The problem is i’ve been trying to use up my iTunes credit to buy premium, and since roblox converted to use apple subscriptions every month my premium does not renew despite the fact I still get a receipt and im still charged, as a result of this I have to contact customer service every month to be given the membership manually which can take up to a. fortnight to sort out.
This started happening about 3 months ago after premium was changed from a one time purchase to a apple subscription, and has happened every month since premium was added to be a subscription instead of a purchase on the App Store.
I just buy premium using iTunes credit and every month I get a receipt, however I have to contact roblox customer service who waste a week of my time before I can actually start my premium for the month.
The purchase was originally made on my iPad mini 4.
If roblox staff wants my receipts for the purchases I’m happy to send on DMs but I would rather not give away my personal information publicly.
I have contacted Apple and they have said it’s not a bug on their end, As a developer this bug is crippling to development progress and I have been given 0 compensation for the inconvenience caused to me every month.
This issue has resulted in roblox threatening to take action against my account multiple times, making me seem like the one in the wrong.