Roblox silently loses connection without notice or rejoin option

fork_lifted · January 26, 2025, 11:06am

I am also still having this issue, from what I can see it happens after x amount of time, the only logs that could be related are those:

2025-01-26T11:04:00.803Z,3478.803711,1be0,6 [FLog::SingleSurfaceApp] returnToLuaApp: (stage:UGCGame).
2025-01-26T11:04:00.804Z,3478.804688,1be0,6 [FLog::SingleSurfaceApp] leaveUGCGameInternal
2025-01-26T11:04:00.804Z,3478.804688,1be0,6 [FLog::SurfaceController] stop
2025-01-26T11:04:00.804Z,3478.804688,1be0,6 [FLog::SurfaceController] drainRenderingJobs
2025-01-26T11:04:00.979Z,3478.979004,1be0,6,Info [FLog::UgcExperienceController] UgcExperienceController: destroyCaptureModeDataModelIfExists: begin
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::UgcExperienceController] UgcExperienceController: destroyCaptureModeDataModelIfExists: end
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::UgcExperienceController] UgcExperienceController: stop: begin (blocking=false dataModel=0x1f5dab65df0)
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::UgcExperienceController] UgcExperienceController: sendAnalyticsBeforeLeave: sending event None_None
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::CrossExperienceVoiceController] CrossExperienceVoiceController: onCoordinatorTransitionEvent Stopped - Ugc
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::CrossExperienceVoiceController] CrossExperienceVoiceController: removing all observers for type Ugc
2025-01-26T11:04:00.979Z,3478.979980,1be0,6 [FLog::SingleSurfaceApp] returnToLuaAppInternal: ... App not yet initialized, returning from game.
2025-01-26T11:04:00.979Z,3478.979980,1be0,6,Info [FLog::CrossExperienceVoiceController] CrossExperienceVoiceController: onCoordinatorTransitionEvent Stopped - LuaApp
2025-01-26T11:04:00.980Z,3478.980957,1be0,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Retrieving patch
2025-01-26T11:04:00.980Z,3478.980957,1be0,100 [FLog::DataModelPatchConfigurer] getCachedPatch DataModelPatchConfig : type=1, assetId=5345954812, assetVersion=10688, maxAppVersion=657, localAssetURI=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2025-01-26T11:04:00.980Z,3478.980957,1be0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : numAttempts=10
2025-01-26T11:04:00.980Z,3478.980957,1be0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : contentId=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2025-01-26T11:04:00.980Z,3478.980957,1be0,100 [FLog::DataModelPatchConfigurer] getCachedPatch : get patch from content provider for Model
2025-01-26T11:04:00.981Z,3478.981934,1be0,100 [FLog::DataModelPatchConfigurer] deserializeAndVerifyPatch with blake3
2025-01-26T11:04:01.004Z,3479.004150,2b3c,7 [FLog::Network] Client:Disconnect
2025-01-26T11:04:01.005Z,3479.005127,2b3c,7 [FLog::Network] Time to disconnect replication data: 1.080300
2025-01-26T11:04:01.006Z,3479.006104,2b3c,7 [FLog::Network] Sending disconnect with reason: 285
2025-01-26T11:04:01.006Z,3479.006104,2b3c,7 [FLog::Network] Sending disconnect with reason: 285
2025-01-26T11:04:01.006Z,3479.006104,05d4,7 [FLog::Network] Sending disconnect with reason: 285
2025-01-26T11:04:01.207Z,3479.207031,1be0,6 [FLog::SingleSurfaceApp] setStage: (stage:InitializedLuaApp)
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] [_:1]::replaceDataModel: (stage:5, window = 0x20564) [tid:0x1f5e5e93ee0]
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] SurfaceController[_:1]::start dataModel(000001F67F6EC3A0)
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:3]::RenderJob
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] SurfaceController[_:1]::run dataModel(000001F67F6EC3A0)
2025-01-26T11:04:01.208Z,3479.208008,1be0,6,Info [FLog::CrossExperienceVoiceController] CrossExperienceVoiceController: onCoordinatorTransitionEvent Started - LuaApp
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SingleSurfaceApp] setStage: (stage:LuaApp)
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] SurfaceController::disableVR
2025-01-26T11:04:01.208Z,3479.208008,1be0,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:2]::~RenderJob
2025-01-26T11:04:01.592Z,3479.592285,2b3c,6,Info [FLog::AudioFocusService] AudioFocusService onServiceProvider invokation
2025-01-26T11:04:01.592Z,3479.592285,2b3c,6,Info [FLog::AudioFocusService] AudioFocusService::AudioFocusService() onServiceProvider teardown
2025-01-26T11:04:01.593Z,3479.593262,2b3c,7 [FLog::Network] Client:Disconnect
2025-01-26T11:04:01.815Z,3479.815674,2b3c,7 [FLog::Network] NetworkClient:Remove
2025-01-26T11:04:01.815Z,3479.815674,2b3c,7 [DFLog::MegaReplicatorLogDisconnectCleanUpLog] Destroying MegaReplicator.

