Roblox crashes on launch every time

[uhKenobi (Kenobi)]

My ROBLOX client used to work a few days ago. Even then, I had reoccuring problems from time to time using the ROBLOX Client. After trying both versions of the ROBLOX installer (RobloxPlayerLauncher) , (RobloxPlayerInstaller) and launching a game, the process stays for 3 seconds then crashes. Without fail, every time.
I do not know why this is happening.

Every crash log ends with this:

2025-04-18T21:54:49.913Z,0.913680,5590,6 [FLog::Output] Studio D3D9 GPU: NVIDIA GeForce RTX 4060
2025-04-18T21:54:49.914Z,0.914682,5590,6 [FLog::Output] Studio D3D9 GPU: Vendor 10de Device 2882
2025-04-18T21:54:49.914Z,0.914682,5590,6 [FLog::Output] Studio D3D9 Driver: nvldumdx.dll 32.0.15.7283
2025-04-18T21:54:49.919Z,0.919691,5590,6 [FLog::Output] ESGamePerfMonitor GPU: Vendor 000010de Device 00002882
2025-04-18T21:54:49.919Z,0.919691,5590,6 [FLog::Output] ESGamePerfMonitor GPU: SubSys 41071458 Revision 000000a1
2025-04-18T21:54:49.919Z,0.919691,5590,6 [FLog::Output] ESGamePerfMonitor GPU: DedicatedVidMem 8343519232 DedicatedSysMem 0 SharedSystemMemory 25726752768

A day ago, my ROBLOX worked fine, and at the same similar spot it had this instead:

2025-04-18T02:38:42.818Z,0.818946,6648,6,Info [FLog::AudioFocusService] AudioFocusService::AudioFocusService() onServiceProvider setup
2025-04-18T02:38:43.211Z,1.211585,6648,6 [FLog::Warning] Warning: Unable to fetch completed survey ids from app storage
2025-04-18T02:38:43.238Z,1.238558,57a8,6 [FLog::Graphics] D3D11 Adapter: NVIDIA GeForce RTX 4060
2025-04-18T02:38:43.239Z,1.239557,57a8,6 [FLog::Graphics] D3D11 Adapter: Vendor 10de Device 2882 VRAM 7957 RAM 24534
[ log continues here…]

I do not know why this is happening. My previous bug report here contained the same issue. It’s been off and on for a month. No concrete resolution was ever given to me about this issue. Even when I believed it was fixed, it was only fixed for a few days. I’m in confusion on why this is happening.

In the Event Viewer, I have logs for RobloxPlayerInstaller.exe with the following error codes:
Event Name: BEX

For RobloxPlayerBeta.exe:
Event Name: AutoVerifierV2

Specs:
AMD Ryzen 7 5800X 8-core processor
48GB DDR4 2133 MT/s Corsair Vengence LPX RAM
NVIDIA GeForce RTX 4060 with Game Ready Driver 572.83
Windows 11 Pro 24H2 (NOT INSIDER)

I want to use ROBLOX client again normally. Studio still works fine. UWP app works fine, but UWP app has very degraded performance compared to actual client.

Expected behavior

Roblox would launch normally, and I would be able to play games using the Roblox Client, NOT UWP app.

EDIT: SOLVED BY UNINSTALLING VIRTUAL DESKTOP STREAMER

A private message is associated with this bug report

[HealthyKarl]

Someone I know also has this issue. Their Roblox Client can only run the Universal App, and any attempts to join a game results into a crash.

With the same pattern in the logs, where ESGamePerfMonitor appears inside of it.

 

But their Roblox Studio works fine.

Going further, apparently this issue has been there for a bit now.

 

Every attempt results into a crash dump though.

 

Now, what I am wondering is, if you also have a VR, like they have. I yet need to ask them, which VR and other things they have that matches the issues from the past.

 

I believe, I might encountered something similar like that while trying to use a VR Driver that is for emulation. But maybe it’s not the same crash.

[HealthyKarl]

While debugging a Crash Dump without Roblox Sources is very difficult.

I managed to help my friend solve the crash.

Their cause was “Virtual Desktop Streamer”.

It could have been virtualdesktop-openxr.dll or openxr-oculus-compatibility.dll.

 

For an easy overview, I can advice anyone that encounters this issue, to try to do the following:

• Ensure Visual Studio is installed.
• Go to %localappdata%/Roblox/logs/crashes/reports
• Open the latest .dmp file.

Maybe, there’s other viewers that show the list of Modules.

 

Then you’ll see something like this.

and there’s a scroll thing at the right (you’ll need that to scroll down the list of all Modules)

now, what you want to focus on is the Modules, in that list you’ll see certain .dll

You can ignore things that are in System32 and RobloxPlayerBeta.dll and other things that are in your Roblox folder.

What you want to look for are “foreign” references that have nothing to do with Roblox. These should be familiar and easy to recognise if you installed them.

As example, if you have Avast installed, you may encounter some .dll from Avast in there. And you could suspect that it may could be that or not.

Mostly, try to look for things that are in “Program Files” or any of your custom directories.
 

And then just try to uninstall that familiar program and see if the issue is still present.

 

The fact that Roblox closes without a message, isn’t good. And I hope it can get fixed.

[uhKenobi (Kenobi)]

I also had Virtual Desktop Streamer (for VR, oculus stuff I did in 2022)

I gave up and installed Windows 10 after making this post and it’s been working ever since. That may aswell be the root cause of the issue lol as I haven’t installed Virtual Desktop Streamer yet!

Dunno why ROBLOX doesn’t tell you there’s an illegal program (or a program it won’t launch if you have installed) instead of being this cryptic.

[HealthyKarl]

@uhKenobi

Dunno why ROBLOX doesn’t tell you there’s an illegal program (or a program it won’t launch if you have installed) instead of being this cryptic.

That’s what this is about.

That’s why that is the bug.

[mymommakesbathbombs4 (Sam)]

I literally had the exact same issue and uninstalling Virtual Desktop Streamer made the issue go away, didnt even need to restart my computer

[HealthyKarl]

I feel like, it’s only caused by old versions of Virtual Desktop Streamer, but not sure.

[uhKenobi (Kenobi)]

Yeah probably. I’m just gonna mark @HealthyKarl 's solution as right (uninstalling Virtual Desktop Streamer) as it’s apparant ROBLOX won’t help further on this.