Some teams, and individuals on those teams, each have their own ability to communicate with the community. With this announcement, it’s the peps behind VR. They’ve been communicating quite a bit before this announcement, which is awesome to see.
Some don’t communicate enough imo, or seemingly not at all. There could be many reasons behind this, like an NDA or team size. It doesn’t seem to be a requirement to respond to the community, despite ‘respecting the community’ being one of Roblox’s core values. I wouldn’t want to necessarily force responses onto employees, that could make the responses feel in-authentic maybe. Well, we already have the in-authentic problem with the cookie-cutter responses.
I can give examples of certain teams at Roblox effectively communicating with the community. Or, it taking years to see responses. Or, seeing no responses at all. (moderation, cough cough.)
Moderation, Communication, and customer service are all issues I can speak on. However, I’m not too knowledgeable on DevEx. I know it’s gotten better, but I don’t doubt more can be done.
~2,500 employees apparently. ‘Trust and Safety’ is the biggest sector as well. This is based on the various interviews David, the CEO of Roblox, had like a month ago. Most interviewers kept asking about VR, I’ll share this one: Roblox CEO David Baszucki on how VR headsets and AI will change the future of gaming - YouTube
I feel like someone has to be asking, it can’t just be ‘nobody’. Even if that someone is the c-level/suite at Roblox. Each case has their own issues. Or, it seems the main issue is that certain teams at Roblox aren’t looking, or can’t, can’t say for sure.
I’m optimistic about Roblox and hope to work there. Either way, I’ll do what I can to change Roblox for the better.