I’ve made Rights Manager requests that have been perpetually stuck in Pending status for nearly up to a month now. They pertain to avatar bundles, and re-submitting the request still leaves it stuck in Pending status.
Page URL: https://create.roblox.com/dashboard/rights-manager/accounts
Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.
Hi, are there any updates on this?
@dvdko I just got an update internally that this issue now appears resolved. Please confirm for me, if you don’t mind.
Hey apoorcarpenter, the requests are still stuck in pending status for me, do I have to create new requests for them?
Hey @dvdko, new requests should be going through as usual. Please let us know if you run into this issue again.
Hi @StalwartWarden, requests still don’t seem to be going through. Filed a new one ~3 days ago and it’s still pending.
Thanks for letting us know! We have made the team aware you are still running into this problem.
I can confirm that this issue specifically occurs with bundles, and since dvdko is a well-known bundle creator, and the original post mentions requests made through the Rights Manager for avatar bundles, the problem is not about every request being stuck in a pending status. Instead, it’s that bundles are not being reviewed at all through the Rights Manager or that it takes an absurdly long time.
For instance, six days ago, I also submitted reports for four bundles through the Rights Manager, and I don’t think they’ll be reviewed anytime soon because there are reports that have been waiting for over a month to be reviewed, according to this bug report.
As a solution, you currently need to submit requests for the catalog items that are parts of the bundle. This is the temporary workaround, and since I already use the Rights Manager for dynamic heads, there isn’t much difference between linking the bundle itself or linking its component catalog items in the report.
I also haven’t seen any bundles being reviewed for months. Hopefully, this gets fixed soon because, in some cases, reporting the bundle as a whole becomes significantly important, especially when you believe the bundle as a whole violates your rights rather than its separate parts.
