I’m having similar issues to the players above, says starting roblox and crashes on launch was fixed when Bitdancer said that they did a rollback but after the rollback they released a update that brought back the problem
2 Likes
bitdancer, my case is even weirder.
i opened roblox and it told me roblox has crashed and it has generated a memory dump (from hyperion i suppose) (i have saved the dump file into here so you can download it)
the dump file has nothing but chinese text that translate to absolutely gibberish:
then after that, everytime i open roblox, it’s either not gonna do nothing or give me this instead:
i tried reinstalling, deleting the files, rebooting, updating drivers… nothing works…
here’s a bit of content that’s related to crashing and errors from a lot of the log files
2023-05-12T07:03:57.130Z,2.130220,0fe0,6 [FLog::Output] Uploading 1 crashes to Backtrace
2023-05-12T07:03:57.131Z,2.131230,0fe0,6 [FLog::Output] Uploading C:\Users\ADMIN\AppData\Local\Roblox\logs\log_33D20 0, 575, 2, 5750427.Client.dmp to https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&RolloutFlagsSet=&RolloutFlagsCleared=&TelemetryEnableRolloutAnnotations=true&CrashTimeMillis=1683875009618&SessionDuration=3%2E261010&ServerRobloxGitHash=&RobloxGitHash=2113df289d103c2a97cc748a7a1d9104d6670ba9&RobloxChannel=production&RbxCrashReason=&RbxCrashMessage=&PlaceId=0&PlayerId=0&DatacenterId=0&ServerIp=&IsUniversalApp=true&UserAgent=Roblox%2FWinInetRobloxApp%2F0%2E575%2E2%2E5750427%20%28GlobalDist%3B%20RobloxDirectDownload%29&HadMemAllocException=false&MemAllocExceptionSize=0&AppVersion=0%2E575%2E2%2E5750427&PlayTime=4&UsedMemory=362319872&BaseUrl=www%2Eroblox%2Ecom&AllThreadsIdNames=0%3AMain%2C%2017720%3AHttpClient%2C%2017732%3AHttpClientHandler%2C%2017736%3ADeferredEphemeral%20TimerThread%2C%2017744%3ATS%3A%3AWorker%2C%2017
2023-05-12T07:04:11.094Z,16.094284,0fe0,6 [FLog::Output] Crash id: da651300-b0df-110a-0000-000000000000
2023-05-12T07:04:11.094Z,16.094284,0fe0,6 [FLog::Output] Uploading C:\Users\ADMIN\AppData\Local\Roblox\logs\0.575.2.5750427_20230512T070326Z_Player_33D20_last.log to https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&object=da651300%2Db0df%2D110a%2D0000%2D000000000000&attachment_name=0%2E575%2E2%2E5750427%5F20230512T070326Z%5FPlayer%5F33D20%5Flast%2Elog
2023-05-12T07:04:11.498Z,16.498051,3ff0,12 [DFLog::HttpTraceError] HttpResponse(#5 000001920AD60310) time:403.5ms (net:403.5ms callback:0.0ms timeInRetryQueue:0.0ms)status:500 Internal Server Error bodySize:52 url:{ "https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&object=da651300%2Db0df%2D110a%2D0000%2D000000000000&attachment_name=0%2E575%2E2%2E5750427%5F20230512T070326Z%5FPlayer%5F33D20%5Flast%2Elog" } ip:54.215.132.5 external:1 numberOfTimesRetried:0
2023-05-12T07:04:11.498Z,16.498051,0fe0,6 [FLog::Error] Exception when uploading log files(s): HTTP 500 (Internal Server Error)
2023-05-12T07:04:11.561Z,16.561453,0fe0,6 [FLog::LogWin32BTId] LogWin32BTId, App, internal browser session end
2023-05-12T07:04:11.980Z,16.980680,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#8 000001920AD63010) time:99.7ms (net:99.6ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:04:12.180Z,17.180115,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#10 000001920AD63010) time:99.3ms (net:98.2ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ephemeralcounters.api.roblox.com/v1.1/Counters/BatchIncrement?apiKey=76E5A40C%2D3AE1%2D4028%2D9F10%2D7C62520BD94F" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:04:12.180Z,17.180115,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#9 000001920AD60910) time:100.2ms (net:99.3ms callback:99.3ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:23:40.326Z,31.326298,3388,12 [DFLog::HttpTraceError] HttpResponse(#23 000002348E5B9FD0) time:23.0ms (net:22.9ms callback:1.0ms timeInRetryQueue:0.0ms) error:3 message:HttpError: ConnectFail url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:23:40.326Z,31.326298,3388,12 [DFLog::HttpTraceError] HttpResponse(#24 000002348E5BC3D0) time:22.9ms (net:0.3ms callback:0.0ms timeInRetryQueue:0.0ms) error:3 message:HttpError: ConnectFail url:{ "https://ecsv2.roblox.com/timespent/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:23:41.943Z,32.943638,26ec,6 [FLog::Error] [websocket] ws: 0 error: Failed ws recv
2023-05-12T07:23:41.943Z,32.943638,26ec,6 [FLog::Error] [websocket] ws: 0 error: Failed ws recv
2023-05-12T07:24:03.524Z,3.524536,05d8,12 [DFLog::HttpTraceError] HttpResponse(#7 00000175D488D0B0) time:611.6ms (net:611.6ms callback:0.0ms timeInRetryQueue:0.0ms)status:403 Forbidden bodySize:113 url:{ "https://auth.roblox.com/v1/authentication-ticket/redeem" } ip:64:ff9b::8074:3203 external:0 numberOfTimesRetried:0
2023-05-12T07:24:03.525Z,3.525536,4074,6 [FLog::Warning] WebLogin http error: {"errors":[{"code":4,"message":"Authentication ticket was invalid.","userFacingMessage":"Something went wrong"}]}, statusCode: 403
2023-05-12T06:58:01.751Z,1.751942,47a8,12 [DFLog::HttpTraceError] HttpResponse(#3 0000019BAEEADEE0) time:99.3ms (net:99.3ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T06:58:01.952Z,1.952385,47a8,12 [DFLog::HttpTraceError] HttpResponse(#5 0000019BAEEAB7E0) time:100.8ms (net:99.8ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ephemeralcounters.api.roblox.com/v1.1/Counters/BatchIncrement?apiKey=76E5A40C%2D3AE1%2D4028%2D9F10%2D7C62520BD94F" } ip: external:0 numberOfTimesRetried:0
2023-05-12T06:58:01.952Z,1.952385,47a8,12 [DFLog::HttpTraceError] HttpResponse(#4 0000019BAEEAB4E0) time:99.7ms (net:98.3ms callback:100.9ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0
please fix this, it’s getting really annoying…
6 Likes
I had to get DM support but the issue is resolved for the time being for me.
