Roblox games load for about 3 seconds then instantly crash

Bug Reports Engine Bugs
#699

@Bitdancer i have good news

i finally figured out why roblox was crashing and it was some virus.

yesterday i did some virus scan that take sooo long but after they found 12 viruses (and also a false positive) and i knew about a virus that caused the “incompatible software prevented ROBLOX from running” crash mensage but i dont know if it was this virus but the name was icys.icn.exe and appeared in C: > windows > resources > themes with the icon of the last program with admin perms. the admin perms was automatic when i went to the file location of the program shortcut it also happened with roblox, i dont know why but i guess it was because of my windows acc have admin perms and it wasnt worker thread timeout as you said with my crash dump.

#700

Hello NicolasVD3,

Congratulations on finding the root cause. This is excellent news and once again, a stark reminder that even if the symptoms look similar, it doesn’t mean the root cause is the same. Thank you for your feedback, and once again, I’m relieved that the issue has been solved.

As for your worker timeout, we see only the reason why Hyperion terminates a process. In your case, it was a worker timeout. However, we have almost no way of knowing what caused the timeout.

#701

Yea yea, we can’t even customize Windows by modifying certain stuff like SHELL32 because it has beef with that as well. You have GOT to be kidding me.
изображение

#702

To be fair, Hyperion doesn’t know what modifications you’ve made to shell32.dll or any other system files on your computer.

That being said, yes, in your specific case it is inconvenient to be unable to play Roblox due to these modifications. Modifying system files like shell32 and uxtheme (the DLL responsible for the Aero theme on Windows, if it didn’t exist I’m pretty sure we’d all have the Windows Classic theme) is a whole 'nother can of worms, and can be dangerous in its own right.

IMHO, Hyperion is just taking precautions against potential threats by not allowing Roblox to run.

#703

Do you know what you are talking about? It’s not like I deleted shell32, just changed something about it that isn’t even injecting code… Why does Roblox and Byfron think we are just gonna “iNjEcT cOdE” by modifying a fricking DLL file, I am are trying to customize Windows. Do you undestand?

The actual thing that’s modified inside Shell32 is certain stuff related to Control Panel

#704

Dog who at Byfron thought of making their anti cheat this intrusive??

#705

Hello Comeonnoob2,

We value everybody’s feedback and try to accommodate as much as possible. However, as a platform provider, we must consider what is most important to the community as a whole. As communicated several times, we have chosen to secure the platform and provide a safe and fair environment, even if it causes minor inconveniences for a small group of people.

As a side note, you keep using the word intrusive. I do not think it means what you think it means. It is other processes that attempt to access the process space of the client, not vice versa. Consequently, it is our client that is violated, not the other way around.

7 Likes
#706

I don’t understand why you’re being defensive here.

I understand your frustration. I’d probably feel the same way if I were in your shoes.

Like I said, Hyperion doesn’t know what modifications you’ve made to your system files. Regardless of your modifications, I believe the software is simply doing its job by not allowing Roblox to run on a system with certain system files that have been modified from their original code in some way.

I don’t think it’s a matter of being intrusive. I think this is more a matter of Byfron taking an approach that some users may find annoying. They don’t know what Roblox’s users are doing with their systems. For all they know, someone could modify a file like shell32.dll or even the Windows NT kernel files if they know what they’re doing, and add malicious code to it.

At the end of the day, I’d honestly think it’s more worth it to just… not modify shell32 for any reason and be able to play Roblox, rather than be able to customise Windows and not play Roblox.

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Admittedly, I’m running Linux on my laptop. It’s already a low-end device, so it had trouble with Windows, even more so with Roblox due to how memory intensive some games can get. While I can’t run Roblox under Ubuntu, I find that the tradeoff of having a better performing system outweighs the inconvenience of being unable to play Roblox, simply because I also have other devices I can play on.

