This is a disappointing response. Will there ever be a solution for this or will we just have to do a clean boot every time Roblox/Hyperion can’t handle an outdated driver?
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As it turns out, turning off Secure Boot in my BIOS, core isolation in Windows Defender and also disabling a few VM-related windows features, I was able to get Roblox working.
My guess is that because of these virtualization-based processes running, Byfron thought that I was running on a virtual machine and therefore refused to run.
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Hello OppaStoppaStomppa,
I understand your frustration, but in this particular case, I referred to “badly written” drivers, not “outdated” drivers. Those are two different things. Our telemetry indicates an unusually high number of malware and rootkits on the machines from which we receive core dumps. Unfortunately, all the data we receive is anonymized, so we cannot contact infected users directly. This is also the reason why I ask for core dumps in bug reports. Furthermore, just to be clear, Hyperion is not a virus scanner and does not scan the system. Only if malicious software directly interacts with the Roblox client can Hyperion identify malicious software.
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Hello Alex_Kornilov,
I’m glad everything works for you. However, we still recommend being on the lookout for malicious software. As I mentioned in my response to OppaStoppaStomppa, we can only detect malware if it interacts with the client directly. Therefore, there is still a good chance that malicious software is running on your machine.
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I actually made this post because of that, from what I saw I think you accidentally made it a forum bug?
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This happened to me on Friday after an update.
Rebooting my PC fixed the issue. Windows 11
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I’m still not too sure what’s causing my launcher to not work, I just sent a message to the bugs group.
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unfortunately it is not as simple as that, i have tried rebooting several times and it did not work.
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Sometimes it happens to me too.
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what do you specify as a “bad driver”? And how would someone go about finding it/fixing it?
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Hello Happygamer1983,
Bad drivers are the least likely scenario. In most cases, we have seen that machines are infected with malware. A good indicator is whether the Roblox client works after a clean reboot.
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ok, but still what do you specify as a “bad driver”, even if its the least likely scenario?
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Certain drivers are known to have bugs and are being used as a launchpad for exploits and other unwanted software. However, I am not at liberty, nor are we in possession of a comprehensive list of potentially harmful drivers, as there could be other factors involved.
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Hi,
All my drivers are up to date and I’ve scanned my computer for malware, yet I’m still getting crashes.
Is there anything else you can recommend?
Thanks!
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Hello Dev_Lights,
Please send me the corresponding crash dump to determine the nature of the crash.
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Oh, come on! First, you say it’s a virus. Now you say it’s because of a virtual machine. I use Roblox Player in a VMware for years and only now it’s crashing. Please, think a little more before making an excuse.
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You submitted two archives: one 11 hours ago and one 40 minutes ago. The first archive contained one crash dump, which we analyzed and provided feedback on. The second archive contained two crash dumps, both indicating that you attempted to run the client on a virtual machine.
Analysis of the first archive containing one crash dump:
Analysis of the second archive containing two crash dumps:
Also, please post in your original thread to avoid confusion.
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Hi,
i have sent you my log files.
i have tried finding viruses (unsuccessful), all my drivers are up to date
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Hello,
Is there another way to have my crash dump analyzed? i’m not a regular so i’m unable to create a new bug report.
Thanks.
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Hello Duality,
Please send the crash dump directly to me in a DM.
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