Roblox games load for about 3 seconds then instantly crash

Bug Reports Engine Bugs
#145

Sir can you please tell your supervisors to roll back the update. It’s clearly not ready yet and will make the UX a lot better.

23 Likes
#146

It would be better if there was a way to Opt-out of the version with the hyperion client on roblox so some people who has zero idea on why the roblox client keeps crashing (i have seen many people talk about this on many discord servers im in) can just play normally by opting-out.

After the version with the Hyperion Client is stable, you can just force the update on all Roblox Clients.

14 Likes
#148

My Roblox has been doing this also, it doesn’t happen every single time but it does crash. No error message or anything, quite annoying.

3 Likes
#150

Anyone else also having it get fixed every Wednesday? For some reason, every Wednesday it fixes it, and then the Wednesday after that breaks it again, and so forth. I just hope next Wednesday it doesn’t break again for me.

Edit: It broke again for me
least broken roblox update:

3 Likes
#151

I can’t join any games either :upside_down_face: Instant crash.

NVIDIA GeForce RTX 3070 Ti
48GB DDR4 RAM @ 3200MHz
Ryzen 5 5600G @ 3.90GHz

@Bitdancer

https://devforum.roblox.com/t/log/2333666?u=7z99

Clean boot and fresh install cause it to happen also.

4 Likes
#152

For 2 weeks i cannot use Roblox.
And on the Roblox “down detector” website there are hundreds of reports a day. This all started with the Byfron 64-bit update and Roblox support just keeps gaslighting me and saying i just need to restart my computer.

Maybe when they lose money from all the users not able to play, then they will roll back thr update

14 Likes
#153

Was working fine for me today for around an hour and a half before breaking again after it not working for two weeks, only way I’m able to join is with the microsoft app but that’s buggy. :pray: it gets fixed relatively soon

8 Likes
#154

Hello Sam,

Can you please point me to your bug report?

2 Likes
#155

Hello biz,

Due to unforeseen complications, we had a rollback today. A new release is scheduled for tomorrow.

2 Likes
#156

I have not submitted one. It’s not letting me create a topic. I was just promoted to member yesterday.
I will get on my computer today and try and just reply here with a full report.

And FYI, yesterday alone there were over 2,500 reports on the outage detector site.

#157

Hello Sam,

Without information about the specific issue you are facing, it is difficult to diagnose the problem. For those who are unable to directly file a bug report, we have repeatedly offered to send logs and crash dumps via DM. Please feel free to take us up on the offer.

3 Likes
#159

Hi Bitdancer,
A defining “feature” of this particular issue is that the game just halts or closes, and thus there is no error message or crash report; I have looked at the logs stored in AppData for the relevant sessions and they simply end without any special message. Ex:

2023-05-11T22:34:27.380Z,63.380344,3a38,6 [FLog::Output] Submitting Screenshot Task to TaskScheduler
2023-05-11T22:34:28.867Z,64.867393,3464,6 [FLog::Output] Submitting Screenshot Task to TaskScheduler
<EOF>

Besides stepping through the program and telling you when it stops working, I don’t think there’s any more information to give.. where else are logs kept?

Otherwise, this seems to line up with the description of how Hyperion would “consistently terminate the client” if it decided to. 64-bit pre-byfron builds should definitely have been rolled out first to eliminate any coincidences there.

Best wishes on restoring Roblox to a playable state.

3 Likes
#160

I am experiencing crashes constantly now. I will be playing for a minute or two, and then the classic “We’re sorry!” message pops up, or the game freezes and that happens. Never had problems before.

CPU: AMD Ryzen 9 3900x @ 3.8 GHz
GPU: NVIDIA GeForce RTX 3080 EVGA FTW ULTRA GA102-200
Memory: Corsair Vengeance 32GB CL18 @ 1800MHz DRAM
Mobo: Gigabyte B550 AORUS ELITE
OS: Windows 11 (Debloated, Custom NTLite Install)

3 Likes
#161

Basically not that I’ve been crashing specifically, but I’ve noticed the more you open robloxplayer launcher right as its about to load the robloxplayerbeta.dll the more unstable your PC becomes and that’s when the potential crashing begins.

I used LatencyMon to preview the anomalies and I noticed the NT Kernel begins to spike horribly especially the more you keep opening ROBLOX, just in case if it wasn’t just me I had my other friends test the same theory and yeah same thing happens to them.

1 Like
#162

i cant even load into the desktop application. this has only just started today.

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image1915×1037 91.1 KB

5 Likes
#163

Ok so im trying on my laptop and there are no logs, brcause it does not crash. It just won’t open at all.
The process is running but won’t load.

Processor: Intel(R) Celeron(R) CPU N3050 @ 1.60 Gz
RAM: 2.00 GB
GPU: Intel HD Graphics
OS: Windows 10

But on my PC with Windows 7, Roblox will actually start up, but crashes seconds after joining a game, and it does create a log. Ill go on there tomorrow and get the info from that.

But what’s the deal with my Win 10 laptop?

2 Likes
#164

After the most recent Roblox update, now it will not even open at all on my PC with windows 7. Crashes upon booting and makes a log

Processor: Intel Core™2 Duo CPU E8400 @ 3.00 GHz
RAM: 2.00 GB
GPU: Intel Q45/Q43 Express Chipset
OS: Windows 7 Professional 64-bit

Edit: Log removed from post

6 Likes
#165

still happens, i tried everything that most posts suggest you to try (restarting, reinstalling, clean boot)
seems there is nothing i can do beside wait for roblox to fix itself

7 Likes
#166

I’m having similar issues to the players above, says starting roblox and crashes on launch was fixed when Bitdancer said that they did a rollback but after the rollback they released a update that brought back the problem

2 Likes
#167

bitdancer, my case is even weirder.
i opened roblox and it told me roblox has crashed and it has generated a memory dump (from hyperion i suppose) (i have saved the dump file into here so you can download it)
image
the dump file has nothing but chinese text that translate to absolutely gibberish:

image
image1270×711 134 KB

then after that, everytime i open roblox, it’s either not gonna do nothing or give me this instead:
image
i tried reinstalling, deleting the files, rebooting, updating drivers… nothing works…
here’s a bit of content that’s related to crashing and errors from a lot of the log files

2023-05-12T07:03:57.130Z,2.130220,0fe0,6 [FLog::Output] Uploading 1 crashes to Backtrace
2023-05-12T07:03:57.131Z,2.131230,0fe0,6 [FLog::Output] Uploading C:\Users\ADMIN\AppData\Local\Roblox\logs\log_33D20 0, 575, 2, 5750427.Client.dmp to https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&RolloutFlagsSet=&RolloutFlagsCleared=&TelemetryEnableRolloutAnnotations=true&CrashTimeMillis=1683875009618&SessionDuration=3%2E261010&ServerRobloxGitHash=&RobloxGitHash=2113df289d103c2a97cc748a7a1d9104d6670ba9&RobloxChannel=production&RbxCrashReason=&RbxCrashMessage=&PlaceId=0&PlayerId=0&DatacenterId=0&ServerIp=&IsUniversalApp=true&UserAgent=Roblox%2FWinInetRobloxApp%2F0%2E575%2E2%2E5750427%20%28GlobalDist%3B%20RobloxDirectDownload%29&HadMemAllocException=false&MemAllocExceptionSize=0&AppVersion=0%2E575%2E2%2E5750427&PlayTime=4&UsedMemory=362319872&BaseUrl=www%2Eroblox%2Ecom&AllThreadsIdNames=0%3AMain%2C%2017720%3AHttpClient%2C%2017732%3AHttpClientHandler%2C%2017736%3ADeferredEphemeral%20TimerThread%2C%2017744%3ATS%3A%3AWorker%2C%2017
2023-05-12T07:04:11.094Z,16.094284,0fe0,6 [FLog::Output] Crash id: da651300-b0df-110a-0000-000000000000
2023-05-12T07:04:11.094Z,16.094284,0fe0,6 [FLog::Output] Uploading C:\Users\ADMIN\AppData\Local\Roblox\logs\0.575.2.5750427_20230512T070326Z_Player_33D20_last.log to https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&object=da651300%2Db0df%2D110a%2D0000%2D000000000000&attachment_name=0%2E575%2E2%2E5750427%5F20230512T070326Z%5FPlayer%5F33D20%5Flast%2Elog
2023-05-12T07:04:11.498Z,16.498051,3ff0,12 [DFLog::HttpTraceError] HttpResponse(#5 000001920AD60310) time:403.5ms (net:403.5ms callback:0.0ms timeInRetryQueue:0.0ms)status:500 Internal Server Error bodySize:52 url:{ "https://upload.crashes.rbxinfra.com/post?format=minidump&token=417ecb0fbc032ce087e6af3b780c298e3356089f050c8130d2318109e80417a4&object=da651300%2Db0df%2D110a%2D0000%2D000000000000&attachment_name=0%2E575%2E2%2E5750427%5F20230512T070326Z%5FPlayer%5F33D20%5Flast%2Elog" } ip:54.215.132.5 external:1 numberOfTimesRetried:0
2023-05-12T07:04:11.498Z,16.498051,0fe0,6 [FLog::Error] Exception when uploading log files(s): HTTP 500 (Internal Server Error)
2023-05-12T07:04:11.561Z,16.561453,0fe0,6 [FLog::LogWin32BTId] LogWin32BTId, App, internal browser session end
2023-05-12T07:04:11.980Z,16.980680,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#8 000001920AD63010) time:99.7ms (net:99.6ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:04:12.180Z,17.180115,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#10 000001920AD63010) time:99.3ms (net:98.2ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ephemeralcounters.api.roblox.com/v1.1/Counters/BatchIncrement?apiKey=76E5A40C%2D3AE1%2D4028%2D9F10%2D7C62520BD94F" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:04:12.180Z,17.180115,0fe0,12 [DFLog::HttpTraceError] HttpResponse(#9 000001920AD60910) time:100.2ms (net:99.3ms callback:99.3ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0

