Pablo’s Security Team Handbook

xMugs · March 18, 2020, 10:06pm

About Us

The Pablo’s Security Team is responsible for the safety and peacekeeping of the restaurant. Members are specifically trained under a Security Apprentice+ who will guide them through the fundamentals of the Security role. They are tasked with ensuring all customers and staff members are following the rules and guidelines outlined in Pablo’s Rules and Regulations. They will also handle any unwarranted commotions when necessary.

Rank Descriptions

Pending

This rank is not a part of Pablo’s Security Team. This rank can be obtained by simply joining the Pablo’s Security Team Group.

Suspended

This rank was a part of Pablo’s Security Team. If a Security member were ranked to Suspended, their timer would’ve begun with instructions to follow in order for them to regain their rank back.

Security (Staff Team)

Security is the first role within the Pablo’s Security Team. This rank is given to all newly passed Security Interns. This rank will have inexperienced members who may need to be given help if needed at the restaurant. Please note that if they make any mistakes, their actions will be discussed among Security Captains+, and they will receive a punishment (depending on the severity of the violation).

Senior Security (Staff Team)

After some time working as a Security member, Security members will be trained further to become a Senior Security (SS) member. Their role is to perform the usual responsibilities of a Security member in a more proficient manner. They will also receive their ability to use cuffs when removing someone inside the restaurant.

Please note that Discord is required to obtain this and further ranks in the Security Team.

Special Security Force (Upper Staff)

This rank is an introductory-role to Security Apprentice and the Management Team. Those who obtain this rank have proven that they are skilled and experienced members of the Security Team through their consistent hard work and activity.
Their role consists of performing regular Security duties, but they are also carefully trained to attend Security trainings, and members will able to host Security Shifts within the restaurant. They also manage other significant areas of the restaurant in a professional and efficient manner. These members are expected to adhere to strict guidelines both off and on duty.

Elite Security Unit (?)

Currently, not obtainable until further notice.

Security Apprentice (Management Team)

Security Apprentice is a foundational role where individuals acquire essential skills and knowledge to excel in the Security Department. These individuals are hand-selected by the Captain+ team and are expected to assist with trainings to ensure Interns are properly trained for Security.

Members of this role are counted upon to be leaders and trusted to guide Security members. This role serves as a stepping stone into the Management Team and is a crucial step in ensuring a trained and professional Security Team. These individuals are chosen to make significant contributions to the department’s success and through their own advancements to ensure they provide excellence in the Interns they train.

Security Specialist (Management Team)

Not only will this rank include active members, but members with much more experience, knowledge, and intuition when dealing with situations. This group of individuals will be chosen through hard work to host trainings for our Security Interns and members. After being selected, they are trusted to bring on light to Security Interns and the team.

These members must be excellent at understanding concepts, knowing how to host trainings, and should be eager to represent Pablo’s Security Team in the best manner possible. Their main role is to host trainings and teach Security Interns or members to the best of their ability on everything they must know before officially becoming a member of the Security/Senior Security team.

Security Captain (Management Team)

This rank serves as an introductory role to the Security Upper Management team. These individuals serve as leaders and role-models to the Security Team. Security Captains are able to communicate effectively and efficiently in a professional manner and serve to regulate and support the Security Team when necessary.

Members are expected to be extremely knowledgeable in Security protocol. They must also be able to utilize logic and reasoning when approaching situations and finding solutions, and help keep the Security Team in check. Captains serve the purpose of enforcing punishments and overseeing trainings when available to ensure efficient and quality trainings. Captains will also work with other Captain+ to help determine new SSF and Apprentice members for the Security Team. The cap of how many members can be in this rank is 24.

Head Security Captain (Upper Management)

As members of Upper Management, Head Captains are tasked with actively participating in discussions and decisions within the Upper Management team. Members of this rank are expected to be consistently active. Likewise, they must have discipline, critical thinking, professionalism, and effective communication skills.

These members also play a pivotal role in overseeing and regulating the integrity and effectiveness of Security Team operations. They are primarily responsible for handing out training strikes whenever deemed appropriate, while serving as a role model to the Security Team with their usual Captain duties. Additionally, Head Captains work closely with Deputies+ to determine new Specialists and Captains for the Security Team.

Deputy Head of Security (Upper Management)

These members are expected to be strict, disciplined, and pertain to the responsibilities of the upkeep of our Security Team. As primary leaders of the team, members of this role are required to fully understand all aspects of the Security Team upon going through them step-by-step. Deputies assist the Head of Security with their needs are tasked with overseeing operations and handing out consequences within the Security Team. They will also receive an office within the Security Team room.

