The purpose of this handbook is to assist team-members and leadership do their jobs in a professional manner. To do so will lead to guests having a safe experience of amusement, pleasure, fun, excitement, or thrill, as intended through participation in our amusement rides and/or attractions.
Guest Relations
In addition to providing our guests with a SMILE, ATTENTIVENESS, COURTESY and a PLEASING DISPOSITION, we are often called upon to THINK FOR THEM. It is important to keep in mind that, upon entering our gates, guests are seeking to leave behind their daily routine, replacing it for a while with a pleasurable, carefree existence. It is our DUTY to POLITELY but FIRMILY advise them when they are violating SAFETY RULES.
Team-Member Responsibilities
It is the responsibility of all team-members and leadership to insure an efficient ride operation by enforcing all regulations as well as those operating procedures dealing with the safe, efficient operation of the rides and/or attractions you are trained on.
- Receive attraction assignment from your supervisor and pick up the supplies needed for
your attraction.
- Make certain your personal appearance is in keeping with the accepted standards of
company policy.
-
Sweep ride areas, and clean and/or polish cars, boats, or trains so the ride has an appearance that you would compliment
-
Make a final test run of your attraction before opening for the day to make sure everything is ready.
-
Check to be sure that everyone meets the admission requirements and height restrictions of your attraction. When enforcing these restrictions, be tactful, courteous and consistent.
-
Load the attraction, directing guests to their seats making sure that proper load balance is maintained.
-
Help the guest lock all SAFETY BARS, BELTS, CHAINS, STRAPS, etc. Make an ACTUAL SAFETY CHECK, before starting the ride.
-
Position yourself at the attraction as instructed and do not congregate at one area as this tends to distract your attention from the ride.
-
Operate the attraction according to the instructions given during your orientation period and those given in your operating manual. Do not over speed your ride or increase the ride time.
*Keep a watchful eye on the attraction while it is in motion, never turning your back to the ride, never leaving your position or talking to passing friends while operating the ride.
-
Keep work areas as clean as possible during the day.
-
STAY ALERT, SAFETY - CONSCIOUS and READY TO ACT should any unusual situations occur.
-
Maintain a positive attitude at all times. If there is a problem, discuss it with your leadership ONLY.
-
Report any unusual activities or conduct to leadership IMMEDIATELY.
Unusual Situations
The following is a list of unusual situations you may encounter and the procedures you should follow in these situations.
- Mechanical - Although the attractions are inspected before each operating day, minor
mechanical difficulties are bound to occur.
– Should this happen on your attraction, immediately notify your leadership. The leadership member will inform you as to what procedure you should follow. The attraction should be closed until the problem can be rectified.
– If, at any time, you hear any unusual NOISE or the attraction does not appear to
OPERATE PROPERLY, CALMLY, UNLOAD THE RIDE, and notify your leadership
IMMEDIATELY.
– Notify the guests waiting in line that the attraction will be closing
temporarily and will hopefully open again shortly. If you and your leadership anticipate a
lengthy wait, please advise guests to return later in the day. Apologize for the
inconvenience.
– All mechanical issues should be radioed to park leadership on channel 1 by your leadership.
- Weather - Weather conditions can interfere with your ride’s normal operation. Some rides remain open during inclement weather; however, others must be closed for safety reasons. Your Supervisor should be aware of storm procedures and inclement weather operations. If your Supervisor is not immediately available, and you have a question about continuing your ride operation in the inclement weather, contact your supervisor before continuing operation.
Generally, in heavy storms and heavy rain, all attractions will close temporarily. Wait for clearance according to the attractions policy before reopening your ride.
Weather Codes
-
Green: All Clear, no inclement weather approaching.
-
Yellow: Inclement weather approaching - 50MI Radius
-
Orange: Upper-Deck Attractions CLOSE, all upper-deck areas will close.
-
Red: All Attractions will close. Team-Members will block their attractions.
-
Purple: Inclement Weather: All attractions will remain closed, Team-Members will seek shelter until weather conditions improve.
-
Black: All attractions will close, team-members and guest (if they choose to) will seek shelter until weather conditions improve.
Never close your attraction until a member of leadership instructs you too.
Team-Member General Rules
We expect you to be courteous to all of our guests while providing them with the safest possible rides.
- All employees must be in proper attire at all times when inside the attraction areas.
- Keep your surrounding and attraction area clean.
- No one except team-members or maintenance personnel is allowed in work areas.
- Team-Members on duty in uniforms are not allowed to ride (except to test ride).
- Pay attention to all gauges on your attraction for correct reading. Never run your ride faster than design speed. If a discrepancy occurs, close the ride and contact your leadership team.
- While your attraction is in motion, if a strange things develops, shut the attraction down immediately, unload, and contact your leadership team.
- Do not overload your attraction at anytime. For example, when cars are designed for two people, never put a third person in.
- Absolutely no loitering is permitted.
- Breakdowns must be reported whenever your ride is shut down during normal operating hours.
General Information
Ride Assignments
Once you have checked in with your leadership, please get to your assigned attraction
as soon as possible. When you arrive at your assigned ride, begin your PREOPENING INSPECTION. After your inspection, Clean and tidy up your ride and area.
Ride Closing Procedure
At the end of each operating day, ALL rides must be turned off at the main circuit breaker of disconnect for that ride. The panel containing the main circuit breaker or the main disconnect must be locked. On some rides, maintenance will perform the closing procedures. If in doubt about who closes your ride, check with your leadership. Strict adherence to this procedure is mandatory.
Property Damage
At times, guests will report damage to articles of clothing or personal property. In these situations, give your complete attention to the guests and refer them to your leadership.
Grooming and Personal Appearance
To ensure that all employee impressions on our guests are positive, appearance is important. It is every leadership’s responsibility to enforce all policies pertaining to correct wardrobe attire and to enforce the grooming standard for all employees.
Loss of Area Lighting or Power
- Reassure all guests and ask them to REMAIN where they are until emergency lighting or power is restored.
- Go onto Channel 1 and report it to park leadership.
- Assist guests exiting dark areas of the rides.
- Remain at your work area unless otherwise directed by leadership or security.
Evacuation
- In an orderly fashion, direct all persons to the nearest exit.
- Secure and lock attractions.
- Leave the area immediately. Do not return to get any items.
- Do no make comments or statements.
- Follow the directions by leadership or security
During Storms
Most storms tend to pass quickly. If you must leave your attraction for shelter during the storm, you should return as soon as the bulk of the storm has passed. At this time, everyone can start to wipe and dry rides, pick up any debris in the ride area and prepare to open. A team-member should never reopen a ride without receiving clearance from maintenance or your leadership team. While you are drying the rides, DO NOT FORGET about the guests waiting to ride. In a courteous manner, try to inform them of the probable opening time of the ride.
After the Storm
After an electrical storm with extreme wind and rain, completely check your ride BEFORE RE-OPENING. If you have any problems contact your leadership before putting your ride back in service. IF YOU ARE NOT SURE, ASK?
Team-Member Standard Operating Procedures – Confirmation
A. Do you know who your leadership team is?
B. Do you know the Park Chain of Command?
C. Do you feel that you have been given an adequate introduction and training for your job?
Human Resources Information: