Roblox Item Thumbnails Glitched

For some Roblox items specifically limiteds it seems their respective thumbnails have become offcenter.


Example: The Void Star

Expected behavior

Fix it and change it back the original thumbnail.

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For reference, this is the old thumbnail, where it is correctly centered.

Now this is what it looks like as of an hour ago, it’s no longer centered and moved upwards.

This was addressed about 2 months ago in an earlier bug report, but seems like it’s happening again:

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Confirming that this is also caused by the change to show the MeshPart version of items in thumbnails, although for this item the difference is not caused by a difference in ThumbnailCamera/ThumbnailConfiguration. It’s caused by a different bounding box between the SpecialMesh and MeshPart version of the item.

Bounding box visualization

MeshPart:

SpecialMesh:

We should be able to update the item to improve this, I’ll reach out to the team responsible for that.

5 Likes

I’ve seen more thumbnails affected, for example the old Sk8r series have moved upwards, with parts of the item now being cut off. Should we post them individually here?

3 Likes

I’ll look into whether it’s possible for us to write an automated script to detect this issue, I think some of the older items just has improperly centered mesh data, feel free to report the items individually for now though.

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For this issue I could look through each item again and re-add them onto my list which was created a couple months ago if that’d be ideal for help. However, there are already items on the list which have yet to be fixed to this day.

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The issues with Gear item thumbnails are likely longstanding issues with those individual items, there have not been any recent updates to Gear thumbnails. I’ll look into whether the the Accessory thumbnails which still have issues could be related to the recent changes we have made though.

We should still fix them, but it will require updates to individual items rather than the batch fix we were able to do for the more general issue.

2 Likes

For the skater cap series all excl. “): Star Tailslide” got updated today. They all had similar thumbnails beforehand (except for GSW) but now look even more different from each other.

I quite like the new look of the thumbnails as the depth of the brim is more accurately depicted now but was curious if this could be looked into, specifically…

  1. Skater cap thumbnails aren’t centered with the asset topology
  2. Skater cap thumbnails lack consistency with each other to a greater degree now

Blue Hat of the Orient pictured here is also off more than it was previously, so this could use centering as well.


Affected assets mentioned

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This issue is present in the following items
Lampshade
Santa Hat
Halloween Santa Hat
Cheese Hat
Balloon Ninja
Headstack

Here’s another one - “Periastron Crown”. Its two limited variants appear unaffected.

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Other items also
Slime Cape
Outrageous Builders Club Hard Hat
Mythical Serpentine Dragon
Gold Pigeon Mask
Knights of the Splintered Skies: Wings
Kingfisher Tail
Jailbreak Backpack
Harvester’s Fedora
Extremely Sparkly Sparkle Chicken
Vans x Stranger Things Grandfather Clock
Rainbow Grizzly Shoulder Friend
Empyrean Reignment
Brighteyes’ Witches Brew Hat

Noticed the Teapot Hat thumbnail got changed as well. It’s always been off-center, however I find this as an opportunity to ask if it could be fixed to be properly centered (as a Teapot Hat owner.)

Limited face Torque the Blue Orc - Roblox Is no longer rendering on the website

Moon Seeing Stars is now slightly clipped at the top of the head

Previous Position

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Old Thumbnail

Old Thumbnail

Is blue because of an old vertex color is supposed to not have a blue hue

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Brighteyes’ Bloxy Cola Hat and Telamon’s Chicken Suit have completely stopped rendering.

Seems like it’s getting worse.

3 Likes

Brighteyes’ Witches brew hat is also gone

1 Like

also this: