How to Get Dump Files
NOTE:
-
These dump files may contain sensitive information, so it’s important they’re NOT posted publicly, send them to Logs / Crash Dumps / Other Bug Files.
How to find dumps automatically generated on crash
Crashes are when you get a crash dialog/popup or the program closes on its own. If you get a white screen / spinning beachball cursor, this is NOT a crash! See the freezes/hangs section below.
Windows
- Go to
%localappdata%/Roblox/logsand sort the folder by Last Modified. - Take the first .DMP file (if you don’t see one, it may be in
/archive).
Mac
- Open the terminal and run
open $TMPDIR - Sort the folder by Last Modified.
- Take the first .DMP file.
How to generate dump files for freezes/hangs
If your problem is with Studio, FIRST, make sure all plugins are disabled from File > Advanced > Manage Plugins to verify the cause is Studio. Include in your bug report that you tested with all plugins disabled.
Windows
- Open the Task Manager with
Ctrl+Shift+Escape. - Find RobloxStudio in either the Details (Windows 10) or Processes tab.
- Right click and select “Create dump file”.
- Take the .DMP file shown in the resulting popup dialog.
Mac
- Open the Activity Monitor from within Applications > Utilities.
- Select Roblox / Roblox Studio.
- Click the action menu in the toolbar (Gear Dropdown) > Sample Process.
- Take the .txt file saved in the proceeding dialog.
Generate 3 or more dump files like this, each a few minutes apart.
Once you have the dumps/samples from either of the above steps, they are too large to share on the forum. You will need to upload them to a file hosting service (e.g. Google Drive, Dropbox). Zipping and compressing these first will often make them a manageable size.
DM the dump files to the Logs / Crash Dumps / Other Bug Files group. Include a link to the DM in your thread. This link is only viewable by Roblox employees.