ROBLOX Player Always Crashes, Usually Within 15 Minutes of Launch

ShrekSimpy · January 8, 2024, 3:05am

Do have any programs that might be messing with audio?

jan12000p · January 8, 2024, 4:30am

I have a program called Dolby Access with Dolby Atmos inside (it messes with outputted sound “Dolby Atmos identifies the content and provides automatic adjustments to deliver the best sound”) and also one called Lenovo Smart Noise Cancellation (Affects both inputted microphone stuff and outputted audio). (Both of which were automatically installed on the device as it was a Lenovo brand device)

ShrekSimpy · January 8, 2024, 5:25am

If possible deleting those may solve the issue. Alternatively you could just install a fresh copy of windows on to a different drive without those programs and see if that works.

pankii_kust · January 8, 2024, 6:00am

I can confirm this bug coming back after it was fixed for awhile but instead of everytime i joined, it only occurs on first game i play (the second or more stopped but also preferably random)

another reason to assume it happens isn’t because of drivers but some worker threads mentioned in one of my post created before that it was inaccessible, the problem isn’t coming from the drivers at all.

jan12000p · February 2, 2024, 3:16am

This is still occurring and is quite annoying.

1Urge · February 2, 2024, 3:28am

This issue just started affecting me last night around 8 PM EST. I normally use an fps unlocker and went ahead and uninstalled and removed all traces of that application on my desktop, and reinstalled Roblox. Neither of these actions resolved the issue and I can no longer play for more than 10 minutes before my client freezes and then crashes.

DanBuildsTrains · February 2, 2024, 4:06am

I believe these issues may be related. I have started to experience the issue on PC as well.

1Urge · February 2, 2024, 5:46am

My memory usage doesn’t go up before freezing and crashing. The only thing noticeable right before I crash is I get super high ping spikes every 30-40 seconds. I credit that however to Roblox’s notoriously subpar server performance and my own internet which at times can be unstable.

I don’t think there are any correlations between my issue and the one stated in the linked post, however during my next session I’ll be sure to monitor my system’s memory usage. I also play on PC, and most the issues in that post were linked to mobile devices.

monkey8808 · February 2, 2024, 11:36am

Every V609 fix is still pending, meaning this shouldn’t be fixed yet (to the public), but when it becomes Live it should

whitcatmarcos · February 2, 2024, 8:43pm

same happening to me, already tried factory reset and didn’t work

jan12000p · February 3, 2024, 2:37am

I did two things to try to fix it today:

I ran the system file checker to make sure none of my windows files were corrupted. It turned out some were and the computer fixed that. I tried playing ROBLOX after this and it had not fixed it.
I completely removed every trace of ROBLOX from my computer, each and every file, reinstalled it, and attempted to use it. It did not have any effect.

From this, I believe it is likely something to do with my specific computer and system and how it interacts with the roblox application. I belive this to be true as I have not heard of many other people experiencing this problem.

jan12000p · February 3, 2024, 2:38am

What are your device specifications? I want to see if it is affecting only specific computers.

Znimator · February 4, 2024, 5:19pm

I managed to make it work even with modified Windows.
In my case it had problems with modifying registry configuration (On both Fresh and Modified Windows)
You could run tests using Sandboxie or Virtual Machine

whitcatmarcos · February 11, 2024, 5:16pm

AMD A10-5745M APU
8 gb
64 bits

it’s a pretty old laptop, can’t buy a new one since they are really expensive in my country

koliemini · February 11, 2024, 7:52pm

@thirdtakeonit any updates on this???

jan12000p · February 25, 2024, 9:23pm

Still occurring. I have seen other bug reports that may be related:
Roblox Freezing randomly after sometime - Bug Reports / Engine Bugs - Developer Forum | Roblox
Roblox Player Crashes At Random Intervals - Bug Reports / Engine Bugs - Developer Forum | Roblox
I’m randomly getting kicked from experiences - Bug Reports / Engine Bugs - Developer Forum | Roblox - In this one the microsoft store version worked.

emilaltg · February 26, 2024, 3:49pm

About mine and the store version working, it recently just began to freeze until i use task manager to close it,though only one a few games. Also I don’t face crashes with the regular version anymore.

lovableschoolgirl · March 29, 2024, 7:13pm

Roblox keeps crashing within 5-10 minutes of launching, whether I use the Windows Store app or the official Roblox player. It plays the Windows error sound and freezes for 2 seconds before closing.

jan12000p · June 22, 2024, 1:47am

I’ve determined using WinDBG on a dump file, that it is a problem with my Intel graphics driver. I’ve updated the graphics driver, the problem persists, however.

The information (from after the update on the graphics driver):

Error Location

    CompanyName:      Intel Corporation
    ProductName:      Intel HD Graphics Drivers for Windows(R)
    InternalName:     igd10umt64xe.dll
    OriginalFilename: igd10umt64xe.dll
    ProductVersion:   31.0.101.5590
    FileVersion:      31.0.101.5590
    FileDescription:  User Mode Driver for Intel(R) Graphics Technology
    LegalCopyright:   Copyright (c) 1998-2024 Intel Corporation.

killerboom39 · June 23, 2024, 2:03am

I’m suspecting it’s one of the newest Nvidia driver updates in my case. What’s also weird is that I stop randomly freezing when I disconnect my bluetooth headphones from my PC (might be wrong). But hey, if it works it works.