Roblox crashing when joining from website

Repro steps:

  1. Go on to
  2. Try to join a game

Expected behaviour:

You join the game.

Actual behaviour:

I get to the “Loading game” screen, but the shimmering animation that Roblox puts on game icons that haven’t loaded is extremely laggy, and the background image doesn’t load in.

Eventually, the game icon shrinks and the loading menu disappears. I am put in to the game, unironically with roughly 2 FPS. Eventually, I load into the game. It’s loading very slowly, still low FPS, and then about 5 seconds later Roblox crashes completely.

First experienced: 11th June, 2023
Last experienced: 20th June, 2023
Impact: High

Workaround: I’m not sure if the desktop app has been forced on everybody yet, but I willingly enrolled some time ago, and I can simply open Roblox on my desktop and join games from there, no crashing, no low FPS.

It does not seem to be game-specific.

System specifications:
CPU: Intel i7 11th generation 2.80 GHz
RAM: 7.7GB
GPU - Dedicated: NVIDIA GeForce MX330

Private log files and crash dump


Thanks for the report! We’ll follow up when we have an update for you.


No longer occurs.

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