2023-05-12T07:23:40.326Z,31.326298,3388,12 [DFLog::HttpTraceError] HttpResponse(#23 000002348E5B9FD0) time:23.0ms (net:22.9ms callback:1.0ms timeInRetryQueue:0.0ms) error:3 message:HttpError: ConnectFail url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:23:40.326Z,31.326298,3388,12 [DFLog::HttpTraceError] HttpResponse(#24 000002348E5BC3D0) time:22.9ms (net:0.3ms callback:0.0ms timeInRetryQueue:0.0ms) error:3 message:HttpError: ConnectFail url:{ "https://ecsv2.roblox.com/timespent/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T07:23:41.943Z,32.943638,26ec,6 [FLog::Error] [websocket] ws: 0 error: Failed ws recv
2023-05-12T07:23:41.943Z,32.943638,26ec,6 [FLog::Error] [websocket] ws: 0 error: Failed ws recv

2023-05-12T07:24:03.524Z,3.524536,05d8,12 [DFLog::HttpTraceError] HttpResponse(#7 00000175D488D0B0) time:611.6ms (net:611.6ms callback:0.0ms timeInRetryQueue:0.0ms)status:403 Forbidden bodySize:113 url:{ "https://auth.roblox.com/v1/authentication-ticket/redeem" } ip:64:ff9b::8074:3203 external:0 numberOfTimesRetried:0
2023-05-12T07:24:03.525Z,3.525536,4074,6 [FLog::Warning] WebLogin http error: {"errors":[{"code":4,"message":"Authentication ticket was invalid.","userFacingMessage":"Something went wrong"}]}, statusCode: 403

2023-05-12T06:58:01.751Z,1.751942,47a8,12 [DFLog::HttpTraceError] HttpResponse(#3 0000019BAEEADEE0) time:99.3ms (net:99.3ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-05-12T06:58:01.952Z,1.952385,47a8,12 [DFLog::HttpTraceError] HttpResponse(#5 0000019BAEEAB7E0) time:100.8ms (net:99.8ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ephemeralcounters.api.roblox.com/v1.1/Counters/BatchIncrement?apiKey=76E5A40C%2D3AE1%2D4028%2D9F10%2D7C62520BD94F" } ip: external:0 numberOfTimesRetried:0
2023-05-12T06:58:01.952Z,1.952385,47a8,12 [DFLog::HttpTraceError] HttpResponse(#4 0000019BAEEAB4E0) time:99.7ms (net:98.3ms callback:100.9ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0

please fix this, it’s getting really annoying…

6 Likes