I apparently had some kernel issue? Which meant I had to reset my whole pc in order to get Roblox to run. Not the best solution but a solution is a solution regardless I guess.
5 Likes
Been having this issue for 2 days now.
I’ve tried doing the safe boot and everything but Roblox still crashes. Most i’ve gotten is barely getting passed the loading screen just to crash immediately. I’ve disabled tons of services to the point of almost breaking my OS.
I’m not sure what more I can do. I’ve done my best to read the crash files and there seems to be real no consistency with it. I’m posting here as last ditch effort to maybe get some help.
I’ve attached my log files to this post:
0.575.631.5750436_20230514T020054Z_Player_5687B_last.log (25.4 KB)
log_5687B.ini (1.8 KB)
8 Likes
hey i tried using
roblox-player:1+launchmode:app+channel:zwinplayer64
and it works correctly and i can join any game from the desktop app it launches
but if i join a game from the website or use the desktop app again roblox updates for some random reason and after it updates it starts crashing again till i use it
@Bitdancer you should probably look into this or report any activity based on that
im not sure if it has to do anything with this but it kinda does i guess
Edit: i think the reason is that roblox automaticly updates to production channel and for some reason that channel for some people doesn’t work at all and crashes
roblox should organise the fact that it should be in the channel that works or make channels not crash
EDIT : roblox has closed down this version of the app and no longer works
8 Likes
Having the exact same problems as everyone else right now, not sure what could’ve happened…
EDIT:
From the looks of it, my error is the same as the one listed by @axtrct from earlier.
Literal gibberish in the dump file, reinstalling did nothing, etc.
Also updated my post since the 2PM outage was seemingly unrelated.
Roblox Studio still works on the other hand, so the problem isn’t there thankfully.
4 Likes
Probably misencoded text (you’re opening it in notepad which I don’t think supported UTF-8)
1 Like
Roblox staff have said in the past that changing channels through external means may result in moderation
2 Likes
yeah i kind of realized it already
then they should fix the original channels it automaticly puts me in then
Bit of an embarrassing mistake… but you and @axtrct are trying to open a crash dump as a text file. Computer programs don’t operate in English, nor Chinese, and this is simply an unformatted memory dump for crash recreation and debugging. It was never meant to be legible. Upload the file somewhere or send it to Roblox instead, as they should be able to make something of it.
As for UTF-8 @0Tenth, Notepad does understand it, but UTF-8 is backwards compatible with ASCII anyway so if there was anything in English there it would have been displayed.
Once again, best of luck to @Roblox on getting your game working again.
4 Likes
From Client: Currently having crash issue without error message on some games and overall slow asset loading speed pretty much in every live games
From Studio: Not able to open group places from time to time and have to retry multiple times to “force” open a place
Not sure if the new 64-bit client also affecting studio build as well 
3 Likes
Yes, I did notice slow asset loading in Studio, but whether it’s worse than normal I couldn’t say. The client/player is the real offender here and should be the focus of attention. The current copy of Studio is 64-bit but I highly doubt it would be anticheat-protected.
5 Likes
Absence of the bug in 64-bit Studio effectively confirms that some crashes are being triggered by conflicts or teething problems with Hyperion.
Was issued an update today, sadly still unable to play Roblox, same issue.
Is there any news? How else can we (players) help? @Bitdancer
3 Likes
You can check by checking every single app on your pc to see if they’re doing the funny functions that trigger hyperion
For anyone curious, it seems like the program “WinDbg” should be used to open .dmps and .mdmps, but it is pretty technical and likely you won’t be able to gain anything useful from it unless you know your stuff.
I have the same issue. I get “Unexpected error” message or Roblox is just frozen in the task manager without the window even opening.
1 Like
Can reproduce, but instead of crashing after 3 seconds it instead just crashes right when Roblox launches. With a crash message, of course. Really annoying, I have to stick to the bug-infested Microsoft Store’s version of Roblox.
This has been happening for a whole week already and no-one at Roblox can’t fix it for some apparent reason… Reinstalling RBLX, restarting my PC don’t work.
The dump files are also gibberish. Tried to make my notepad read the text in UTF-8 - still gibberish.
This should be fixed ASAP before players start quitting for good.
6 Likes
Hello,
I am also experiencing the same type of issue as the others here for about 2 to 3 days now and its really confusing since i cannot figure what is the problem.
I have attached to this message:
- dump files (procdump created 2 files) dumps.7z - Google Drive
- log file 0.575.2.5750427_20230518T162828Z_Player_25746_last.log (3.5 KB)
Thanks
2 Likes
