We can deduct from this information that in-app purchases on the Roblox mobile app should be able to be made using credit from Google Play, iTunes, or Amazon gift cards. Ergo, in theory, you should be able to use said credit obtained from one of these gift cards to make purchases directly in-app.
Yet, this is simply not the case. When trying to purchase a Premium 450 membership (only option on mobile) using credit from an iTunes gift card it does not work.
This issue should preferably be resolved or the information in the article edited to reflect the actuality of in-app purchases in the mobile app.
You can find more information about this topic in the replies above.
I brought this up with roblox, yet they still said it was a problem on apple’s side, and no it is still not resolved, roblox still owes me money / two months of premium, and are still ghosting my support ticket.
I recently had some issues with a scam and had to appeal for a rollback. It took me 3 different tickets to get one. I purchased premium tonight and it loaded on the mobile app but not on the website and didnt give me the robux. So now, once again I need to go through roblox customer support and wait days for anything helpful. Not only is roblox’s support team lacking its also unhelpful 90% of the time.
This happened to me yesterday, I emailed roblox support and think that it will take a bit for them to respond. When I try to buy premium again it says this. This was purchased on a alternative account with iTunes Credit.
(I haven’t got the robux or premium symbol on my account.)
I understand how everyone here feels, I had the exact same problem in a way. But I was on Android.
I was supposed to be getting premium but I was using it and one day I bought it for the next month, and about 2 hours later I got the receipt but never got the premium.
Unfortunately that tablet got snapped on half, and don’t ask why.
Like, I know you asked,but find in Discord a Roblox Staff that could do that, My friend what happened to him is that he couldn’t buy anymore robux because roblox doesn’t work,
And when this happened to me, I asked my robux back and I got them back.
The whole point is roblox is refusing to refund my premium, also I don’t need it for the robux, I need it for general development + dev ex hence why its such an issue.
There is also the fact that from a user perspective its a scam, however I don’t really think roblox cares about public image on this issue at this point.
From past experience on other issues this has worked, and I would consider it if it were more immediate an issue for me, however for most people this is not a problem and therefor contacting staff through their personal communications is not an affective solution.
Ive already bought up, these cases are the ones reported by people on the developer forum. Thats only a very small fraction of the total amount of players on roblox, showing the size of the issue should be much greater.
If you are 18+
You could report Roblox for scamming,
But I think you shall go and talk with the person from where you got the iTunes, since the money went to nothing…
Apple and roblox are at a standoff, both blaming the other, both refusing to be the bigger man and just own up to it.
Its almost amusing that a multi billion dollar, and a trillion dollar company are disputing over who’s to blame when the total compensation would be at most maybe a few thousands dollars.
If you see the “Report” or “Report a Problem” button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.
Personal Update Regarding This Issue
In total, I have tried to purchase Premium [450] three times with Apple ID Credit (money redeemed from Apple/iTunes gift cards) after the switch from Roblox Builder’s Club to Roblox Premium. I’ve had to request a refund from Apple/iTunes once and the other two times Roblox granted me membership via customer support emails.
About a month or so ago, I reported this issue as a bug directly to customer service. (This time avoiding going through the billing department, etc.) As I understand it, their team has been made aware of the bug and I assume they are and/or will be following up with fixing this issue in future. If this issue is not solved, it may be time for multiple users to to file a complaint with the BBB (Better Business Bureau) for further action from Roblox.
Otherwise, I wish the best of luck to my fellow developers. I understand your frustration when it comes to not being able to purchase Roblox Premium with this preferred payment method.
I also got affected by this, roblox charged both my iTunes and PayPal auto renewal for 1 month of premium (That doesn’t even stack.) And according to their site, they know that I’m being charged for both but I am not being refunded(or given an extra month for free)
I contacted Roblox Support, and they for some reason gave my friend the premium I PAID for and although I’ve never even mentioned ANY names in the e-mail. But it’s okay, I guess I did somehow get it back.
I am having this exact same problem. Apple says that I have the subscription, but Roblox says I don’t have it. Roblox Support basically blamed Apple, and Apple blamed Roblox.
Sorry for responding late, but:
If ROBLOX doesn’t give you your premium, you can request a refund from Apple after 2-4 days (I think somewhere around there).
ROBLOX took awhile to respond, so I cancelled my ticket and got a refund. I would advise others that stumble upon this article to do the same, and just buy the 400 RS package.
From a person who purchases Roblox Premium/Robux from the Roblox app (on iOS), this is kind of scary.
Although I’ve never personally experienced any of the issues that people on this thread did, this does scare me because I won’t know what to do if I don’t receive what I paid for. It’s good to know that other people aren’t the only ones experiencing this. This is something that must be fixed.
