I think it would be cool if developers had the ability to properly refund people.
Rather than having the person requesting a refund make a shirt and get hit by a double whammy of taxes, can we have the ability to simply reverse a transaction, deduct the amount you earned for your account and return the original amount paid to the purchasers?
It can simply be a ‘REFUND’ button beside a transaction in the sales tab.
I can’t see anything wrong with this, obviously the only check that would need to be done is that the refunder has enough money in their account to successfully refund the payment and not go into negative ROBUX or Tickets, lol.
[quote] I think it would be cool if developers had the ability to properly refund people.
Rather than having the person requesting a refund make a shirt and get hit by a double whammy of taxes, can we have the ability to simply reverse a transaction, deduct the amount you earned for your account and return the original amount paid to the purchasers?
It can simply be a ‘REFUND’ button beside a transaction in the sales tab.
I can’t see anything wrong with this, obviously the only check that would need to be done is that the refunder has enough money in their account to successfully refund the payment and not go into negative ROBUX or Tickets, lol. [/quote]
Which could work with pending sales to assure the refund. You can only refund someone while it’s still pending.
How would this ‘Refund’ work exactly. Let’s say I sell a Developer Product in my game, and someone asks a refund. I refund the DP to the Player. But I have saved in my DataStore that the Player has the item.
Pending Sales and refunding is fine, but only when it still pending like Jon said.
And btw in my Game policy there stands that all sales are final, and that only ROBLOX can revert any transactions that has been made.
We have a Support account that handles transaction related issues. (Let’s say you didn’t got the item. Our support team will look into it by looking at the Transaction logs that are saved for each single Player.)
That way we can check that the Transaction has been made and what his status was. (Ordered, Shipped or Delivered)
All purchases should be refundable, regardless if the purchase is pending or not. There should be a little frame under items you own called “Refund”, and you type a user’s name into that and click the confirm button to refund them their money. If their purchase is in pending sales, then it refunds them that – tax and all, and if the sale isn’t in pending, it takes the total amount out of your account, even though you didn’t receive that much due to taxes.
I feel like it would be more logical for pending sales to be refundable just because the whole point of pending is antiscamming. If the guy wants a refund 2 weeks later, sucks to be him.
[quote]
We have a Support account that handles transaction related issues. (Let’s say you didn’t got the item. Our support team will look into it by looking at the Transaction logs that are saved for each single Player.) [/quote]
Would they really be bothered with 20R$ transactions?
@Kevin
It doesn’t matter. If a Player bought something, they should receive it. That is the whole point of the Support desk, so that our Playerbase is always served. And yes, they are bothered with 20 Robux Transactions.
Also specify what you would like to be refunded. Since such a system won’t work, since we always save everthing to a DataStore. (I also save gamepasses for example)
[quote]
Also specify what you would like to be refunded. Since such a system won’t work, since we always save everthing to a DataStore. (I also save gamepasses for example) [/quote]
No all of us save purchases to a datastore. Personally I think it just wastes requests for info that’s not really necessary.