Upon receiving the Deputy rank, members will be automatically admitted into the Security Committee. They are expected to partake in discussion and actively participate in discussions and decisions concerning the Security Team. The cap of how many members can be in this rank is 4.

Head of Security (Upper Management)

This member is noted as the most professional and disciplined Security member within the Pablo’s Security Team. They must represent themselves in the best light possible and display kindness, professionalism, and maturity in each and everything they do. This rank is in charge of full operations in the Security Team, and work closely with the Deputies and Founders to discuss decisions and enact changes related to the Security Team.

Security Advisor (Upper Management)

Oversees all group activity and works closely with the Head of Security.

Frequently Asked Questions

I’m Security and I have 140 points. What now?

Join the Pablo’s Discord server and complete the verification process. Once verified, attend a Senior Security training session.

Where can I check when the next training session is?

You can check in the main game on the training board or check our Trello.

What’s the next step into achieving the next rank as a Senior Security?

Attend a Special Security Force Interview or be recommended by a Security Captain.

Where can I find the bodyguard protocols?

The protocols are pinned in the Security chat within Pablo’s Discord server. You can also find them in the Bodyguard section within the DevForum.

I’m working hard every day and feel like I’m not being noticed. What should I do?

You’re encouraged to contact any Security Captain for feedback on your performance.

How do I earn points?

Do your job and you will gradually earn them over time.

How are Security shifts scheduled?

A Special Security Force member will host a shift when available. These shifts are optional but help bring the team together and build experience.

Regulations

Reminder

Issued by Captain+
A second violation → Warning.
Unappealable.

Warning

Issued by Captain+
A second violation → Demotion.
Appealable.

Demotion

Issued by Captain+
Three or more violations that result in a demotion → Blacklist.
Appealable.

Blacklist

Issued by Head Captain+.
Appealable.

Note: Reminders and warnings are issued only under specific circumstances, such as repeated minor infractions. In contrast, demotions are more commonly enforced.

Another note: If you’re unhappy with the consequence you were given, please refer to the Appeals section.

Rules:

Do not ask or hint for promotions.
You are required to send messages we can understand at all times.
Your nametag and rank must be clearly visible at all times whilst in your job.
Farming points is prohibited.
Security does not have authority over other staff members.
Anyone who needs to go AFK, you should turn around and face any wall or enter the Security room.
Do not use your position to help your friends. Bias decisions will not help you or your friend.
Be professional at all times. This includes being respectful, appropriate behavior and language, and overall thinking before doing. Rude and disruptive behavior is unacceptable and will be dealt with sternly. This includes not only at the restaurant but any event Pablo’s as a group attends.
Do not allow disagreements to erupt into a heated argument.
Submitting false information to anyone relating to Pablo’s will result in consequences.
Do not misuse your cuffs or any other tools you are given at the restaurant. Anyone caught abusing their tools will be swiftly removed from the Security Team.
Spamming pings in the Discord is not allowed.

Protocol

This section will be briefly going over Security Protocol to help guide you with effectively identifying and making the right choices and decisions when handling situations such as trollers, spammers, exploiters, etc.

Reporting Guidelines

When creating a report in the Discord server, you should be using the correct channel depending on what type of person you’re reporting.

#game_report_logs

This channel is designated to report Customers or Interns.

Utilize this format for creating a report in #game_report_logs:

Username:

Reason:

@Enforcer (depending on if they’re enforcing in a server)

(Attach evidence or further context if applicable.)

#staff_report_logs

This channel is designated to report Staff members.

Utilize this format for creating a report in #staff_report_logs:

Username:

Rank:

Reason:

@Enforcer (depending on if they’re enforcing)

(Attach evidence or further context if necessary.

If you need to make a report on any Upper Staff+ member, you should DM an Upper Management member instead of reporting in the channels above.
Please do not delete any reports you make as it will ghost ping the Enforcer role.

Protocol Overview

Customers/Interns receive ONE warning. If they continue after this warning, you should request for a SS+ to cuff and/or make a report.
- As for Staff, they receive NO warning. If you see a Staff member violating regulations, you should immediately gather evidence and report it.
- If a Staff member is trolling, you may give a reminder to stop trolling. If they continue, gather evidence and report it.
(Senior Security ONLY): Your cuffs are ONLY for cuffing Customers/Interns and detaining them into the cuff room. They should NOT be used for any other purpose.

