unfortunately things are getting worse, still unsure of when i can call them. i havent even had access to my computer to update this fourm
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Oh, man. Well, good luck when you do! 
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bumping this for no reason
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i still have NOTING 
i will be honest, in the past couple days (like 7) i have had time to call them but ive been way too demotivated to attempt getting the account back, ill hopefully try soon
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Just do it man. Thereâs still hope.
Try not to stay for too long. They might discontinue supporting you if the account has been hacked a long while ago.
Good luck with it! Iâll try to help as much as I can!
Keep us updated!
If you forgot, their customer support number was (888)-858-2569
If youâre not in the USA, then you should add â001â before their number. 0018888582569
If youâre under the age of 18, then youâll have to have someone who sounds old to appeal on-phone beyond you. A family member for example. Because theyâll tell you to contact them via email if youâre under 18. If you said youâre above 18 while youâre not, theyâll just judge your voice and hang up on you.
Not sure if this is true, but some random guy on Truecaller said theyâre open and active from Monday to Friday, and they usually hang up on people who call them on Saturdays or Fridays. Call them in the afternoon or a few hours after afternoon (2-5 PM) on a day from Monday to Friday.
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I feel really bad for you, and I still canât believe Roblox hasnât improved their moderation. Iâve also seen this happen to alot of people recently⌠really suspiciousâŚ
The same customer support who wouldnt change my age when I accidentally set it to 5 years old (im an idiot I know) even tho I provided ID and other forms of proof of my age but the second I said I got hacked they did it in an instant? yeah roblox moderators and support aint exactly prize chickens
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alright thank you!!! i might actually call in today, but we will see how that goes
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the account this thread was created on was technically correctly moderated (read into the thread im sorry im too lazy to get the message), but im technically not supposed to have access to this account which makes locking the account justified. ALTHOUGH, my original account 3X_PL was unjustly moderated, but im unsure if its worth the effort to get back or if i should just move on
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you can change your roblox age now if you set it to be below the age of 13, but you need to provide identification
If the method @HDTheLegend used to regain access to his account worked for him, then it will probably work for you too, because youâre in the same situation as him.
Why not do the same thing he did?
back then if you set it below they basically treated you like a toddler, I dunno how different it is now but im glad they updated it cause it was annoying for me haha
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my original account was terminated for a different reason about 2 years ago
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No, I mean you can contact them saying that you were hacked and the hacker changed your accountâs email address to a new one you donât have access to, and that youâd like to have your account secured with the original email
Thatâs how @HDTheLegend got his account back. He requested his account to be secured with the original one, and they accepted his request right away.
This method will probably work for you, as you still have access to the original email.
wait⌠are you still paying for premium, or do you have lifetime?
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unfortunately i have no way to cancel my premium subscription, so its going to be renewing itself forever (or until it somehow stops auto charging me)
ive tried this but unfortunately it did not work 
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You can use the support team. Then it dosnt matter how good you protected your account. Give them a fake proof that you own them and the there you you go.
Please STOP revealing their full email address. You overly mentioned this address in multiple instances. It is absolutely unnecessary to remind OP of their own email address over and over again in a public forum post.
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On your end: You can freeze your card, or transfer all funds into another account (if you are paying for Premium using a debit card).
You can also call your bank for additional support or email Roblox to cancel your subscription.
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