The department of Human Resources plays an important and vital role in our operations of the park. Each position in human resources handles slightly different tasks. It is crucial for team-members to understand and respect this chain of command to avoid miscommunications in overlap and to avoid potentially overwhelming the department.
Below is a more detailed list of common issues that arise when the HR chain of command is not followed:
- Human Resources officers is unable to complete his or her role to the fullest because an ill-equipped team-member attempted to resolve and handle an issue that was not their department.
- Gaps are created as fellow team-members are forced to cover responsibilities that are not theirs because an team-member is attempting to handle an issue themselves that should have been handed off to the proper human resource authority or member of leadership. This stress manifests as decreased workforce engagement and higher turnover rates among team-members.
The Human Resources department is split into different sections:
- Park Leadership
- Support & Conduct Filing
- Recruitment
Park Leadership
Park leadership consists of the Park Vice President’s and their respective supervisory spots and the park president.
Support and Conduct-Filing
These individuals consist of the Human Resources Coordinator, Employee Relations Specialists and the Staffing Coordinator.
Recruitment
This role consists of the Department’s technical recruitment team. They assist with hiring, on-boarding processes, department trainings, Leadership Training, and much more.
Human Resources Department
- Understand the company’s needs and make sure those needs are met when recruiting for new positions.
- Arrange interviews, coordinating hiring efforts, and onboarding new employees
- Appropriately administer, discuss and resolve dispute resolutions and employee documentations.
- Make official updates to policies and to suggest changes to policies when they no longer serve the company or the employees
- Help provide management guidance to managers, making sure that department and teams are as healthy and functional as possible.
** Requirements**
- Excellent interpersonal skills
- Effective written and oral communication
- Comfortable with a wide variety of diverse people groups, cultural heritage, races, educational backgrounds, religions, ages, skill levels, and personalities
- Strong conflict resolution skills
- Team player
- Able to set and attain goals
- Ready to make impartial decisions and maintain confidentiality
- High-level of personal and professional integrity
When should I contact Human Resources?
The HR department should regularly schedule one-on-one interviews with team-members to check in on their career progression, comfort in their roles, and any other issues the employee may be having.
- When you (or a co-worker) experience harassment or discrimination from your colleagues, including your manager
- When you have questions about advancing at the company, including opportunities to shadow other employees or participate in additional training
- When you need an objective third-party to work through a work-related issue