Developers,
We’ve noticed that the original announcement had some ambiguity which caused some confusion around which “Shut Down” mechanisms were having issues and which ones were still working as intended. We have some additional information here to help you better understand the situation.
On our website, we offer several different ways of shutting down servers that are running your game’s code:
Shut down all servers for your game:
All existing controls to run this command should be working as intended.
This command is to shut down every single server for all places for a single game. Depending on the number of players and servers, this command can happen immediately or, in some instances, take up to 10 minutes (really, really large games can take some time).
This command can be done in a couple ways on the website:
Currently working:
- via Create → Games tab → cog/gear dropdown menu → Shut Down All Servers
- via the game overview page (roblox .com/games/{gameId}/{gameName}) → details (triple dot) dropdown menu → Shut Down All Servers
Again, both of these options should be working as intended and be used for the following situations:
- You want to update your entire game and thus shut down all servers.
- You only have one place for your game.
Shut down all servers for a one (1) place:
Not all existing controls are working at this time. More details below.
This command is to shut down all servers running one place for a single game. Depending on the number of players and servers, this command can happen immediately or, in some instances, take up to 10 minutes (really, really large games can take some time).
If you have not created any additional places for your game, please use the previous option. If you’re not using ‘TeleportService’ in your game, you likely do not need this option (there are other edge cases, but those are less common).
This command can typically be done in a couple ways on the website:
Currently working:
- via Create → Places tab → cog/gear dropdown menu → Shut Down All Servers
May not work as intended:
- via the game overview page (roblox .com/games/{placeId/{placeName}) → details (triple dot) dropdown menu → Shut Down All Servers
These options are typically used for the following scenario:
- Your game has several places.
- You use TeleportService to move your players to different places.
- You only want to shutdown and update one of these places.
Shut down a single server:
This command is to shut down one (1) server for a game or a single place. This command should work immediately. This command is done only on a game details page.
Currently working:
- via the game overview page (roblox .com/games/…/…) → Servers tab → details (triple dot) dropdown menu → Shut Down This Server
This option is used following scenario:
- To shut down a single server for your game.
We understand that there are currently a lot of options available to do what is seemingly the same thing. We’re actively working on improving the overall user experience to make this easier to use in the future.
