This is the official Moderation Guidelines for the NSTN Staff
In this section we will go over:
- Moderation Procedures
- Adonis Usage
- De-escalation Response
- Traffic Law Enforcement
MODERATION PROCEDURES
Interacting with difficult person(s)
In this position you will likely face situations where people will become aggressive or rude towards you, as a staff member for the NSTN we expect the following in these situations:
- Ability to remain calm.
- Professionalism displayed.
- Avoiding cussing out or otherwise reacting to these person(s) in an unprofessional way.
- Following the Staff Guidelines for the type of situation and moderating as directed.
User Exploiting With Interference
In this instance I am speaking of a server sided exploit in which your ability to use Adonis or other tools are compromised or not useable at all. In these incidents the following is the immediate resolution:
- Check to see if you are able to use the shutdown command.
- Immediately report the incident to an HR so we can shutdown manually if needed.
- Try to locate the individual exploiting and gather their information ( username and profile link )
- Remain calm and do not give attention to the exploiter.
- Try to record a video of the incident if possible.
Passenger refusing to exit bus not in service
- At the drivers request you may kindly ask the person to exit the bus.
- If they do not comply use the alert command on them in case of AFK.
- If they still do not move, you can respawn them using Adonis.