Players spawning as Default Grey Characters

[RuizuKun_Dev (Kitsune)]

Our game and other games has been experiencing issues recently with Character Appearance causing some players to spawn as this after re-spawning a few times, sometimes it happens sometimes it doesn’t.
This also happens in Studio / TeamCreate / Accurate Play Solo

We confirm that our game has StarterPlayer.LoadCharacterAppearance = true
However we have Player.CharacterAutoLoads = false

Code responsible for Re-Spawning Players:

Humanoid.Died:Connect(function()
	wait(5)
	Player:LoadCharacter()
end)

Game Setting / Avatar

There is also a related issue where player avatar would load with some Accessories missing a mesh and appear as a grey block

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Please reply if your game also had any recent crashes or similar issues

From our observation is also happens in these games;

Jailbreak
Mad City
Pet Simulator
Murder Mystery 2

[Pooglies]

Exactly I thought something was going on with my character customization but it seems to just be a bug on roblox’s part.

[lrogerorrit]

I can confirm this happens also in my games. But its only certain people, and when I checked dev console, I didnt see any error. Same happens in studio, doesnt load, but shows no error.

[RiverBL0X]

It happened to me too, this afternoon. I initially just assumed that it was due to the complexity of the game that was being loaded. It’s reassuring to know that I am not the only one.

[NKM9]

This is due to the API for loading characters is currently messing up. It has been going off and on over the past hour. This is the error from in-game when you try to load someone’s character design:

[Ryanington (Ryan)]

I’m experiencing same issue too, at first I appeared as a noob for a little bit.

[secretidagent]

I experienced spawning as a gray character in Pinewood Builders Computer Core a couple of times this morning. It doesn’t happen all the time but it is often enough that if you keep respawning it should eventually happen. I’m not a dev for PB but also the some of the scripts in PB places are broken this morning and they were fine last night.

[FableRBX]

This is also happening in Giant Simulator. Often times the Humanoid appears to be missing BodyHeightScale and possibly other properties as a result of this issue. First started hearing user reports of this today.

[charliewithadot (charlie)]

Can confirm this happens to me. Although sometimes my character turns into the “Noob” character.

Example:

[KnightGaladeld]

Thanks for flagging this issue. Our engineering team is actively investigating.

[KnightGaladeld]

Issue should be resolved now. Please let us know if you encounter any issues.

[PolyCrunch]

Just as a quick update, this exact bug has just begun to reoccur on my game

[firsttobebear]

This has been happening with many games recently including a few of my own resetting works but you shouldn’t need to do that especially if your game has death mechanics. The previous update to fix this hasn’t seemed to work.

[Johnnyfireball123]

this is happening again now this needs to be fixed

• Detailed description of bug;
  Player being grey and having basic animation and scaling (becomes R6 in player choice games and becomes basic scaling in rthro games)
• Where the bug happens (be specific);
  anytime in game when spawned, be it resetting or just spawning in normally
• When it started happening;
  today, march first, 2020
• Screenshots and videos of the bug;
  me with two other people:
  
  
  
  
  
  
  Me reproducing it in studio local server with rthro enabled (not player choice):
  
  
• Steps to reproduce the issue (be minimal, specific, consistent!);
  spawn ingame to cause it to happen/reset a random amount of times and it will randomly occur

I almost posted this as a new topic, luckily I found this

[Awesace]

The issue has not been resolved. As you can see, I still spawn in gray.

[Alexrocks911]

I was not sure whether to create a new topic on this, but I have recently begun encountering this exact same issue in recent weeks. I have a game that allows you to morph into any player’s current avatar. The game changes the Player’s CharacterAppearanceId into the user’s ID that they searched for, and then uses Player:LoadCharacter(). Then, the character sometimes ends up loading as a grey R6 avatar. I have noticed that this specifically tends to happen with very old and inactive accounts, and particularly with accounts that have been terminated (for example, in the video below I tried looking up the users 1dev2 and Minish - their User IDs are 693850 and 136893, respectively):

This is the game I am referring to. The game’s Avatar settings are all set to “Player Choice”. This has not been an issue until (approximately) the end of 2020, and it happens in-game as well as in Studio.