#707

OK, fine, gotta revert these changes at some point

#708

I highly doubt that Roblox is going to be reverting to not having Hyperion. It does help with preventing exploits, even at the inconvenience of people who are simply modifying their system files. Unless you’re talking about the shell32 modifications.

1 Like
#709

Similar issue going on here, but only this time the Roblox Client immediately crashes and cannot run even outside of experiences. It works with the Roblox Microsoft Store app. Exit code 9053.

  • Microsoft Windows 11 Home @ 10.0.22635 Build 22635
  • MSI GF63 Thin 11UC x64-based PC
  • 11th Gen Intel(R) Core™ i5-11400H @ 2.70GHz, 2688 Mhz w/ RTX 3050 Laptop GPU
  • MSI Afterburner & Dragon Center were not running.
2023-10-26T01:29:31.563Z,0.563301,19d0,6 [FLog::Output] RobloxChannel has been set to production
2023-10-26T01:29:31.564Z,0.564301,19d0,6,Info [FLog::UpdateController] UpdateController: versionQueryUrl: https://clientsettingscdn.roblox.com/v2/client-version/WindowsPlayer
2023-10-26T01:29:31.565Z,0.565301,19d0,6,Info [FLog::UpdateController] WindowsUpdateController: updaterFullPath: C:\Program Files (x86)\Roblox\Versions\version-faaebc838e2e45f6\RobloxPlayerInstaller.exe
2023-10-26T01:29:31.566Z,0.566301,63c4,6,Info [FLog::UpdateController] Update thread: started with protStr
2023-10-26T01:29:31.566Z,0.566301,63c4,6,Info [FLog::UpdateController] Checking if updater exists at C:\Program Files (x86)\Roblox\Versions\version-faaebc838e2e45f6\RobloxPlayerInstaller.exe. Returning true
2023-10-26T01:29:31.861Z,0.861721,63c4,6,Debug [FLog::UpdateController] version response: {"version":"0.600.1.6000716","clientVersionUpload":"version-faaebc838e2e45f6","bootstrapperVersion":"1, 6, 1, 6000716"}
2023-10-26T01:29:31.861Z,0.861721,63c4,6,Info [FLog::UpdateController] Update thread: isUpdateRequired FALSE
2023-10-26T01:29:31.881Z,0.881855,19d0,6 [FLog::Output] Settings Date header was Thu, 26 Oct 2023 01:30:06 GMT
2023-10-26T01:29:31.881Z,0.881855,19d0,6 [FLog::Output] Settings Date timestamp is 1698283806
2023-10-26T01:29:31.909Z,0.909036,19d0,6 [FLog::ClientRunInfo] The base url is http://www.roblox.com/
2023-10-26T01:29:31.909Z,0.909036,19d0,6 [FLog::ClientRunInfo] The channel is production
2023-10-26T01:29:31.929Z,0.929918,19d0,6 [FLog::Output] 339 registered enums
2023-10-26T01:29:31.961Z,0.961767,19d0,6 [FLog::Output] *******
** Validated reflection database in 32.844834 ms, found 4629 entries with the following skipped: 3 enums, 11 properties, 7 functions, 2 events, 4 classes.
*******

