[Resolved] Notice about Shut Down All Servers & Workaround

This issue has been resolved as of December 8th:


Hello Developers,

We apologize for the last minute Thanksgiving interruption, but we’ve been receiving reports that shutting down instances for a non-root place is not working as intended via the Game Details page for a specific place.

We won’t be able to fix this over the holiday, however there are a few temporary workarounds for this issue that you can use in the meantime:

  • Shut down all instances for the game through the Create page

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  • Shut down individual servers for that specific place

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We apologize for the inconvenience. We’ll address this problem as soon as possible, although we are currently on holiday break for Thanksgiving. Updates to this issue will be delivered through this forum post.

We’re keeping this thread closed so that updates are clear and do not get lost. If you have information to add, please post it to the original bug report thread: Servers not shutting down

Thanks,
The Roblox Team

271 Likes

Developers,

We’ve noticed that the original announcement had some ambiguity which caused some confusion around which “Shut Down” mechanisms were having issues and which ones were still working as intended. We have some additional information here to help you better understand the situation.

On our website, we offer several different ways of shutting down servers that are running your game’s code:

Shut down all servers for your game:

All existing controls to run this command should be working as intended.

This command is to shut down every single server for all places for a single game. Depending on the number of players and servers, this command can happen immediately or, in some instances, take up to 10 minutes (really, really large games can take some time).

This command can be done in a couple ways on the website:

Currently working:

  • via Create -> Games tab -> cog/gear dropdown menu -> Shut Down All Servers
  • via the game overview page (roblox .com/games/{gameId}/{gameName}) -> details (triple dot) dropdown menu -> Shut Down All Servers

Again, both of these options should be working as intended and be used for the following situations:

  • You want to update your entire game and thus shut down all servers.
  • You only have one place for your game.

Shut down all servers for a one (1) place:

Not all existing controls are working at this time. More details below.

This command is to shut down all servers running one place for a single game. Depending on the number of players and servers, this command can happen immediately or, in some instances, take up to 10 minutes (really, really large games can take some time).

If you have not created any additional places for your game, please use the previous option. If you’re not using ‘TeleportService’ in your game, you likely do not need this option (there are other edge cases, but those are less common).

This command can typically be done in a couple ways on the website:

Currently working:

  • via Create -> Places tab -> cog/gear dropdown menu -> Shut Down All Servers

May not work as intended:

  • via the game overview page (roblox .com/games/{placeId/{placeName}) -> details (triple dot) dropdown menu -> Shut Down All Servers

These options are typically used for the following scenario:

  • Your game has several places.
  • You use TeleportService to move your players to different places.
  • You only want to shutdown and update one of these places.

Shut down a single server:

This command is to shut down one (1) server for a game or a single place. This command should work immediately. This command is done only on a game details page.

Currently working:

  • via the game overview page (roblox .com/games/…/…) -> Servers tab -> details (triple dot) dropdown menu -> Shut Down This Server

This option is used following scenario:

  • To shut down a single server for your game.

We understand that there are currently a lot of options available to do what is seemingly the same thing. We’re actively working on improving the overall user experience to make this easier to use in the future.

36 Likes

Developers,

We are happy to report that this issue has been resolved and shutting down servers is now working as intended. Thank you for your patience.

52 Likes