory usage, API requests, etc. However, some production issues may require your immediate attention so that you can minimize the impact on your users. The alerts will be generated in real-time and you will immediately be notified via email. There are four types of alerts:
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Requests throttled critical alert: More than 10% of your API requests are throttled in the past hour.
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Memory size warning alert: Your experience uses more than 70% of the quota in the past hour.
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Memory size critical alert: Your experience exceeds 100% quota in the past hour.
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Error spike critical alert: More than 20% of your API requests were errored out in the past hour.
Each type of alert will only be triggered once per day to prevent spam. Additionally, you cannot turn off specific alerts; you can only opt-out of all Memory Store alerts from the settings page on Creator Dashboard under the Notifications tab in the Cloud Services Insights section.
An example of an email alert is attached below:
To help identify when the issue happens, the observability dashboard now highlights the time range of when the alerts were happening:
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Red means high severity and yellow means medium; you can also switch the “Show alert” button on and off at the top of the page.
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The “See Optimization Tips” callout box at the top of the chart will reflect the ongoing issue.
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The “View Error Report” button links to the Error Report and applies “Memory Stores” as the filter.
The screenshot below shows how the dashboard could look like when issue happens:
With these latest enhancements, we recommend following the steps below to detect and fix issues:
- Receive an alert.
- Go to the Memory Store observability dashboard and check the chart during the relevant time range.
- If further investigation is needed, go to the Error Report page to find corresponding logs.
- Refer to the optimization guide to update your code.
To get started, go to Creator Dashboard, choose the experience you’d like to monitor, and then click “Memory Stores” under “Real-time” on the left navigation bar.
We hope you enjoy this update! Please let us know if you have any feedback, as we’re always working to improve insights.
Cheers to better insights,
The Roblox Creator Services Team