Players Asking For A Refund, What Do I Do?

So a Player joined my game and asked me for a refund saying that “I accidentally bought your gamepass”

And I said Roblox does not have that feature and all purchases are final

So he asked if I have a group so I can do a Payout to him

And I was thinking well you already own the Gamepass, it works like it’s suppose to and it’s not a scam, it’s your fault you accidentally bought the Gamepass

So I told him that and as I was saying "Why don’t you accept your mistake and be more careful next time "

He deleted the gamepass…

What Do I Do!??!?!

15 Likes

If they deleted the gamepass, and they are in a group where the funds are, I would give them a refund.

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That’s just what I would do.

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That’s his fault…

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Honestly, All sales are final… You shouldn’t have to refund nor repay them back… if anything take a look at your past sales and see if they actually purchased the pass.

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Yes he did, and he also deleted the gamepass

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Exactly

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I didn’t tell him to delete the gamepass tho it was his decision…

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Very true

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If anything, Just tell the Player.

" Sorry for the inconvenience of your accidental purchase but all sales are final and i cant offer the refund for your mistake. "

1 Like

I actually copied some Text from Cindering’s
FAQ Thread saying something like that and told it to him

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Seems legit, As long as you kept them informed and put the fact straight that you’re not able to just refund off the start.

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https://gyazo.com/0db54d4d6a8b9891edfbe6f2c2e00259?token=04a6739736dae2a630eb7f6d8bb6a792

WHY!?

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The best solution is to not freak out and inform the group members/viewers the following.

" Please disregard the post by [User] Please note, All sales are FINAL, Meaning so if you accidentally purchase a gamepass and/or an item from the group I am not able to offer a refund as Roblox takes a percentage of sales. "

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Thank You. (I can’t comment that on my gamepass it’s too long but I’m fine, look there is already someone defending me :smiley: )

So is there any appropriate time to give a Refund?

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You can offer a 25% discount meaning If they bought a 1k item by accident you can give 250 R$ back

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I would direct them to info@roblox.com since they alone have the capability to refund purchases properly. Of course they will never actually do that, but at the end of the day you’ve done all you can and they can’t blame you for Roblox policies letting them down.

Also it’s obviously not scamming if they received the services they paid for, even if they deleted the game pass like an impulsive child. You have no further obligation here, ignore him.

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If you want to give him a group payout, you can.

But honestly, Roblox makes that “Buy Now / Cancel” verify window pop up for a reason.

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I did tell him to Email Roblox tho, he kept asking how so I told him “Please Google it”.

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The more popular your games become the more of this you’re going to see. You’ll have to ignore it.

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