Below will be listing common situations you might encounter as a Security Team member at Pablo’s. Each one will briefly cover what the situation is and how you can properly handle it. If you’re unsure about whether if something is reportable or not, you can contact a Security Captain+ to help you out.

Trolling

Trolling is a very versatile term that can correlate to any sort of disruption, or unwanted behavior displayed by someone in the restaurant. If someone is feeling bothered or disrupted by someone’s actions (e.g. dancing on tables, ordering stuff not on the menu, etc.), you may follow standard protocol.

Glitched Avatar

Glitched Avatars refer to avatars that are either extremely small or big.

Small - Avatars that are almost invisible or very difficult to see within the restaurant.

Big - Avatars that are extremely big can cover menus/tables or 2+ people.

You should request the individual to change, and if they refuse, you can refer to standard protocol.

Raids

Raids refer to a collective gathering of 4+ individuals who troll and disrupt others within the restaurant. Raids can come in very different forms (similar costumes, chants, etc.), so if you detect a large group of people trolling very similarly, you can consider it as a raid.
To handle a raid, you should contact backup and immediately gather evidence of the raid occurring to create a report immediately. Considering the high-stress situation of a raid, it would be classified as a instant cuff/report instance.

Area Glitching

Area Glitching refers to when an individual gets into a prohibited area (e.g. Customer in the Security Room). Area Glitching can be either intentional (glitching techniques, etc.) or unintentional (extreme lag, slow-movements).

You should NOT be cuffing anyone who is convicted of area glitching. You should gather evidence and file a report immediately.

Note: Do not get area glitching confused with exploiting. Exploiting will require a video of the individual easily walking or fading into walls/barriers to be considered. If a video is not provided, it will be handled as Area Glitching.

Inappropriate Avatars

Inappropriate Avatars refer to various types of avatars that are graphic, disturbing, not safe for work, discriminatory, etc.

Fully Unclothed & Partially Clothed

Fully Unclothed: Avatars that are blank or without clothes and display any sort of natural skin tone, body textures, inappropriate human anatomy, etc.

Any fully unclothed avatars that are unnatural skin tones, animals or are intentional with an outfit design are fine as long as no undergarments are displayed.

Partially Clothed: Avatars that are half blank and display any undergarments.

Political Figures Associated with Harmful Actions

Any avatars that depict notorious political figures who were responsible for harm, terror, etc.

When filing a report for these types of avatars, you should provide context on who they’re depicting to validate your report.

Inappropriate Imagery/Use of Symbols

Inappropriate Imagery: Any sort of avatar that has clothing or pictures displaying anything graphic, not safe for work, etc.

Use of Symbols: Any sort of avatar that displays any sort of discrimination or hate speech to a group.

For all the instances above, you should be requesting the individual to change if you see any of these possible violations. If they refuse, you should follow standard protocol.

Spamming

Spamming refers to when an individual sends a 2+ line message over 3+ times. To elaborate, two lines refer to when the message in the in-game chat displays two lines of text or more.

Spamming vs. Chat Flooding
Excessively spamming is what was mentioned above; however, chat flooding refers to when an individual sends 10+ concurrent messages of a word, phrase, etc. that “floods” the chat.

If someone begins to excessively spam or chat flood, you should follow standard protocol.

Inappropriate References

Warning

You should issue ONE warning if an individual violates this rule. If they continue, you should follow standard protocol.

Adult Beverage Reference: An individual asks in general for an adult beverage.

Any fully unclothed avatars that are unnatural skin tones, animals or are intentional with an outfit design are fine as long as no undergarments are displayed.

Abbreviations Containing Swear Words: An individual uses common abbreviations that contain profanity.

Instant Report/Cuff

For all the instances below, you should immediately cuff and/or report.

Discriminatory Remarks: An individual makes a comment that is aimed to scrutinize or discriminate against someone, a group, etc.

Not Safe For Work/Highly Inappropriate Comments: An individual makes a comment that is inherently graphic, disturbing, or not child-friendly.

Graphic Threats Towards You or Your Family (Hitting/Punching doesn’t count): An individual makes a threatening comment or disturbing/graphic threat that is inappropriate and can cause life-threatening harm.

Inappropriate Gestures: An individual does actions/gestures that aren’t child-friendly, or they’re quite disturbing.

