Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message, also for submiting the files.
To help us move forward, we’d appreciate your support just some more info:
-
If so, could you please send us a “program Dump” file?
-
Also a Dmp file
-
Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox
“ If you have a crash or freeze, include a program dump, [DMP file]
How to find dumps automatically generated on crash
Crashes are when you get a crash dialog/popup or the program closes on its own. If you get a white screen / spinning beachball cursor, this is NOT a crash! See the freezes/hangs section below.
Windows
- Go to
%localappdata%/Roblox/logsand sort the folder by Last Modified. - Take the first .DMP file (if you don’t see one, it may be in
/archive).
Mac
- Open the terminal and run
open $TMPDIR - Sort the folder by Last Modified.
- Take the first .DMP file.
[/quote]
Following these steps will help us better understand the issue and work on a solution more efficiently.
Thank you again for your cooperation!