I’m terribly sorry, but there is really nothing we can do if your machine can’t be upgraded to a newer version.
There is nothing that your team can do about it? Like adding support for LTSB 2015 only and install a specific security patch like Windows 7 because I’m trying to avoid downgrading to windows 7 because it’s out of support.
Unfortunately, we can’t add support for LTSB 2015 as this would open a can of worms for us.
I also have this bug. Sometimes the game will load and crash after few seconds, the other time it will just straight crash when joining.
I can confirm this issue. One of my computers is getting the same error
2023-10-14T00:10:35.860Z
2023-10-14T00:10:35.015Z,0.015079,2278,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2023-10-14T00:10:35.015Z,0.015229,2278,6,Info [FLog::DesktopInstaller] The command line: "C:\Users\user\Downloads\RobloxPlayerInstaller.exe"
2023-10-14T00:10:35.015Z,0.015471,2278,6 [FLog::Output] Deleted channel from 'SOFTWARE\ROBLOX Corporation\Environments\RobloxPlayer\Channel' for baseUrl 'www.roblox.com'
2023-10-14T00:10:35.015Z,0.015553,2278,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2023-10-14T00:10:35.038Z,0.038405,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:10:35.411Z,0.411236,135c,6,Info [FLog::DesktopInstaller] Start the Installer thread
2023-10-14T00:10:35.435Z,0.435246,135c,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2023-10-14T00:10:35.435Z,0.435340,135c,6,Info [FLog::DesktopInstaller] Fetch flag info
2023-10-14T00:10:35.590Z,0.590914,135c,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2023-10-14T00:10:35.617Z,0.617561,135c,6,Info [FLog::DesktopInstaller] Fetch version info
2023-10-14T00:10:35.659Z,0.659718,135c,6,Info [FLog::DesktopInstaller] Current version: 0.598.0.5980624 and version GUID: version-57e2dd886e0e42a5
2023-10-14T00:10:35.794Z,0.794681,135c,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2023-10-14T00:10:35.835Z,0.835944,135c,6,Info [FLog::DesktopInstaller] Create installation folders
2023-10-14T00:10:35.882Z,0.882136,135c,6,Info [FLog::DesktopInstaller] Client registered C:\Users\user\AppData\Local\Roblox\Versions\RobloxStudioInstaller.exe to handle roblox-studio
2023-10-14T00:10:35.882Z,0.882225,135c,6,Info [FLog::DesktopInstaller] Download and install files
2023-10-14T00:11:35.885Z,60.885323,1880,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T00:11:35.903Z,60.903488,1c08,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip
2023-10-14T00:11:35.904Z,60.904110,135c,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\TNTitsUP\AppData\Local\Roblox\logs\RobloxPlayerInstaller_8FDBF.log
2023-10-14T00:11:35.904Z,60.904415,135c,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxPlayerInstaller.exe!0088FDFF: (caller: 0088F00B) Exception(1) tid(135c) 80004005 Erreur non spécifiée
2023-10-14T00:11:35.912Z,60.912556,135c,6,Critical [FLog::DesktopInstaller] Reporting Installer Failure
2023-10-14T00:11:35.922Z,60.922997,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.923Z,60.923183,135c,6,Critical [FLog::DesktopInstaller] Installer thread completed with Failure "failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\user\AppData\Local\Roblox\logs\RobloxPlayerInstaller_8FDBF.log"
2023-10-14T00:11:35.923Z,60.923950,2278,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds
Hello Yanny,
According to the log posted, there are some serious internet issues.
1 Like
My internet is totally fine 
then how I would be able to post this message? Either way, it seemed to fixed itself.
Otherwise, all good! Sorry
2023-10-14T00:10:35.038Z,0.038405,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.922Z,60.922997,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.885Z,60.885323,1880,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip, code: 5, message: HttpError: Timedout, body: PK
Didn’t say it is your internet
Thanks, I’m fine with closing WireShark when playing Roblox, I just wanted to know if the crashing was intentional or not
I was experiencing this issue, there seems to be some kind of a bug on windows that fails to clear AppData/Local/Temp properly therefore any suspicious task at all that uses that form of a Temp directory effectively bricks Roblox until it is cleared. I confirmed that it is not working as intended after restarting my PC about 5 times each time Roblox didn’t work. Upon clearing that directory, first try and I was in-game.
Hello, highly appreciate the transparency you’ve provided here in the past. However, I’m curious what’s the reasoning for blocking Wireshark here? I’m not sure I understand how viewing the raw data of your network activity is inherently insecure, or related to cheating. Roblox’s traffic should already be encrypted, no?
It’s also worth noting, that many capabilities that Wireshark would really provide for Roblox, such as network inspection, are already provided natively, through debug FFlags, so I’m really not sure I’m tracking this whole cheating reason.
While I’m here, I may as well also ask, can we expect to get more consistent and user-friendly error messages? Right now, it usually will just crash with the standard message. Sometimes, there are a few messages, which while more detailed, would be better if they had more details (such as, what Windows version is considered supported), as well as a tray notification for Procmon.
In many cases, a user using some unsigned Windows Aero mod DLL or whatever else probably isn’t automatically trying to cheat. But, just making the player instantly crash is not a great UX to show for a fairly possible false flag IMHO. This just confuses the user into thinking Roblox or the computer is broken. If you crash for this reason right after opening the client, why can’t it actually say something like, “X is prohibited on Roblox. Please close and/or uninstall this application, then restart Roblox.”? The same goes for drivers, test mode, or whatever else that is common.
I have somewhat commonly, especially at the initial full release, seen users confused by the crashing behavior, seeing this be the same way bothers me a bit.
1 Like
hey Bitdancer can you check the message I sent you? I sent everything from logs folder there.
https://devforum.roblox.com/t/re-roblox-games-load-for-about-3-seconds-then-instantly-crash/2646961
ive been reading through this over the past few days and im now realizing this is probably where i should be posting
both the web client and uwp crash with no errors on launch. previously, this was just the web client but itt has since spread to the uwp (which reinforces my suspicion this is a hyperion issue as hyperion has only just been added to the uwp)
a .dmp file made by procdump has been sent in a private message
This is odd, have you verified that there are no active Roblox instances? Or rebooting and trying again?
Try quitting out as many non-critical applications as possible and trying again, as programs like Core Temps could cause issues with Hyperion or any anti-cheat/anti-tamper solutions.
ive tried clean boots with non critical processes (ie afterburner and discord, etc), checking for background processes, countless reinstalls, nothing has worked
@Bitdancer i have good news
i finally figured out why roblox was crashing and it was some virus.
yesterday i did some virus scan that take sooo long but after they found 12 viruses (and also a false positive) and i knew about a virus that caused the “incompatible software prevented ROBLOX from running” crash mensage but i dont know if it was this virus but the name was icys.icn.exe and appeared in C: > windows > resources > themes with the icon of the last program with admin perms. the admin perms was automatic when i went to the file location of the program shortcut it also happened with roblox, i dont know why but i guess it was because of my windows acc have admin perms and it wasnt worker thread timeout as you said with my crash dump.
Hello NicolasVD3,
Congratulations on finding the root cause. This is excellent news and once again, a stark reminder that even if the symptoms look similar, it doesn’t mean the root cause is the same. Thank you for your feedback, and once again, I’m relieved that the issue has been solved.
As for your worker timeout, we see only the reason why Hyperion terminates a process. In your case, it was a worker timeout. However, we have almost no way of knowing what caused the timeout.