Bypassing

Bypassing refers to when an individual uses a loophole (different fonts, emojis, etc.) to send a message that is typically censored by ROBLOX chat filters. Bypassing is very identifiable due to it’s messy structure, and most importantly, the message displays something that is typically censored in the chat filters.

You should immediately gather evidence of the chat, then report it as soon as possible on the DC.

Exploiting

Exploiting refers to an individual using a third-party program to alter their client to do unusual behaviors/activities. Instances of exploiting can be, abnormal spinning, flying, noclipping, etc. In general, you should be looking out for any behaviors that can’t be performed normally.

You should ideally gather video evidence or clear evidence of the abnormal behavior, then make a report in the DC immediately.

Death Threats

Death Threats refer to a threat made from an individual that wishes death on someone else. It can be expressed verbally, through emojis, etc.

Note: The expression “die” is not considered a death threat unless if it said directly at someone. In this case, you would need context or evidence.

You should gather evidence of this threat, then make a report in the DC immediately.

Inappropriate Usernames

Inappropriate Usernames refer to usernames that display graphic, disturbing, or not safe for work content. Individuals can sometimes bypass the username filters.

You should gather evidence of the username with the appropriate context, then make a report in the DC.

Bodyguarding

Once you pass the Senior Security training, you will now be allowed to bodyguard Wealthy Customers. We’ve set out some guidelines which you must follow when bodyguarding. Failure to adhere to these guidelines will result in a bodyguarding blacklist, prohibiting you from taking on requests in the future.

Claiming:

You must be available for at least an hour minimum. You are expected to be present and attend to the user at all times. You may go AFK if absolutely necessary.
When you accept a bodyguard request in ⁠perk-request, you should reply with a message asking them where they’d like to meet you. Wealthy Customers may also ask you to bodyguard them in game. Feel free to accept their request!
2 people can bodyguard a WC at one time.

Protocol:

Do not leave the customer by themselves at any point. If you need to handle a situation, you may do so swiftly and call on backup if the disruption continues.
Do not speak to any other customer unless they are in the party of the user you are the bodyguard for. You may only speak with other customers if you’re handling a situation.
Ensure the user is not bothered by anyone. If a troller is trying to bother them, you can cuff them away and ask them to stop. If they continue, try your best to bring them to the cuff room and make a report. If the WC is outside and the troller continues, place them to the lobby instead of the cuff room.

Additional:

When the WC is sitting down, you should ideally be posting near them so you are able to handle situations swiftly. You can be posted behind their chair so you aren’t directly facing them.
WC’s can invite up to 5 guests to dine with them by inviting them to their party. Their guests can automatically access Upstairs/Exclusive upon accepting the party invitation.

Appeals

If an occurrence occurs where you’re either warned or demoted from your position as Security and you wish to appeal, you’ll be expected to contact the following ranks in order. Please note that your appeal being accepted is NOT guaranteed.

Security Captain / Head Captain

Contact a Captain first for your initial appeal request. They will evaluate your perspective on your situation and ask additional questions to help determine if your appeal will be/not be accepted.

Deputy Head of Security

If you’re not happy with the result of your denied appeal from a Captain, then you’re welcome to contact a Deputy for their opinion. They will consider the Captain’s perspective on why the appeal was denied and listen to your perspective in case there was anything that was overlooked. Likewise, they will also determine whether or not if your appeal will be/not be accepted.

Head of Security

If you’re not happy with the result of your denied appeal from a Deputy, then you can contact the Head of Security with your appeal. This is your last option. If your appeal gets denied, then you’re out of luck.

Following the demotion, you will be given a ban depending on the severity of the case. The following list provided will give you an idea to who you can contact.


Ban Type	Who to Contact

Temporary Ban	Captain/Supervisor+
Permanent Ban	Appeals Committee
Blacklist/Application Ban	Appeals Committee
Discord Ban	Appeals Committee
Rank Lock	Board of Directors

The following abbreviations are permanent for the above document and for Pablo’s Security Team.


Pablo’s Security Team

Pending	Pending
Suspended	Suspended
S	Security
SS	Senior Security
SSF	Special Security Force
ESU	Elite Security Unit
Apprentice	Security Apprentice
Specialists	Security Specialist
Captains	Security Captain
HC	Head Captain
Deputy	Deputy Head of Security
HoS	Head of Security

We hope that everything written above has answered any questions that you may have had. If you do have any further questions, please contact any Deputy+.

Thank you,

xMugs | Co-Founder