This problem persists. I can play Roblox for 30-50 minutes, and then the game crashes without displaying any error message. This has been happening for weeks despite having 32 gigs of RAM and modern hardware.
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Same here, except Roblox crashes immediately upon startup even though it’s been working completely fine yesterday
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Vouch. Roblox has been abruptly closing sometimes with no warning whatsoever, can’t seem to find anything related in the logs.
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Hello Billy,
The popup literally tells you what to do. Alternatively, feel free to send the crash dump directly to me.
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Hello all,
If you experience a crash and you couldn’t resolve it using our regular customer support, or if you are unable to create a ticket, feel free to DM me a crash dump directly. Having said that, the majority of the crash dumps I receive nowadays are not Hyperion related, and I have to triage these crashes to other teams. This also means that fixes are part of the regular release cycle rather than some quick fix like uninstall xxx.
There is, however, one issue I see quite a lot these days. It seems that installed Oculus software is interfering with our Client. If you have any Oculus software installed, please try uninstalling it first and check if the client crashes stop occurring.
Thank you
14 Likes
This seemed to work, thanks! No idea why Oculus caused this.
I found out why this is happening and you wont probably believe me. The reason to why this is happening is because of Windows 10 system32 files… If you are on Windows 11, then ROBLOX works without any problems (except if you have software that byfron detects) if you are on windows 10 then somehow it wont start… If you are lucky it works but for many people it doesn’t work on windows 10 just on windows 11 (if you are lucky then it works on Windows 10 but for many people it just works on other operating systems)
3 Likes
I’m having crashing problems as well, I’ve tried countless possible solutions and checked everything I can think of. And the thing is, both my browser version and Microsoft Store version are broken so it’s probably different reasons for each of them. Browser version broke around the end of May, possibly early June, and the Microsoft store version broke around the end of October. Neither of them have worked since they broke, and crash rates vary from instantly to a few seconds after. It has me and my dad stumped, and my dad is usually really good at fixing stuff. My dad tried putting in a ticket, but it only got him frustrated, and we didnt get anything out of it either.
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I looked into hyperion a bit more, and my problem is almost definitely hyperion, if the crashes arent from hyperion, they’re coincidentally close to hyperion release dates. Uninstalling rhythm doctor, which uses something to move its own window around during one of the levels, allowed me to get into a game and almost load in, compared to how it would load the joining screen and then crash instantly.
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if you get a solution lmk, i put in 2 tickets so far and got no response, i deleted a bunch of stuff and ran roblox alone with no other apps in the background, still nothing
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That happens to me sometimes, to fix it I usually find it in the task manager and right click it then select end task then open roblox again
Seems different for me: I cannot play Roblox in screen mode (completely crashes), but I can play a game in VR mode smoothly for a good 30 minutes or so (don’t know how long it was but it lasted) before it crashes unexpectedly. Just thought that would be helpful to know, and if anyone else has this issue and also plays Roblox VR on PC, might wanna see if you can reproduce this aswell.
3 Likes
Hello.
I’ve been having this issue where Roblox just crashes after joining an experience and displays ‘An unexpected error occurred and Roblox needs to quit. We're sorry! since June 2023 and i have been following This fourm ever since. I had contacted support through offical means but they were no help.
I’ve tried methods listed in the forums but to no avail. I’ve been also looking at similar forums and yet nothing that can fix this issue.
I was wondering if you can look at this problem for me, I’ve attached the dump file in this PM here
I would appreciate any help you can give.
1 Like
I’d recommend sending the dump file to bitdancer as he’s quite a helpful person with this.
hes out of office at the moment, i think.
Hello all,
Roblox was closed over the holidays, and after that, I got a nasty cold. I’m back in the office now and working through my backlog once again. As usual, this might take a few days, as the backlog is rather long, so please bear with me.
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And I am still experiencing horrible framerate issues
plus my friend got banned for CHILD ENDANGERMENT FOR A UI sound
Been experiencing this quite often and it’s making ANY games unplayable.
3 Likes
My friend is experiencing a similar issue I sent you his log file, this is his description of it “I crash after 3-5 minutes while being in game sometimes getting the sorry roblox has to quit message or ill just freeze and the screen will go white with the close the program option”.
I have the same issue and I noticed that vrserver.exe pops up in task manager whenever I start Roblox. So I uninstalled SteamVR and it suddenly worked! Something with Hyperion and SteamVR must be the issue here.