Since the last Update , the crash is more frequent than before
Dump Files
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Hello James,
As the community has undoubtedly noticed, we have been facing difficulties in releasing a new client over the past couple of weeks. Unfortunately, this delay has also affected the fix that is required for the issue you are currently facing. The version you are looking for is Version 580.
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Thanks for the update, I will let them know!
After further investigation, I can confirm the users in question are stuck on Version 578.
Is there any workaround to manually update or do we have to wait for a patch?
As of now, we are not aware of any workaround. Waiting for the release of Version 580 appears to be the only available option.
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I’ve been having this same issue since the start of May (Although I just now got access to replies and posting) and I was glad that it wasn’t only me, but why isn’t this issue being prioritized?
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Looks like Version 580 was released, but they’re still stuck on Version 578 even after trying to reinstall.
Is this something you guys are still looking into?
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Im now facing an issue where it says my Windows 10 is too outdated.
But im unable to update any further as it isn’t just a small security update, but trying to install 20 new features that prevent my pc from being usable.
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If any of you are getting the “sensapi.dll” error, try force closing iCUE and it’s respected services. I’ve had issues with the error for weeks on end following the implementation of the new anticheat.
Recently it got bad enough where I couldn’t play anything, so I decided to do some digging and successfully narrowed it down to iCUE. I can confirm Roblox has issues while it’s running. Sure enough after force closing iCUE, the error went away, and vice versa. For some reason it conflicts with the new AC.
If you don’t have iCUE or this doesn’t work, try force closing applications one by one. This includes background processes. Keep in mind you might also need to stop the services associated with those programs, as sometimes they run in the background even if the program is closed.
Hope this helps.
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Ok, That can’t be a Roblox issue. What company is your computer provided by?
It’s Roblox telling me it won’t open unless i install an update
Version 580 has NOT been released yet. Currently, version 578 is live
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Hello Sam,
If my memory serves me correctly, this is your Windows 7 machine, right? The Roblox client is informing you that it cannot execute because your system is not patched. It’s important to note that Roblox itself does not render the system unpatchable. If you’re in doubt, you can always uninstall Roblox and attempt to patch Windows.
Hello Bitdancer,
I’ve sent you a PM with a crash dump(4 days ago) - roblox crashes after 1 minute of playtime, could you check it out? The file is too large(over 2gb), so I couldn’t send via devforum’s file uploader. Thanks!
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Will Window Virtual Machines be forever blacklisted by the new client?
I’ve been having a similar issue ever since the 64 bit client went live. Roblox works for about five minutes before crashing.
Interestingly, this issue only happens on Windows 11. Running Roblox on the same machine with Windows 8.1 hasn’t given me a single crash yet.
Hello all,
We just released version 0.581. This version contains a couple of fixes that we have seen popping up in this thread, namely, a multithreading issue and a GDI resource leak. Please feel free to give feedback at any time.
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Hello Bitdancer,
Time of writing: 1:38 AM GMT+4
I’ve performed a clean boot and launched Roblox(right now I have this tab open in my browser, and Roblox) - I’m in the game for over than 10 minutes now(which is definitely a good sign). Nothing seems to be crashing, and there are no freeze frames. Before the 0.581 update - I’ve been getting freeze frames whenever I was playing a rhythm game - maybe due to mass input of keypresses. I will edit this post whenever my Roblox crashes - for now everything is going alright.
On my Roblox crash dump file i ran !analyze -v, since the file is corrupted(for me). Currently waiting for the debugger to finish analyzing the crash dump file;
Regarding the .dmp file, I get an Access violation - code c0000005 (first/second chance not available) because of its’ size(probably). I’ve created 4 .dmp files:
First crash dump - a rhythm game with many instances running at the same time. Result: file corrupted, sizeL >2gb
Second crash dump - plain baseplate with nothing running. Result: file corrupted, size: >2gb
Third crash dump - (clean boot) a rhythm game with many instances running at the same time. Result: file corrupted, sizeL >2gb
Fourth crash dump - (clean boot) plain baseplate with nothing running. Result: file corrupted, size: >1.5gb
Elapsed time of writing: 27 minutes, 2:04 AM GMT+4
Edit while sending:
- Roblox has crashed after 24 minutes and 13 seconds of uptime. I’ve sent you a PM with the crash dump file - surprisingly the size of it is low, >50k kB
- WinDbg gave me some information - link
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Can Confirm, Latest Update Failed To Show Any Improvements.
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Update: Everything works fine after deleting a specific file in C:\Windows\System32\; it being a .dll - Itcspea.Dll; roblox hasn’t crashed after an hour.
I am 100% sure that the reason of your Roblox crashing is specific - you can fix it manually, or PM any staff member in here, or PM Bitdancer - doesn’t really matter. In my case, I’ve dmed Bitdancer - I got a response from him the same day; although, PM’s to the bug-report group still remains unanswered after 4 days of waiting.
Reproduction steps for manual fix:
- Download WinDbg from Microsoft’s website (free download)
- Open WinDbg
- Open Roblox, and wait for it to crash
3.1. Open the crash dump file (don’t know where it is? check this thread for more info, specifically the 3rd strategy; might have to rejoin roblox so that it will generate a crash dump file) - Check
C:\Program Files (x86)\Roblox\Versions\(your version)\- yourClientSettings.jsonfile must only contain this content:{"DFIntWriteFullDmpPercent": 100}(if there’s noClientSettings.jsonfile - you can create it)
4.1 Your Roblox folder should look like this:
Content ofClientSettingsfolder must containClientSettings.jsonfile - the same one in the aforementioned directory - Manually search for processes that tamper with
RobloxPlayerBeta.exe(Don’t know how? Check this for more info!) - Delete the
.dllfile; if it’s not deleting, follow these reproduction steps:
1) Change the file extension of the new-found.dllfile tonothingexample:test.dllshould be justtest, no file extension whatsoever
2) Reboot your pc (crucial, you should actually do that)
3) Delete the renamed file - Launch Roblox again
If Roblox still crashes - don’t hesitate sending a PM to aforementioned contacts on the top of this reply; Have a great day!
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0.581 has triggered this issue again for me.
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