2023-10-26T01:29:31.964Z,0.964753,19d0,6 [FLog::Output] setAssetFolder content
2023-10-26T01:29:31.965Z,0.965748,19d0,6 [FLog::Output] setExtraAssetFolder C:/Program Files (x86)\Roblox\Versions\version-faaebc838e2e45f6\ExtraContent
2023-10-26T01:29:31.967Z,0.967739,19d0,6 [FLog::Output] DUAR is on.
2023-10-26T01:29:32.323Z,1.323528,19d0,6 [FLog::WindowsLuaApp] (Win-AuthToken) loadAuthTokenFromDisk:
2023-10-26T01:29:32.337Z,1.337536,19d0,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Native => Engine set RBXEventTrackerV2 as CreateDate=10/18/2023 19:21:36&rbxid=1621910472&browserid=193226286538
2023-10-26T01:29:32.337Z,1.337536,19d0,6 [FLog::LogWin32BTId] LogWin32BTId, App, local launch, localBtid is 193226286538
2023-10-26T01:29:32.377Z,1.377560,19d0,6 [FLog::WindowsLuaApp] StartupController finished starting: stage = 2, BTID = 193226286538, upgradeStatus = 3.
2023-10-26T01:29:32.377Z,1.377560,19d0,6 [FLog::LogWin32BTId] LogWin32BTId, App, after initialize the websiteBTId is -1, and localBtid is 193226286538
2023-10-26T01:29:32.377Z,1.377560,19d0,6 [FLog::WindowsLuaApp] (Win-AuthToken) saveAuthTokenToDisk:size:1280.
2023-10-26T01:29:32.377Z,1.377560,19d0,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Engine => Native set RBXEventTrackerV2 as CreateDate=10/18/2023 19:21:36&rbxid=1621910472&browserid=193226286538
2023-10-26T01:29:33.300Z,2.300498,19d0,6 [FLog::Warning] UserAgentString Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; NMTE; rv:11.0) like GeckoRoblox/WinInetRobloxApp/0.600.1.6000716 (GlobalDist; RobloxDirectDownload) is set
2023-10-26T01:29:33.301Z,2.301498,19d0,6 [FLog::Output] CrashReporter Start
2023-10-26T01:29:33.301Z,2.301498,19d0,6 [FLog::Output] The crash upload percentage is 10
2023-10-26T01:29:33.301Z,2.301498,6b40,6 [FLog::Output] WatcherThread Started
2023-10-26T01:29:33.304Z,2.304498,19d0,6 [FLog::WindowsLuaApp] (Win-AuthToken) loadAuthTokenFromDisk:
2023-10-26T01:29:33.304Z,2.304498,19d0,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Native => Engine set RBXEventTrackerV2 as CreateDate=10/18/2023 19:21:36&rbxid=1621910472&browserid=193226286538
2023-10-26T01:29:33.418Z,2.418415,19d0,6 [FLog::WindowsLuaApp] Set WebView linking marshaller
2023-10-26T01:29:33.420Z,2.420352,19d0,6 [FLog::SingleSurfaceApp] initializeWithAppStarter
2023-10-26T01:29:33.420Z,2.420352,19d0,6 [FLog::SingleSurfaceApp] initializeSingleton
2023-10-26T01:29:33.421Z,2.421355,19d0,6 [FLog::SingleSurfaceApp] setStage: (stage:Native)
2023-10-26T01:29:33.421Z,2.421355,19d0,6 [FLog::SingleSurfaceApp] instantiate controllers
2023-10-26T01:29:33.422Z,2.422359,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::SurfaceController, count: 1
2023-10-26T01:29:33.422Z,2.422359,19d0,6 [FLog::WindowsLuaApp] Launching univeral app in-app
2023-10-26T01:29:33.422Z,2.422359,19d0,6 [FLog::SingleSurfaceApp] initializeLuaAppWithLoggedInUser: (stage:Native).
2023-10-26T01:29:33.422Z,2.422359,19d0,6 [FLog::SingleSurfaceApp] applyLocale
2023-10-26T01:29:33.422Z,2.422359,19d0,6,Info [FLog::TTIExperimentUtils] Running TTIDelayExperiment. Bucket: -1, Delay: 0ms
2023-10-26T01:29:33.426Z,2.426375,19d0,100 [FLog::DataModelPatchConfigurer] OTAPollingEnabled set to: false
2023-10-26T01:29:33.426Z,2.426375,19d0,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Load configs for user key: app:4375878884943620569
2023-10-26T01:29:33.431Z,2.431395,19d0,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Retrieving patch
2023-10-26T01:29:33.431Z,2.431395,19d0,100 [FLog::DataModelPatchConfigurer] getCachedPatch DataModelPatchConfig : type=1, assetId=5345954812, assetVersion=7636, maxAppVersion=600, localAssetURI=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2023-10-26T01:29:33.431Z,2.431395,19d0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : numAttempts=10
2023-10-26T01:29:33.431Z,2.431395,19d0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : contentId=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2023-10-26T01:29:33.431Z,2.431395,19d0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : get patch from content provider for Model
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Hello to the person reading this! I know you are smiling :)
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Hola, soy yeetcode medium!
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Hello from Star!
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Hello..? it's me
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Hi y'all >:D
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] live long and prosper
2023-10-26T01:29:33.657Z,2.657187,19d0,6 [FLog::Output] Did you know that Australia went to war with the Emus and lost?
2023-10-26T01:29:33.658Z,2.658193,19d0,6 [FLog::Output] Meowdy, purrtners
2023-10-26T01:29:33.751Z,2.751483,19d0,6 [FLog::Audio] OutputDevice 0: Headphones (E7) 44100/8
2023-10-26T01:29:33.791Z,2.791344,19d0,6 [FLog::Audio] InputDevice 0: Microphone Array (Intel® Smart Sound Technology for Digital Microphones)({{203acc48-0e80-4c80-89cb835462a0a90e}}) 48000/2/4
2023-10-26T01:29:33.791Z,2.791344,19d0,6 [FLog::Audio] InputDevice 1: Headset (E7)({{721bceb4-149e-4887-b18873ed105bbe67}}) 16000/1/4
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SingleSurfaceApp] setStage: (stage:InitializedLuaApp)
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SingleSurfaceApp] startLuaApp: (stage:InitializedLuaApp).
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SingleSurfaceApp] returnToLuaApp: (stage:InitializedLuaApp).
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SingleSurfaceApp] returnToLuaApp: ... disable videoRecorder.
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SingleSurfaceApp] returnToLuaAppInternal: ... App has been initialized, returning from game.
2023-10-26T01:29:33.847Z,2.847255,19d0,6 [FLog::SurfaceController] [_:1]::replaceDataModel: (stage:0, window = 0x1f0b30) [tid:0x1e82c3167e0]
2023-10-26T01:29:33.864Z,2.864209,6998,6 [FLog::Output] Info: DataModel Loading rbxasset://places/Mobile.rbxl
2023-10-26T01:29:34.629Z,3.629192,246c,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA config
2023-10-26T01:29:34.629Z,3.629192,246c,6 [FLog::WindowsLuaApp] Application did receive notification, type(APP_READY, 10), data(Startup)
2023-10-26T01:29:34.708Z,3.708861,6ed8,6 [FLog::WindowsLuaApp] Application did receive notification, type(APP_READY, 10), data(Home)
2023-10-26T01:29:34.713Z,3.713841,5fac,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA succeeded: {"SchemaVersion":"1","CanaryUserIds":[],"CanaryPercentage":0}
2023-10-26T01:29:34.713Z,3.713841,5fac,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA config not deployed
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [FLog::Graphics] D3D11 Adapter: NVIDIA GeForce RTX 3050 Laptop GPU
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [FLog::Graphics] D3D11 Adapter: Vendor 10de Device 25a2 VRAM 3980 RAM 8042
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: ThreadSafe 0 Framebuffer 1 FpFramebuffer 1 Shaders 1 Compute 1 Instancing 1 PerInstanceStream 1 ConstBuffers 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Framebuffer: MRT 8 MSAA 8 Stencil 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Framebuffer: Depth16 1 Depth24 1 DepthFloat 1 DepthClamp 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Border Color 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Texture: RGB10A2 1 RG11B10F 1 R16I 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Texture: DXT 1 PVR 0 ETC1 0 ETC2 0 Half 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Texture: 3D 1 Array 1 Depth 1 MSAA 1 MSAAFP16 0
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Texture: NPOT 1 PartialMips 1 CubeMipGen 1 CubeFramebuffer 1
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: Texture: Size 16384 Units 32 VertexUnits 16
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: ConstantBufferSize 65536
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: isAppleGPU 0
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: 32bIdx 1 Memoryless 0
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: ColorBGR 0 RTFlip 0 MinusOneToOneDepth 0
2023-10-26T01:29:35.067Z,4.067354,19d0,6 [FLog::Graphics] Video memory size: 2147483648
2023-10-26T01:29:35.112Z,4.112206,19d0,6 [FLog::Graphics] Loaded 877 shaders from pack d3d11 variant default (4450204 bytes)
2023-10-26T01:29:35.112Z,4.112206,19d0,6 [FLog::Graphics] Compiled 612 shaders in 45 ms
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController::disableVR
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::initialize view(000001E8447233A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::start dataModel(000001E83E2177A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:1]::RenderJob
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::run dataModel(000001E83E2177A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] setStage: (stage:LuaApp)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] userDidLogin
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] applyLocale
2023-10-26T01:29:35.447Z,4.447599,296c,6 [FLog::SurfaceController] SurfaceController::RenderJob::stepDataModelJob: No DM yet. Continue...
2023-10-26T01:29:35.454Z,4.454616,19d0,6 [FLog::SurfaceController] SurfaceController::RenderJob::scheduleRender: No data model. Bind workspace now...
2023-10-26T01:29:35.483Z,4.483685,19d0,6 [FLog::Graphics] LayeredClothingMode updated: LC=1 HSR=1
2023-10-26T01:29:35.483Z,4.483685,19d0,6 [FLog::Graphics] Future is bright shadows
2023-10-26T01:29:35.495Z,4.495714,19d0,6 [FLog::Graphics] SmoothCluster::initSolidTextures()
2023-10-26T01:29:35.496Z,4.496717,19d0,6 [FLog::Graphics] Terrain TextureArray 512x512, arraySize: 36, mip: 10
2023-10-26T01:29:35.511Z,4.511753,19d0,6 [FLog::Graphics] SceneManager: resizing main targets to 1920x1009

Been unable to play Roblox normally via the Client, so if anyone has an idea to what could be causing it then please let me know!

Crash dumps are unavailable. ProcDump and regularly generated crash dumps are not being generated.
image

#710

Here’s what happens:

Drivers are fully updated. Next Windows update is just an insider build update that happens on a regular basis. Updating does not do anything.

1 Like
#711

Currently experiencing an issue which may or may not be related, the roblox player fails to even launch for me or appear in task manager. This just started happening as soon as my Roblox updated to v600.

2 Likes
#712

Roblox refuses to launch from browser. I’ve verified version, firewall, and everything between. Only able to run Roblox on the Windows Store version for Windows 10. Please let me know if there is a known issue thank you.

#713

Roblox doesn’t launch. I did many things, including cleaning out system files, restarting my pc, and deleting/reinstalling roblox, but it just refuses to open, not even from the start menu.

#714

Try the steps shown here. It may help you to figure out what’s causing the crashes.

In addition, try checking the Windows Event Log. You can usually press Windows+R and then type eventvwr to open it. Look for Application Crash events and see if any of them mention RobloxPlayerBeta.exe

cc: @Haikei @OutlookG @SendByte

#715

Already did thst. ProcDump returns nothing. Generated crash dumps return nothing .

#716

Ah. You also mentioned you’re running on an Insider build of Windows. I believe @Bitdancer mentioned in another post that Insider builds aren’t supported by Hyperion, considering they aren’t used by the average person and Hyperion might just be killing the process because of that.

1 Like
#717

I’ll see if reverting the OS works. Fortunately I won’t lose data since I only used the non-experimental channels.

#718

Thank you for pointing it out, Silver. We indeed had issues with insider builds. A fix is in the pipeline.

3 Likes