After investigating this issue a bit more, I haven’t found a root cause but something to possibly narrow down the issue:
This seems to HEAVILY involve built-in Roblox UIs (menu, chat, leaderboard, etc.) as interacting with ANY of them tends to cause huge CPU spikes. I’ve uploaded a couple videos of that happening, with a mouse overlay:
In PLS DONATE, my game became unplayable after clicking the X on the facecam, chat does not cause any issues:
In Pet Simulator 99, hovering over the chat and any performance stats freezes the game temporarily, experience GUI does not affect performance:
This would also explain why I get very few frames while loading into games, since the overlay has lots of moving animation and also covers the entire screen.
Side note: Roblox VR seems to be the only thing just about playable for me. UI works smoothly, I hardly get any lag spikes, and crash times vary. Which is strange because for other people, this solution seems to have worked:
This is still happening, even after a full OS reset, the screen remains white and doesn’t load anything. The Microsoft Store version doesn’t work either, it either says Initializing Device or Checking For Updates. Nothing works, it’s like a hardware issue. The laptop I did this on has a RTX 4050 Laptop GPU and a 12th gen i5-12450H. Works fine on my other laptop, with a GTX 1650TI and a i5-10300H. Please fix this, the laptop is brand new and everything else works.
No good. Followed the exact steps in your reply, then started Roblox up through the desktop app and it does the exact same as before. Reinstalling Roblox and also running it in administrator mode are two of the many things I’ve already tried.
Bunch of my friends have been getting this issue.
Personally, I get such huge lagspikes whenever I join any game. It seems to only happen when I first join that specific game, and if I rejoin it doesn’t do it anymore, not sure if it’s correlated!
I can only assume the “Heartbeat” is basically just the frametime. No clue what anything else is.
This is the microprofiler capture for the above 3 images (most likely), might help if there’s someone who can analyze it and find the issue. But I still have no clue.
The only issue I’ve seemed to encounter so far is momentarily freezing on respawn.
Anyways I think war is over, but I will update the thread if I encounter this issue again. Thank you guys!
Didn’t realize it’s been a month. True, it’s been weeks since a response and it’s crazy that THIS big of a platform can’t solve player’s serious problems such as these. Lack of communication is quite the problem in these forums, we can’t even get an update and for how many people this impacts it seems like they should be trying something to keep us informed I understand how complex technology can be but I don’t see what takes the overall issue even months to fix
For example, a few other threads that have been left hanging:
I understand removing Oculus software was a solution for many, but for those who it didn’t work for, most of them are probably still facing this issue. I’ve also seen that Bitdancer seems to be pretty prevalent with these reports, but I’d hope he’s not the only one handling these right?
There also hasn’t seemed to be an actual update on Roblox to fix crashing since Version 609, currently we’re on version 614 and there hasn’t been anything for a while.
What is this notification? I’ve never seen it before.
I was just trying to create a new crash dump, and I don’t know if this happened because I started to run out of storage on my PC or if it was something else.
The issue is not quite as trivial as it appears at first glance. It’s not just about fixing one bug and then “everything is good”; there are several issues at play, including users setting FFlags that are not meant to be set and dealing with poor internet connections. Of course, I’m not saying we don’t have bugs. However, it is sometimes very hard to figure out what is going on on a user’s machine. It doesn’t help that in most cases, we cannot reproduce the issue in-house, so often we have to make speculative fixes, which are sometimes hit or miss.
Having said all that, with the latest release, we added two more fixes. One should resolve the Oculus issue, and the other addresses the issue of self-patching ATI drivers triggering Hyperion. Both bugs resulted in a white screen.
Looking back at it, I was a little rough on that reply. But, thank you for this response; very great to hear. Hopefully those fixes will solve our lots of problems.
We understand the frustration. I myself am a gamer, and there is nothing more frustrating than finally having some time to play a game only to find that nothing works. Unfortunately, for a platform as large as Roblox, with millions of users, there is always a small percentage of users who encounter issues. Sometimes there are simple solutions; other times, a fix may drag on, or multiple bugs may manifest in the same way, even though the bugs are unrelated.
On that note, we plan to release another fix next week as part of our ongoing efforts to resolve the problem.
Been about another month now. Still an ongoing issue; the implemented fixes you mentioned seem to not work. But, I feel as if it’s a “just me” problem now. I’ve seen reports of improvement, but none for my own case.
Would game-specific details help? Every little problem I have seems to change for every other experience. Example, the ESC menu freezes the game in some places but not on others. I have to pick and choose certain games on Roblox that works, and ditch the other ones that don’t. Or keep restarting it until I can get a good few minutes on it.
I also haven’t seen any crash fixes in the release notes, unless those are being kept private for whatever reason.
With the implementation of the recent fixes, our telemetry shows a significant drop in timeout events, so it seems your case is indeed somewhat special. Could you please send us, once again, the latest crash dump (Preferably version 619 when it comes out today) ?
I understand how complex technology can be but I don’t see what takes the overall issue even months to fix