Daw588 · January 28, 2025, 10:48pm

Hi @PlumJar, can you opt me out of the channel, I still have the silent disconnect issues but I also have issues with an essential plugin that I use in Roblox Studio as it’s failing to run due to “API Disabled in RCC Channel” error which I heard is caused by the channel I was assigned to.

PlumJar · January 28, 2025, 10:49pm

For sure – removed!
(Please restart studio to take effect)

PlumJar · January 28, 2025, 10:54pm

Thank you to everyone who has submitted their logs to me! They have been extremely helpful.

Unfortunately I have been unable to reproduce this issue myself, so I have been relying on the information I have been adding to your logs.

I just pushed another change to the beta channel that many of you are enrolled in. Please continue to send me logs when you experience the issue, especially if they contain one or both of these terms:

RakNetMissingPingPong
RakNetFailedDecryption (this one is new)

killaerial · January 30, 2025, 12:42am

0.658.341.6580020_20250130T002815Z_Player_0C72C_last.log (619.5 KB)

Robloxwhattheheckman · January 30, 2025, 11:40am

0.659.203.6590209_20250130T111058Z_Player_7CE60_last.log (221.0 KB)

fork_lifted · February 1, 2025, 8:04pm

0.658.0.6580461_20250201T194531Z_Player_8E8FB_last.log (280.5 KB)

game: Derelict - Roblox

GamEditoPro · February 1, 2025, 8:10pm

May I also ask to be removed from this?

I stopped receiving this issue (idk why)
Studio ALWAYS asks me to update due to it. I updated it like 20 times and it still asks to do so, and missclick just halts workflow.

Thanks!

Robloxwhattheheckman · February 1, 2025, 10:33pm

0.659.203.6590209_20250201T222617Z_Player_E3851_last.log (54.5 KB)
found Raknetmissingpingpong

PlumJar · February 3, 2025, 7:16pm

Removed! Apologies for the inconvenience!

PlumJar · February 3, 2025, 9:28pm

For those still experiencing this issue – do you mind posting information about your:

connection type (Wi-Fi, ethernet, etc)
router
ISP

It’s very interesting that multiple users have reported that the issue does not occur using cellular/mobile hotspots. I am suspicious something is going on with certain router configurations

Robloxwhattheheckman · February 3, 2025, 9:34pm

0.659.203.6590209_20250203T205245Z_Player_059E1_last.log (263.6 KB)
lasted a while, few fakeouts. disconnected before the match ended and before i got to see my stats. shame.

Robloxwhattheheckman · February 3, 2025, 9:36pm

Connection is wifi, isp is Magti (Very widespread in georgia) the routers are provided by them, for the most part its good internet and better and more stable than the one i had years ago though that one did not experience the issue.

ive noticed a few seconds before a phone call comes in, if im playing roblox on my mobile data it also disconnects. though this is interesting i think its far less of an issue than this one.

krampuszc · February 3, 2025, 9:45pm

I also seem to still have these issues
I will try getting logs and other info when it happens again

bvetterdays · February 4, 2025, 10:55am

Hey, mind if I could be removed too? No longer having this issue, appreciate your continued work on this though keep it up

fork_lifted · February 4, 2025, 4:35pm

0.658.0.6580461_20250204T155732Z_Player_2C1EB_last.log (218.3 KB)

I use WiFi, ISP is Proximus (Belgium) and router should be the “b-box”
I’ve noticed it “disconnects” after I teleport in the game (Derelict - Roblox) which I believe uses a special type of instance streaming? (made by the dev and not Roblox)

OpticaI1 · February 4, 2025, 4:59pm

0.658.1.6580464_20250204T164302Z_Player_BDEBE_last.log (302.8 KB)

The attached log contains the term RakNetMissingPingPong
I use ethernet with the router FRITZ!Box 7590 AX and my ISP is Deutsche Glasfaser (Germany).

killaerial · February 4, 2025, 8:52pm

Connection is Wifi
ISP is Verizon
Router is provided by Verizon but we switched over to a Vilo router.
This issue only started happening a few years ago, but my ISP has always been verizon, even before this issue.

killaerial · February 4, 2025, 11:43pm

0.658.1.6580464_20250204T233625Z_Player_4E04E_last.log (531.4 KB)

Robloxwhattheheckman · February 5, 2025, 7:57pm

blood and iron used to be nearly immune to this issue, now i’ve been getting games that dont even go past 12 minutes.