Hello everyone,
If you haven’t already, please file a new bug report that includes the log file and the crash dump. Please upload these files to the "private content for staff-only" section. Without these files, it’s difficult to diagnose the issue accurately. Even if the issues appear similar, the root causes could be very different. Please note that this request doesn’t apply to Veov_Ekdosi and Tsu. Thank you for your understanding.
I faced the same problem. The application does not work for me and I cannot join the game through the site (starts and crashes almost immediately), but if I do as Tsu says (roblox-player:1+launchmode:app+channel:production), then the application starts without problems and I can play from the app. My logs and dump files
I seem to have the same issue however after the ‘Starting Roblox…’ popup it either appears to run in the background and close after a few seconds or it displays the roblox crash message. Logs + Dump Files
Also, this issue seems to only occur with the Roblox Player, not the Windows 10 client or Roblox Studio.
If this is of any help, I’ve been sent this:
Hello, in my case the machine instantly crashes and resets.
I thought it was a problem with the hardware but other games run fine, but the moment i open the roblox player launcher my computer resets.
This is the first time it happens to me.
System specs:
NVIDIA GeForce GTX 1070 (8gb vram)
Intel Core i5-10400 processor
16 GB DDR4 memory
Hello Alex_Kornilov,
We have analyzed the crash dump you provided, and based on it, we have found that the reason for the crash was Hyperion detecting what we call “badware.” Badware is typically some form of cheat software, but it could also be malware on your machine or a badly written driver.
We recommend performing a clean boot and attempting to run Roblox again. Additionally, as a precaution, we recommend thoroughly cleaning your computer using various virus scanners and malware removers.
Hello CertifiedNoob,
We have analyzed the crash dump you provided, and based on our findings, we have determined that the reason for the crash was due to Hyperion detecting an attempt to run the Roblox client from a virtual machine. We recommend that you run the Roblox client directly on Windows.
Hello quetzaLheartshot,
Please provide us with the corresponding crash dump. This will help us investigate the issue more thoroughly and identify its root cause.
Thanks for the answer, but after a while, roblox worked for me (or is it an update or what, I don’t know, but I’m glad that it works)
Im also having a similar issue but instead it allows me to play the game for about 5 - 15 minutes before it freezes and closes itself, I dont have this issue with 32-bit Roblox though
This is a disappointing response. Will there ever be a solution for this or will we just have to do a clean boot every time Roblox/Hyperion can’t handle an outdated driver?
As it turns out, turning off Secure Boot in my BIOS, core isolation in Windows Defender and also disabling a few VM-related windows features, I was able to get Roblox working.
My guess is that because of these virtualization-based processes running, Byfron thought that I was running on a virtual machine and therefore refused to run.
Hello OppaStoppaStomppa,
I understand your frustration, but in this particular case, I referred to “badly written” drivers, not “outdated” drivers. Those are two different things. Our telemetry indicates an unusually high number of malware and rootkits on the machines from which we receive core dumps. Unfortunately, all the data we receive is anonymized, so we cannot contact infected users directly. This is also the reason why I ask for core dumps in bug reports. Furthermore, just to be clear, Hyperion is not a virus scanner and does not scan the system. Only if malicious software directly interacts with the Roblox client can Hyperion identify malicious software.
Hello Alex_Kornilov,
I’m glad everything works for you. However, we still recommend being on the lookout for malicious software. As I mentioned in my response to OppaStoppaStomppa, we can only detect malware if it interacts with the client directly. Therefore, there is still a good chance that malicious software is running on your machine.
I actually made this post because of that, from what I saw I think you accidentally made it a forum bug?
This happened to me on Friday after an update.
Rebooting my PC fixed the issue. Windows 11
I’m still not too sure what’s causing my launcher to not work, I just sent a message to the bugs group.
unfortunately it is not as simple as that, i have tried rebooting several times and it did not work.
Sometimes it happens to me too.
what do you specify as a “bad driver”? And how would someone go about finding it/fixing it?
