Hello. I am experiencing a crash/freeze bug, and I have no idea what to do. I have tried everything. I completely uninstalled Roblox and all of the Roblox files. Roblox is the top priority task in Task Manager, and is running as administrator. Roblox still crashes. I have a crash/error log if you would like me to send it, and I also have footage of the crash. Thank you!
If you need any more information sent, please tell me and I would be glad to help. There was a DMP file too, but I was unable to upload it because it is over 10 MB. I tried putting it on Pastebin too, but it crashed. If you do need that file, I will try to upload it somewhere else.
Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!
@3lectric_Coke Hello, I noticed that your issue is due to a crash in Roblox and not your computer. It would be helpful to check for any compatibility errors by right-clicking on Roblox, then opening the file location and solving compatibility problems. Also, make sure that in your game settings, the graphics quality matches your computer’s capabilities so as not to strain it too much. Also, check that your graphics card drivers are functioning correctly. !
Thank you for the suggestion! I tried it, and the game still crashes. I have my graphics quality at the lowest, and do everything to try to make it run better. I’ve tried updating every driver on my computer, and nothing worked. I don’t think this is on my end because I am able to run games that take more memory and CPU %.
if you guys arent going to help me, at least say something! please, why would you ask for all of the information and then just disappear for nearly 4 months?
yeah, i looked through all of my files and still havent found anything even related to oculus, and ive never even installed it in the first place. it would be nice if the admins that asked for my logs 3-4 months ago just told me the reason.
The file you sent is a log file, we require a dump file in order to find the root cause of the issue!
Therefore, if the issue is still occurring, please send it to me when you have time and I will forward it to our engineers to take a look!
Also, make sure to notify me here when you send the dump file!
