I’ve gotten a new laptop (acer Aspire 3) and the Roblox installer doesn’t work (neither does the Roblox app on the Microsoft Store). I’ve tried deleting the local app data and reinstalling, but that didn’t work.
These are the log files after running the installer:
2024-07-14T20:12:07.018Z,0.018745,48b0,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2024-07-14T20:12:07.018Z,0.018799,48b0,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2024-07-14T20:12:18.765Z,11.765718,320c,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 0, message: HTTP 502 (Bad Gateway), body <html><body><h1>502 Bad Gateway</h1>
The server returned an invalid or incomplete response.
</body></html>
2024-07-14T20:12:18.864Z,11.864324,2c70,6,Info [FLog::DesktopInstaller] Start the Installer thread
2024-07-14T20:12:18.894Z,11.894944,2c70,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2024-07-14T20:12:18.895Z,11.895020,2c70,6,Info [FLog::DesktopInstaller] Fetch flag info
2024-07-14T20:12:19.092Z,12.092695,2c70,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2024-07-14T20:12:19.148Z,12.148866,2c70,6,Info [FLog::DesktopInstaller] Looking for open processes matching the filename RobloxPlayerBeta.exe
2024-07-14T20:12:19.161Z,12.161357,2c70,6,Info [FLog::DesktopInstaller] Found 0 processes matching the filename RobloxPlayerBeta.exe
2024-07-14T20:12:19.161Z,12.161526,2c70,6,Info [FLog::DesktopInstaller] Fetch version info
2024-07-14T20:12:19.226Z,12.226458,2c70,6,Info [FLog::DesktopInstaller] Current version: 0.633.1.6330512 and version GUID: version-3243b6d003cf4642
2024-07-14T20:12:19.360Z,12.360493,2c70,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2024-07-14T20:12:19.442Z,12.442351,2c70,6,Info [FLog::DesktopInstaller] Create installation folders
2024-07-14T20:12:19.495Z,12.495625,2c70,6,Info [FLog::DesktopInstaller] Client does not have a valid roblox-studio handler
2024-07-14T20:12:19.697Z,12.697055,2c70,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2024-07-14T20:12:19.835Z,12.835999,2c70,6,Info [FLog::DesktopInstaller] Download and install files
2024-07-14T20:12:23.977Z,16.977732,2c70,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2024-07-14T20:12:24.152Z,17.152382,2c70,6,Info [FLog::DesktopInstaller] Register environment info
2024-07-14T20:12:45.799Z,38.799389,2c70,6,Critical [FLog::DesktopInstaller] failed to start client App: "C:\Users\(MyUser)\AppData\Local\Roblox\Versions\version-3243b6d003cf4642\RobloxPlayerBeta.exe" -app -isInstallerLaunch, erorr code: 0, wait result: 258
2024-07-14T20:12:45.808Z,38.808094,2c70,6,Info [FLog::DesktopInstaller] Reporting Installer Success
2024-07-14T20:12:48.136Z,41.136036,2c70,6,Info [FLog::DesktopInstaller] Installer thread completed successfully
2024-07-14T20:12:48.136Z,41.136864,48b0,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds